feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端:
- 4个迁移文件新增23张业务表
- 23个Eloquent Model(含关联/类型转换/门店隔离)
- 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等)
- 110+条API路由(crm/room/care/meal四大前缀)

前端:
- 4个API模块(crm.js/room.js/care.js/meal.js)
- 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)

backend/routes/api.php

@@ -11,6 +11,26 @@ use App\Http\Controllers\Admin\System\MenuController;
 use App\Http\Controllers\Admin\System\PermissionController;
 use App\Http\Controllers\Admin\System\DictionaryController;
 use App\Http\Controllers\Admin\System\OperationLogController;
+use App\Http\Controllers\Admin\Crm\ChannelController;
+use App\Http\Controllers\Admin\Crm\LeadController;
+use App\Http\Controllers\Admin\Crm\CustomerController;
+use App\Http\Controllers\Admin\Crm\ContractController;
+use App\Http\Controllers\Admin\Crm\QuestionnaireController;
+use App\Http\Controllers\Admin\Crm\ComplaintController;
+use App\Http\Controllers\Admin\Room\RoomTypeController;
+use App\Http\Controllers\Admin\Room\RoomController;
+use App\Http\Controllers\Admin\Room\ReservationController;
+use App\Http\Controllers\Admin\Room\CustomerOutingController;
+use App\Http\Controllers\Admin\Room\CallRecordController;
+use App\Http\Controllers\Admin\Care\CareProfileController;
+use App\Http\Controllers\Admin\Care\CarePlanController;
+use App\Http\Controllers\Admin\Care\CareRecordController;
+use App\Http\Controllers\Admin\Care\CareExceptionController;
+use App\Http\Controllers\Admin\Care\HealthMetricController;
+use App\Http\Controllers\Admin\Meal\DishController;
+use App\Http\Controllers\Admin\Meal\MealPlanTemplateController;
+use App\Http\Controllers\Admin\Meal\DailyMealPlanController;
+use App\Http\Controllers\Admin\Meal\MealReviewController;
 
 /*
 |--------------------------------------------------------------------------
@@ -66,4 +86,94 @@ Route::middleware(['auth:sanctum', 'store', 'oplog'])->group(function () {
         // 操作日志
         Route::get('operation-logs', [OperationLogController::class, 'index']);
     });
+
+    // --- CRM 客户关系模块 ---
+    Route::prefix('crm')->group(function () {
+        // 渠道管理
+        Route::apiResource('channels', ChannelController::class);
+
+        // 线索管理
+        Route::apiResource('leads', LeadController::class);
+        Route::post('leads/{lead}/follow', [LeadController::class, 'follow']);
+        Route::put('leads/{lead}/assign', [LeadController::class, 'assign']);
+
+        // 客户管理
+        Route::apiResource('customers', CustomerController::class);
+
+        // 合同管理
+        Route::apiResource('contracts', ContractController::class);
+        Route::put('contracts/{contract}/audit', [ContractController::class, 'audit']);
+
+        // 问卷管理
+        Route::apiResource('questionnaires', QuestionnaireController::class);
+        Route::post('questionnaire-answers', [QuestionnaireController::class, 'submitAnswer']);
+        Route::get('questionnaire-answers', [QuestionnaireController::class, 'answers']);
+
+        // 投诉管理
+        Route::apiResource('complaints', ComplaintController::class);
+        Route::put('complaints/{complaint}/handle', [ComplaintController::class, 'handle']);
+    });
+
+    // --- 房务管理模块 ---
+    Route::prefix('room')->group(function () {
+        // 房型管理
+        Route::apiResource('room-types', RoomTypeController::class);
+
+        // 房间管理
+        Route::apiResource('rooms', RoomController::class);
+        Route::put('rooms/{room}/status', [RoomController::class, 'updateStatus']);
+
+        // 预定管理
+        Route::apiResource('reservations', ReservationController::class);
+        Route::put('reservations/{reservation}/check-in', [ReservationController::class, 'checkIn']);
+        Route::put('reservations/{reservation}/check-out', [ReservationController::class, 'checkOut']);
+        Route::put('reservations/{reservation}/cancel', [ReservationController::class, 'cancel']);
+
+        // 外出记录
+        Route::apiResource('customer-outings', CustomerOutingController::class)->only(['index', 'store', 'show']);
+        Route::put('customer-outings/{customerOuting}/back', [CustomerOutingController::class, 'recordBack']);
+
+        // 呼叫记录
+        Route::get('call-records', [CallRecordController::class, 'index']);
+        Route::post('call-records', [CallRecordController::class, 'store']);
+        Route::put('call-records/{callRecord}/handle', [CallRecordController::class, 'handle']);
+    });
+
+    // --- 护理管理模块 ---
+    Route::prefix('care')->group(function () {
+        // 护理档案
+        Route::apiResource('profiles', CareProfileController::class);
+
+        // 护理计划
+        Route::apiResource('plans', CarePlanController::class);
+
+        // 护理记录
+        Route::apiResource('records', CareRecordController::class);
+
+        // 护理异常
+        Route::apiResource('exceptions', CareExceptionController::class)->except(['destroy']);
+        Route::put('exceptions/{careException}/handle', [CareExceptionController::class, 'handle']);
+
+        // 健康指标
+        Route::get('health-metrics', [HealthMetricController::class, 'index']);
+        Route::post('health-metrics', [HealthMetricController::class, 'store']);
+    });
+
+    // --- 月子餐模块 ---
+    Route::prefix('meal')->group(function () {
+        // 菜品库
+        Route::apiResource('dishes', DishController::class);
+
+        // 排餐模板
+        Route::apiResource('templates', MealPlanTemplateController::class);
+
+        // 每日排餐
+        Route::apiResource('daily-plans', DailyMealPlanController::class);
+        Route::put('daily-plans/{dailyMealPlan}/deliver', [DailyMealPlanController::class, 'deliver']);
+        Route::put('daily-plans/{dailyMealPlan}/status', [DailyMealPlanController::class, 'updateStatus']);
+
+        // 膳食评价
+        Route::get('reviews', [MealReviewController::class, 'index']);
+        Route::post('reviews', [MealReviewController::class, 'store']);
+    });
 });