li
16bcd9bcf0
后端: - 4个迁移文件新增23张业务表 - 23个Eloquent Model(含关联/类型转换/门店隔离) - 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等) - 110+条API路由(crm/room/care/meal四大前缀) 前端: - 4个API模块(crm.js/room.js/care.js/meal.js) - 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)
75 lines
2.4 KiB
PHP
75 lines
2.4 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\Crm;
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use App\Http\Controllers\Controller;
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use App\Models\Crm\Complaint;
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use Illuminate\Http\JsonResponse;
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use Illuminate\Http\Request;
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class ComplaintController extends Controller
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{
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public function index(Request $request): JsonResponse
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{
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$query = Complaint::query()->with(['customer', 'handler']);
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$query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
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$query->when($request->type, fn($q, $v) => $q->where('type', $v));
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$query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
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return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
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}
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public function store(Request $request): JsonResponse
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{
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$validated = $request->validate([
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'customer_id' => 'required|exists:customers,id',
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'type' => 'nullable|integer|in:1,2,3,4',
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'content' => 'required|string',
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'images' => 'nullable|array',
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]);
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$validated['status'] = 0;
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return $this->success(Complaint::create($validated));
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}
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public function show(Complaint $complaint): JsonResponse
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{
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return $this->success($complaint->load(['customer', 'handler']));
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}
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public function update(Request $request, Complaint $complaint): JsonResponse
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{
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$validated = $request->validate([
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'type' => 'nullable|integer|in:1,2,3,4',
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'content' => 'sometimes|string',
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'images' => 'nullable|array',
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]);
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$complaint->update($validated);
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return $this->success($complaint);
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}
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public function destroy(Complaint $complaint): JsonResponse
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{
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$complaint->delete();
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return $this->success(null);
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}
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public function handle(Request $request, Complaint $complaint): JsonResponse
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{
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if ($complaint->status >= 2) {
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return $this->error('该投诉已处理', 40001);
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}
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$validated = $request->validate([
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'handle_result' => 'required|string',
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'status' => 'required|integer|in:2,3',
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]);
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$complaint->update([
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'handle_result' => $validated['handle_result'],
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'status' => $validated['status'],
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'handler_id' => auth()->id(),
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'handle_at' => now(),
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]);
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return $this->success($complaint);
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}
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}
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