feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端:
- 4个迁移文件新增23张业务表
- 23个Eloquent Model(含关联/类型转换/门店隔离)
- 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等)
- 110+条API路由(crm/room/care/meal四大前缀)

前端:
- 4个API模块(crm.js/room.js/care.js/meal.js)
- 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)

frontend/src/views/crm/complaints/index.vue

@@ -0,0 +1,116 @@
+<script setup>
+import { ref, reactive, onMounted } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { complaintApi, customerApi } from '@/api/crm.js'
+
+const tableData = ref([])
+const total = ref(0)
+const loading = ref(false)
+const dialogVisible = ref(false)
+const submitLoading = ref(false)
+const handleVisible = ref(false)
+const currentComplaint = ref(null)
+const customers = ref([])
+
+const searchForm = reactive({ customer_id: '', type: '', status: '' })
+const pagination = reactive({ page: 1, per_page: 20 })
+
+const formRef = ref(null)
+const form = reactive({ id: null, customer_id: '', type: 1, content: '', images: [] })
+const isEdit = ref(false)
+const handleForm = reactive({ handle_result: '', status: 2 })
+
+const typeMap = { 1: '服务', 2: '膳食', 3: '环境', 4: '其他' }
+const statusMap = { 0: '待处理', 1: '处理中', 2: '已解决', 3: '已关闭' }
+const statusType = { 0: 'danger', 1: 'warning', 2: 'success', 3: 'info' }
+
+async function fetchList() {
+  loading.value = true
+  try {
+    const res = await complaintApi.getList({ ...searchForm, ...pagination })
+    tableData.value = res.data?.list || res.data?.data || []
+    total.value = res.data?.total || 0
+  } finally { loading.value = false }
+}
+
+async function fetchCustomers() {
+  try { const res = await customerApi.getList({ per_page: 500 }); customers.value = res.data?.list || res.data?.data || [] } catch {}
+}
+
+function handleSearch() { pagination.page = 1; fetchList() }
+function handleReset() { Object.assign(searchForm, { customer_id: '', type: '', status: '' }); handleSearch() }
+function handleAdd() { isEdit.value = false; Object.assign(form, { id: null, customer_id: '', type: 1, content: '', images: [] }); dialogVisible.value = true }
+
+async function handleSubmit() {
+  if (!formRef.value) return
+  await formRef.value.validate(async (valid) => {
+    if (!valid) return
+    submitLoading.value = true
+    try {
+      if (isEdit.value) { await complaintApi.update(form.id, form) } else { await complaintApi.create(form) }
+      ElMessage.success('提交成功'); dialogVisible.value = false; fetchList()
+    } finally { submitLoading.value = false }
+  })
+}
+
+function openHandle(row) { currentComplaint.value = row; Object.assign(handleForm, { handle_result: '', status: 2 }); handleVisible.value = true }
+async function submitHandle() {
+  if (!handleForm.handle_result) { ElMessage.warning('请输入处理结果'); return }
+  await complaintApi.handle(currentComplaint.value.id, handleForm)
+  ElMessage.success('处理完成'); handleVisible.value = false; fetchList()
+}
+
+async function handleDelete(row) {
+  await ElMessageBox.confirm('确定删除该投诉吗？', '删除确认', { type: 'warning' })
+  await complaintApi.delete(row.id); ElMessage.success('删除成功'); fetchList()
+}
+
+function handlePageChange(val) { pagination.page = val; fetchList() }
+function handleSizeChange(val) { pagination.per_page = val; pagination.page = 1; fetchList() }
+onMounted(() => { fetchList(); fetchCustomers() })
+</script>
+
+<template>
+  <div class="page-container">
+    <div class="search-bar">
+      <el-select v-model="searchForm.customer_id" placeholder="选择客户" clearable filterable style="width:180px"><el-option v-for="c in customers" :key="c.id" :label="c.name" :value="c.id" /></el-select>
+      <el-select v-model="searchForm.type" placeholder="类型" clearable style="width:120px"><el-option v-for="(v,k) in typeMap" :key="k" :label="v" :value="Number(k)" /></el-select>
+      <el-select v-model="searchForm.status" placeholder="状态" clearable style="width:120px"><el-option v-for="(v,k) in statusMap" :key="k" :label="v" :value="Number(k)" /></el-select>
+      <el-button type="primary" @click="handleSearch">查询</el-button>
+      <el-button @click="handleReset">重置</el-button>
+    </div>
+    <div class="table-container">
+      <div class="table-actions"><el-button type="primary" @click="handleAdd">新增投诉</el-button></div>
+      <el-table v-loading="loading" :data="tableData" border stripe style="width:100%">
+        <el-table-column label="客户" min-width="100"><template #default="{ row }">{{ row.customer?.name || '-' }}</template></el-table-column>
+        <el-table-column label="类型" width="80" align="center"><template #default="{ row }">{{ typeMap[row.type] }}</template></el-table-column>
+        <el-table-column prop="content" label="内容" min-width="200" show-overflow-tooltip />
+        <el-table-column label="状态" width="90" align="center"><template #default="{ row }"><el-tag :type="statusType[row.status]" size="small">{{ statusMap[row.status] }}</el-tag></template></el-table-column>
+        <el-table-column label="处理人" min-width="100"><template #default="{ row }">{{ row.handler?.name || '-' }}</template></el-table-column>
+        <el-table-column prop="created_at" label="创建时间" min-width="160" />
+        <el-table-column label="操作" width="160" fixed="right" align="center">
+          <template #default="{ row }">
+            <el-button v-if="row.status<2" size="small" type="success" link @click="openHandle(row)">处理</el-button>
+            <el-button size="small" type="danger" link @click="handleDelete(row)">删除</el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+      <el-pagination v-model:current-page="pagination.page" v-model:page-size="pagination.per_page" :total="total" :page-sizes="[10,20,50]" layout="total,sizes,prev,pager,next,jumper" background @current-change="handlePageChange" @size-change="handleSizeChange" />
+    </div>
+    <el-dialog v-model="dialogVisible" :title="isEdit?'编辑投诉':'新增投诉'" width="550px" destroy-on-close>
+      <el-form ref="formRef" :model="form" :rules="{ customer_id:[{required:true,message:'请选择客户'}], content:[{required:true,message:'请输入内容'}] }" label-width="80px">
+        <el-form-item label="客户" prop="customer_id"><el-select v-model="form.customer_id" filterable style="width:100%"><el-option v-for="c in customers" :key="c.id" :label="c.name" :value="c.id" /></el-select></el-form-item>
+        <el-form-item label="类型"><el-select v-model="form.type" style="width:100%"><el-option v-for="(v,k) in typeMap" :key="k" :label="v" :value="Number(k)" /></el-select></el-form-item>
+        <el-form-item label="内容" prop="content"><el-input v-model="form.content" type="textarea" :rows="4" /></el-form-item>
+      </el-form>
+      <template #footer><el-button @click="dialogVisible=false">取消</el-button><el-button type="primary" :loading="submitLoading" @click="handleSubmit">确定</el-button></template>
+    </el-dialog>
+    <el-dialog v-model="handleVisible" title="处理投诉" width="500px" destroy-on-close>
+      <el-form label-width="80px">
+        <el-form-item label="处理结果"><el-input v-model="handleForm.handle_result" type="textarea" :rows="4" /></el-form-item>
+        <el-form-item label="状态"><el-radio-group v-model="handleForm.status"><el-radio :value="2">已解决</el-radio><el-radio :value="3">已关闭</el-radio></el-radio-group></el-form-item>
+      </el-form>
+      <template #footer><el-button @click="handleVisible=false">取消</el-button><el-button type="primary" @click="submitHandle">确定</el-button></template>
+    </el-dialog>
+  </div>
+</template>