feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端:
- 4个迁移文件新增23张业务表
- 23个Eloquent Model(含关联/类型转换/门店隔离)
- 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等)
- 110+条API路由(crm/room/care/meal四大前缀)

前端:
- 4个API模块(crm.js/room.js/care.js/meal.js)
- 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)

backend/app/Models/Crm/Channel.php

@@ -0,0 +1,29 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Channel extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'name', 'type', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'status' => 'integer',
+        ];
+    }
+
+    public function leads(): HasMany
+    {
+        return $this->hasMany(Lead::class);
+    }
+}

backend/app/Models/Crm/Complaint.php

@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Complaint extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'type', 'content', 'images',
+        'status', 'handler_id', 'handle_result', 'handle_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'images' => 'array',
+            'status' => 'integer',
+            'handle_at' => 'datetime',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function handler(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'handler_id');
+    }
+}

backend/app/Models/Crm/Contract.php

@@ -0,0 +1,50 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class Contract extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'customer_id', 'contract_no', 'package_name',
+        'total_amount', 'discount_amount', 'actual_amount',
+        'days', 'check_in_date', 'check_out_date',
+        'status', 'audit_user_id', 'audit_at', 'audit_remark',
+        'remark', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'total_amount' => 'decimal:2',
+            'discount_amount' => 'decimal:2',
+            'actual_amount' => 'decimal:2',
+            'days' => 'integer',
+            'check_in_date' => 'date',
+            'check_out_date' => 'date',
+            'status' => 'integer',
+            'audit_at' => 'datetime',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+
+    public function auditor(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'audit_user_id');
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+}

backend/app/Models/Crm/Customer.php

@@ -0,0 +1,63 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Database\Eloquent\SoftDeletes;
+
+class Customer extends Model
+{
+    use BelongsToStore, SoftDeletes;
+
+    protected $fillable = [
+        'store_id', 'lead_id', 'name', 'phone', 'id_card', 'wechat',
+        'birthday', 'expected_date', 'actual_date', 'baby_count',
+        'tags', 'status', 'owner_id', 'remark',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'birthday' => 'date',
+            'expected_date' => 'date',
+            'actual_date' => 'date',
+            'baby_count' => 'integer',
+            'tags' => 'array',
+            'status' => 'integer',
+        ];
+    }
+
+    public function lead(): BelongsTo
+    {
+        return $this->belongsTo(Lead::class);
+    }
+
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'owner_id');
+    }
+
+    public function families(): HasMany
+    {
+        return $this->hasMany(CustomerFamily::class);
+    }
+
+    public function contracts(): HasMany
+    {
+        return $this->hasMany(Contract::class);
+    }
+
+    public function questionnaireAnswers(): HasMany
+    {
+        return $this->hasMany(QuestionnaireAnswer::class);
+    }
+
+    public function complaints(): HasMany
+    {
+        return $this->hasMany(Complaint::class);
+    }
+}

backend/app/Models/Crm/CustomerFamily.php

@@ -0,0 +1,27 @@
+<?php
+
+namespace App\Models\Crm;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class CustomerFamily extends Model
+{
+    protected $table = 'customer_families';
+
+    protected $fillable = [
+        'customer_id', 'name', 'phone', 'relation', 'is_emergency',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'is_emergency' => 'boolean',
+        ];
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/Lead.php

@@ -0,0 +1,53 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class Lead extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'channel_id', 'name', 'phone', 'wechat',
+        'expected_date', 'source', 'status', 'owner_id',
+        'remark', 'created_by',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'expected_date' => 'date',
+            'status' => 'integer',
+        ];
+    }
+
+    public function channel(): BelongsTo
+    {
+        return $this->belongsTo(Channel::class);
+    }
+
+    public function owner(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'owner_id');
+    }
+
+    public function creator(): BelongsTo
+    {
+        return $this->belongsTo(User::class, 'created_by');
+    }
+
+    public function follows(): HasMany
+    {
+        return $this->hasMany(LeadFollow::class);
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/LeadFollow.php

@@ -0,0 +1,35 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class LeadFollow extends Model
+{
+    public $timestamps = false;
+
+    protected $fillable = [
+        'lead_id', 'user_id', 'type', 'content', 'next_follow_at',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'type' => 'integer',
+            'next_follow_at' => 'datetime',
+            'created_at' => 'datetime',
+        ];
+    }
+
+    public function lead(): BelongsTo
+    {
+        return $this->belongsTo(Lead::class);
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+}

backend/app/Models/Crm/QuestionnaireAnswer.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Models\Crm;
+
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+class QuestionnaireAnswer extends Model
+{
+    protected $fillable = [
+        'questionnaire_template_id', 'customer_id',
+        'answers', 'score', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'answers' => 'array',
+            'score' => 'decimal:2',
+            'status' => 'integer',
+        ];
+    }
+
+    public function template(): BelongsTo
+    {
+        return $this->belongsTo(QuestionnaireTemplate::class, 'questionnaire_template_id');
+    }
+
+    public function customer(): BelongsTo
+    {
+        return $this->belongsTo(Customer::class);
+    }
+}

backend/app/Models/Crm/QuestionnaireTemplate.php

@@ -0,0 +1,30 @@
+<?php
+
+namespace App\Models\Crm;
+
+use App\Traits\BelongsToStore;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+
+class QuestionnaireTemplate extends Model
+{
+    use BelongsToStore;
+
+    protected $fillable = [
+        'store_id', 'title', 'description', 'questions', 'type', 'status',
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'questions' => 'array',
+            'type' => 'integer',
+            'status' => 'integer',
+        ];
+    }
+
+    public function answers(): HasMany
+    {
+        return $this->hasMany(QuestionnaireAnswer::class);
+    }
+}