feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端:
- 4个迁移文件新增23张业务表
- 23个Eloquent Model(含关联/类型转换/门店隔离)
- 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等)
- 110+条API路由(crm/room/care/meal四大前缀)

前端:
- 4个API模块(crm.js/room.js/care.js/meal.js)
- 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)

backend/app/Models/Care/CareException.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CareException extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'reporter_id', 'level', 'description',
+        'images', 'status', 'handler_id', 'handle_result', 'handle_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'level' => 'integer',
+            'images' => 'array',
+            'status' => 'integer',
+            'handle_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function reporter(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'reporter_id');
+    }
+
+    public function handler(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'handler_id');
+    }
+}

backend/app/Models/Care/CarePlan.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class CarePlan extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'plan_date', 'stage', 'items',
+        'nurse_id', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'plan_date' => 'date',
+            'items' => 'array',
+            'status' => 'integer',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function nurse(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'nurse_id');
+    }
+
+    public function records(): HasMany
+    {
+        return $this->hasMany(CareRecord::class);
+    }
+}

backend/app/Models/Care/CareProfile.php

@@ -0,0 +1,61 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\Crm\Customer;
+use App\Models\Room\Reservation;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class CareProfile extends Model
+{
+    protected $fillable = [
+        'customer_id', 'reservation_id', 'type', 'baby_name', 'baby_gender',
+        'baby_birthday', 'birth_weight', 'birth_method',
+        'allergies', 'medical_history', 'risk_level', 'assessment',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'baby_gender' => 'integer',
+            'baby_birthday' => 'datetime',
+            'birth_weight' => 'decimal:2',
+            'birth_method' => 'integer',
+            'risk_level' => 'integer',
+            'assessment' => 'array',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function reservation(): BelongsTo
+    {
+        return $this->belongsTo(Reservation::class);
+    }
+
+    public function plans(): HasMany
+    {
+        return $this->hasMany(CarePlan::class);
+    }
+
+    public function records(): HasMany
+    {
+        return $this->hasMany(CareRecord::class);
+    }
+
+    public function exceptions(): HasMany
+    {
+        return $this->hasMany(CareException::class);
+    }
+
+    public function healthMetrics(): HasMany
+    {
+        return $this->hasMany(HealthMetric::class);
+    }
+}

backend/app/Models/Care/CareRecord.php

@@ -0,0 +1,40 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CareRecord extends Model
+{
+    protected $fillable = [
+        'care_profile_id', 'care_plan_id', 'type',
+        'items', 'remark', 'images', 'nurse_id', 'recorded_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'items' => 'array',
+            'images' => 'array',
+            'recorded_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function plan(): BelongsTo
+    {
+        return $this->belongsTo(CarePlan::class, 'care_plan_id');
+    }
+
+    public function nurse(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'nurse_id');
+    }
+}

backend/app/Models/Care/HealthMetric.php

@@ -0,0 +1,35 @@
+<?php
+
+namespace App\Models\Care;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class HealthMetric extends Model
+{
+    const UPDATED_AT = null;
+
+    protected $fillable = [
+        'care_profile_id', 'metric_type', 'value', 'unit',
+        'recorded_at', 'recorder_id', 'remark',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'value' => 'decimal:2',
+            'recorded_at' => 'datetime',
+        ];
+    }
+
+    public function profile(): BelongsTo
+    {
+        return $this->belongsTo(CareProfile::class, 'care_profile_id');
+    }
+
+    public function recorder(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'recorder_id');
+    }
+}