feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端:
- 4个迁移文件新增23张业务表
- 23个Eloquent Model(含关联/类型转换/门店隔离)
- 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等)
- 110+条API路由(crm/room/care/meal四大前缀)

前端:
- 4个API模块(crm.js/room.js/care.js/meal.js)
- 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)

backend/app/Models/Care/CareException.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CareException extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'reporter_id', 'level', 'description',
+        'images', 'status', 'handler_id', 'handle_result', 'handle_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'level' => 'integer',
+            'images' => 'array',
+            'status' => 'integer',
+            'handle_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function reporter(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'reporter_id');
+    }
+
+    public function handler(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'handler_id');
+    }
+}

backend/app/Models/Care/CarePlan.php

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+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class CarePlan extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'plan_date', 'stage', 'items',
+        'nurse_id', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'plan_date' => 'date',
+            'items' => 'array',
+            'status' => 'integer',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function nurse(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'nurse_id');
+    }
+
+    public function records(): HasMany
+    {
+        return $this->hasMany(CareRecord::class);
+    }
+}

backend/app/Models/Care/CareProfile.php

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+<?php
+
+namespace App\Models\Care;
+
+use App\Models\Crm\Customer;
+use App\Models\Room\Reservation;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class CareProfile extends Model
+{
+    protected $fillable = [
+        'customer_id', 'reservation_id', 'type', 'baby_name', 'baby_gender',
+        'baby_birthday', 'birth_weight', 'birth_method',
+        'allergies', 'medical_history', 'risk_level', 'assessment',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'baby_gender' => 'integer',
+            'baby_birthday' => 'datetime',
+            'birth_weight' => 'decimal:2',
+            'birth_method' => 'integer',
+            'risk_level' => 'integer',
+            'assessment' => 'array',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function reservation(): BelongsTo
+    {
+        return $this->belongsTo(Reservation::class);
+    }
+
+    public function plans(): HasMany
+    {
+        return $this->hasMany(CarePlan::class);
+    }
+
+    public function records(): HasMany
+    {
+        return $this->hasMany(CareRecord::class);
+    }
+
+    public function exceptions(): HasMany
+    {
+        return $this->hasMany(CareException::class);
+    }
+
+    public function healthMetrics(): HasMany
+    {
+        return $this->hasMany(HealthMetric::class);
+    }
+}

backend/app/Models/Care/CareRecord.php

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+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CareRecord extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'care_plan_id', 'type',
+        'items', 'remark', 'images', 'nurse_id', 'recorded_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'items' => 'array',
+            'images' => 'array',
+            'recorded_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function plan(): BelongsTo
+    {
+        return $this->belongsTo(CarePlan::class, 'care_plan_id');
+    }
+
+    public function nurse(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'nurse_id');
+    }
+}

backend/app/Models/Care/HealthMetric.php

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+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class HealthMetric extends Model
+{
+    const UPDATED_AT = null;
+
+    protected $fillable = [
+        'care_profile_id', 'metric_type', 'value', 'unit',
+        'recorded_at', 'recorder_id', 'remark',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'value' => 'decimal:2',
+            'recorded_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function recorder(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'recorder_id');
+    }
+}

backend/app/Models/Crm/Channel.php

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+<?php
+
+namespace App\Models\Crm;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Channel extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'name', 'type', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'status' => 'integer',
+        ];
+    }
+
+    public function leads(): HasMany
+    {
+        return $this->hasMany(Lead::class);
+    }
+}

backend/app/Models/Crm/Complaint.php

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+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Complaint extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'type', 'content', 'images',
+        'status', 'handler_id', 'handle_result', 'handle_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'images' => 'array',
+            'status' => 'integer',
+            'handle_at' => 'datetime',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function handler(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'handler_id');
+    }
+}

backend/app/Models/Crm/Contract.php

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+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Contract extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'contract_no', 'package_name',
+        'total_amount', 'discount_amount', 'actual_amount',
+        'days', 'check_in_date', 'check_out_date',
+        'status', 'audit_user_id', 'audit_at', 'audit_remark',
+        'remark', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'total_amount' => 'decimal:2',
+            'discount_amount' => 'decimal:2',
+            'actual_amount' => 'decimal:2',
+            'days' => 'integer',
+            'check_in_date' => 'date',
+            'check_out_date' => 'date',
+            'status' => 'integer',
+            'audit_at' => 'datetime',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function auditor(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'audit_user_id');
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+}

backend/app/Models/Crm/Customer.php

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+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class Customer extends Model
+{
+    use BelongsToStore, SoftDeletes;
+
+    protected $fillable = [
+        'store_id', 'lead_id', 'name', 'phone', 'id_card', 'wechat',
+        'birthday', 'expected_date', 'actual_date', 'baby_count',
+        'tags', 'status', 'owner_id', 'remark',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'birthday' => 'date',
+            'expected_date' => 'date',
+            'actual_date' => 'date',
+            'baby_count' => 'integer',
+            'tags' => 'array',
+            'status' => 'integer',
+        ];
+    }
+
+    public function lead(): BelongsTo
+    {
+        return $this->belongsTo(Lead::class);
+    }
+
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'owner_id');
+    }
+
+    public function families(): HasMany
+    {
+        return $this->hasMany(CustomerFamily::class);
+    }
+
+    public function contracts(): HasMany
+    {
+        return $this->hasMany(Contract::class);
+    }
+
+    public function questionnaireAnswers(): HasMany
+    {
+        return $this->hasMany(QuestionnaireAnswer::class);
+    }
+
+    public function complaints(): HasMany
+    {
+        return $this->hasMany(Complaint::class);
+    }
+}

backend/app/Models/Crm/CustomerFamily.php

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+<?php
+
+namespace App\Models\Crm;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CustomerFamily extends Model
+{
+    protected $table = 'customer_families';
+
+    protected $fillable = [
+        'customer_id', 'name', 'phone', 'relation', 'is_emergency',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'is_emergency' => 'boolean',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/Lead.php

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+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Lead extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'channel_id', 'name', 'phone', 'wechat',
+        'expected_date', 'source', 'status', 'owner_id',
+        'remark', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'expected_date' => 'date',
+            'status' => 'integer',
+        ];
+    }
+
+    public function channel(): BelongsTo
+    {
+        return $this->belongsTo(Channel::class);
+    }
+
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'owner_id');
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    public function follows(): HasMany
+    {
+        return $this->hasMany(LeadFollow::class);
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/LeadFollow.php

@@ -0,0 +1,35 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class LeadFollow extends Model
+{
+    public $timestamps = false;
+
+    protected $fillable = [
+        'lead_id', 'user_id', 'type', 'content', 'next_follow_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'next_follow_at' => 'datetime',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function lead(): BelongsTo
+    {
+        return $this->belongsTo(Lead::class);
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+}

backend/app/Models/Crm/QuestionnaireAnswer.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Models\Crm;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class QuestionnaireAnswer extends Model
+{
+    protected $fillable = [
+        'questionnaire_template_id', 'customer_id',
+        'answers', 'score', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'answers' => 'array',
+            'score' => 'decimal:2',
+            'status' => 'integer',
+        ];
+    }
+
+    public function template(): BelongsTo
+    {
+        return $this->belongsTo(QuestionnaireTemplate::class, 'questionnaire_template_id');
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/QuestionnaireTemplate.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class QuestionnaireTemplate extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'title', 'description', 'questions', 'type', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'questions' => 'array',
+            'type' => 'integer',
+            'status' => 'integer',
+        ];
+    }
+
+    public function answers(): HasMany
+    {
+        return $this->hasMany(QuestionnaireAnswer::class);
+    }
+}

backend/app/Models/Meal/DailyMealPlan.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Meal;
+
+use App\Models\Crm\Customer;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasOne;
+
+class DailyMealPlan extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'plan_date', 'meal_type',
+        'dishes', 'special_note', 'status', 'deliver_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'plan_date' => 'date',
+            'meal_type' => 'integer',
+            'dishes' => 'array',
+            'status' => 'integer',
+            'deliver_at' => 'datetime',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function review(): HasOne
+    {
+        return $this->hasOne(MealReview::class);
+    }
+}

backend/app/Models/Meal/Dish.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace App\Models\Meal;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+
+class Dish extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'name', 'category', 'description', 'image',
+        'ingredients', 'contraindications', 'price', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'ingredients' => 'array',
+            'contraindications' => 'array',
+            'price' => 'decimal:2',
+            'status' => 'integer',
+        ];
+    }
+}

backend/app/Models/Meal/MealPlanTemplate.php

@@ -0,0 +1,23 @@
+<?php
+
+namespace App\Models\Meal;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+
+class MealPlanTemplate extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'name', 'stage', 'meals', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'meals' => 'array',
+            'status' => 'integer',
+        ];
+    }
+}

backend/app/Models/Meal/MealReview.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Models\Meal;
+
+use App\Models\Crm\Customer;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class MealReview extends Model
+{
+    const UPDATED_AT = null;
+
+    protected $fillable = [
+        'daily_meal_plan_id', 'customer_id', 'score', 'content',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'score' => 'integer',
+        ];
+    }
+
+    public function mealPlan(): BelongsTo
+    {
+        return $this->belongsTo(DailyMealPlan::class, 'daily_meal_plan_id');
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Room/CallRecord.php

@@ -0,0 +1,43 @@
+<?php
+
+namespace App\Models\Room;
+
+use App\Models\Crm\Customer;
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CallRecord extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'room_id', 'customer_id', 'type',
+        'status', 'handler_id', 'handle_at', 'remark',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'status' => 'integer',
+            'handle_at' => 'datetime',
+        ];
+    }
+
+    public function room(): BelongsTo
+    {
+        return $this->belongsTo(Room::class);
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function handler(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'handler_id');
+    }
+}

backend/app/Models/Room/CustomerOuting.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Room;
+
+use App\Models\Crm\Customer;
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CustomerOuting extends Model
+{
+    protected $fillable = [
+        'reservation_id', 'customer_id', 'out_at', 'expected_back_at',
+        'actual_back_at', 'reason', 'risk_note', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'out_at' => 'datetime',
+            'expected_back_at' => 'datetime',
+            'actual_back_at' => 'datetime',
+        ];
+    }
+
+    public function reservation(): BelongsTo
+    {
+        return $this->belongsTo(Reservation::class);
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+}

backend/app/Models/Room/Reservation.php

@@ -0,0 +1,59 @@
+<?php
+
+namespace App\Models\Room;
+
+use App\Models\Crm\Customer;
+use App\Models\Crm\Contract;
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Reservation extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'contract_id', 'room_id',
+        'check_in_date', 'check_out_date',
+        'actual_check_in', 'actual_check_out',
+        'status', 'remark', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'check_in_date' => 'date',
+            'check_out_date' => 'date',
+            'actual_check_in' => 'datetime',
+            'actual_check_out' => 'datetime',
+            'status' => 'integer',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function contract(): BelongsTo
+    {
+        return $this->belongsTo(Contract::class);
+    }
+
+    public function room(): BelongsTo
+    {
+        return $this->belongsTo(Room::class);
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    public function outings(): HasMany
+    {
+        return $this->hasMany(CustomerOuting::class);
+    }
+}

backend/app/Models/Room/Room.php

@@ -0,0 +1,41 @@
+<?php
+
+namespace App\Models\Room;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Room extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'room_type_id', 'floor', 'number',
+        'status', 'sort',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'status' => 'integer',
+            'sort' => 'integer',
+        ];
+    }
+
+    public function roomType(): BelongsTo
+    {
+        return $this->belongsTo(RoomType::class);
+    }
+
+    public function reservations(): HasMany
+    {
+        return $this->hasMany(Reservation::class);
+    }
+
+    public function callRecords(): HasMany
+    {
+        return $this->hasMany(CallRecord::class);
+    }
+}

backend/app/Models/Room/RoomType.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Models\Room;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class RoomType extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'name', 'price', 'description',
+        'images', 'facilities', 'sort', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'price' => 'decimal:2',
+            'images' => 'array',
+            'facilities' => 'array',
+            'sort' => 'integer',
+            'status' => 'integer',
+        ];
+    }
+
+    public function rooms(): HasMany
+    {
+        return $this->hasMany(Room::class);
+    }
+}