auth->getUser(); // 验证为客服用户 $kefu_user_info = Common::checkKefuUser(false, $user->id); // 获取与客服的会话 $kefu_session_id = Db::name('kefu_session')->where('user_id', $kefu_user_info['id'])->value('id'); if ($kefu_session_id) { $unread_msg_count = Db::name('kefu_record') ->where('session_id', $kefu_session_id) ->where('sender_identity', 0) ->where('status', 0) ->count('id'); } else { $unread_msg_count = 0; } $this->success('ok', $unread_msg_count); } /* * 获取最后一条未读消息 */ public function getUnreadMessages() { $user = $this->auth->getUser(); $kefu_user_info = Common::checkKefuUser(false, $user->id);// 验证为客服用户 $this->success('ok', Common::getUnreadMessages($kefu_user_info['user_id'])); } /* * 演示用订单列表接口 */ public function orderList() { // $user = $this->auth->getUser(); $logo = cdnurl('/assets/addons/kefu/img/buoy1.png', true); $order_list = [ [ 'id' => 1, 'subject' => '接口演示订单标题-这是一个演示订单,我来自接口/api/KeFu/orderList', 'logo' => $logo, 'note' => '接口:/api/KeFu/orderList', 'price' => '99', 'number' => 1 ], [ 'id' => 2, 'subject' => '小米9耳机正品type-c适用于8se/10半入耳式mix3 7pro note3/5原装', 'logo' => $logo, 'note' => '订单属性订单属性', 'price' => '101', 'number' => 2 ], [ 'id' => 3, 'subject' => '小米9正品耳机等3件商品', 'logo' => $logo, 'note' => '颜色:红色;礼盒:不要礼盒', 'price' => '100', 'number' => 3 ] ]; $this->success('ok', $order_list); } /* * 演示用商品列表接口 * 此接口用于返回客服前台可用的商品列表 */ public function goodsList() { // $user = $this->auth->getUser(); $logo = cdnurl('/assets/addons/kefu/img/buoy1.png', true); $goods_list = [ [ 'id' => 1, 'subject' => '接口演示商品名称-这是一个演示商品,我来自接口/api/KeFu/goodsList', 'logo' => $logo, 'note' => '接口:/api/KeFu/goodsList', 'price' => '99' ], [ 'id' => 2, 'subject' => '小米9耳机正品type-c适用于8se/10半入耳式mix3 7pro note3/5原装', 'logo' => $logo, 'note' => '小米通用', 'price' => '101' ], [ 'id' => 3, 'subject' => '小米9耳机正品type-c适用于8se/10半入耳式mix3 7pro note3/5原装', 'logo' => $logo, 'note' => '小米通用', 'price' => '100' ] ]; $this->success('ok', $goods_list); } /* * 接受/处理来自微信的消息 */ public function acceptWxMsg() { $echostr = $this->request->get('echostr'); $data = $this->request->only(['msg_signature', 'timestamp', 'nonce', 'Encrypt']); if ($echostr) { if ($this->checkSignature()) { echo $echostr; return; } } // 获取微信小程序配置 $wechat_temp = Db::name('kefu_config') ->whereIn('name', 'wechat_app_id,wechat_app_secret,wechat_token,wechat_encodingkey') ->select(); foreach ($wechat_temp as $key => $value) { $wechat_config[$value['name']] = $value['value']; } $config = [ 'app_id' => $wechat_config['wechat_app_id'], 'secret' => $wechat_config['wechat_app_secret'], 'token' => $wechat_config['wechat_token'], 'aes_key' => $wechat_config['wechat_encodingkey'], /*'log' => [ 'level' => 'debug', 'file' => RUNTIME_PATH . 'log/kefu_wechat.log', ],*/ ]; $app = Factory::miniProgram($config); $service = $app->customer_service; $msg = ''; $this->wxBizMsg = new \addons\kefu\library\WechatCrypto\WXBizMsgCrypt(); $errCode = $this->wxBizMsg->decryptMsg($data['msg_signature'], $data['timestamp'], $data['nonce'], $data['Encrypt'], $msg); if ($errCode == 0) { $msg = json_decode($msg, true); if (!$msg) { \think\Log::record('微信客服消息解析出错,消息内容:' . $msg, 'notice'); echo "success"; return; } if (!empty($msg['MsgType']) && in_array($msg['MsgType'], ["text", "image"])) { if ($msg['MsgType'] == "image") { $dlImg = $this->wxBizMsg->saveImg($msg['MediaId']); // 保存图片 $content = request()->domain() . $dlImg; $message_type = 1; } else { $content = $msg['Content']; $message_type = 0; } $session = $this->wxBizMsg->userInitialize($msg['FromUserName']); if ($session['code'] == 1 || $session['code'] == 2) { if (Db::name('kefu_blacklist')->where('user_id', $session['kefu_user']['id'])->value('id')) { $this->wxBizMsg->sendMessage('您的消息被拒收了,请注意您的发言~', $msg['FromUserName']); return; } if ($session['session']) { // 通知客服新消息 $res = Common::socketMessage($session['session']['id'], $content, $message_type, $session['session']['user_id'] . '||user'); } else { $user_info = Common::userInfo($session['kefu_user']['id'] . '||user'); $last_leave_message_time = Db::name('kefu_leave_message') ->where('user_id', $user_info['id']) ->order('createtime desc') ->value('createtime'); if ($last_leave_message_time && ($last_leave_message_time + 20) > time()) { $this->wxBizMsg->sendMessage('由于当前无客服代表在线,请不要频繁发送消息,感谢您的支持!', $msg['FromUserName']); echo "success"; return; } $leave_message = [ 'user_id' => $user_info['id'], 'name' => $user_info['nickname'], 'message' => $content, 'createtime' => time(), ]; if (Db::name('kefu_leave_message')->insert($leave_message)) { $leave_message_id = Db::name('kefu_leave_message')->getLastInsID(); // 记录轨迹 $trajectory = [ 'user_id' => $user_info['id'], 'csr_id' => 0, 'log_type' => 6, 'note' => $leave_message_id, 'url' => '', 'referrer' => '', 'createtime' => time(), ]; Db::name('kefu_trajectory')->insert($trajectory); $this->wxBizMsg->sendMessage('留言成功!', $msg['FromUserName']); } } } elseif ($session['code'] == 0) { $this->wxBizMsg->sendMessage($session['msg'], $msg['FromUserName']); } } else { $session = $this->wxBizMsg->userInitialize($msg['FromUserName']); if ($session['code'] == 1 || $session['code'] == 0) { $this->wxBizMsg->sendMessage($session['msg'], $msg['FromUserName']); } } } else { \think\Log::record('微信客服消息解析出错,消息内容 errCode:' . $errCode, 'notice'); } echo "success"; return; } /*是否是验证消息*/ private function checkSignature() { $wechat_token = Db::name('kefu_config')->where('name', 'wechat_token')->value('value'); $signature = $this->request->get('signature'); $timestamp = $this->request->get('timestamp'); $nonce = $this->request->get('nonce'); $tmpArr = [$wechat_token, $timestamp, $nonce]; sort($tmpArr, SORT_STRING); $tmpStr = implode($tmpArr); $tmpStr = sha1($tmpStr); if ($tmpStr == $signature) { return true; } else { return false; } } }