From 322cc24208e1b5285cedef604e596f36959cc06e Mon Sep 17 00:00:00 2001
From: li <ljf@com>
Date: Thu, 29 Jan 2026 03:04:52 +0800
Subject: [PATCH] feat: integrate customer service chat functionality and add
 socket.io-client dependency

- Implemented a customer service chat interface in the application.
- Added socket.io-client for real-time communication.
- Updated language files to include customer service related translations.
- Modified navigation to direct users to the customer service page.
- Enhanced UI elements for better user experience in chat interactions.
---
 language/cn.js                  |  16 +
 language/en.js                  |  16 +
 language/in.js                  |  16 +
 language/kr.js                  |  16 +
 language/tl.js                  |  16 +
 language/tw.js                  |  16 +
 language/yn.js                  |  16 +
 node_modules/.package-lock.json | 519 ++++++++++++++++++++++++++++++
 package-lock.json               | 520 ++++++++++++++++++++++++++++++
 package.json                    |   1 +
 pages/index.vue                 |   7 +-
 pages/user/customservice.vue    | 542 ++++++++++++++++++++++++++++----
 12 files changed, 1629 insertions(+), 72 deletions(-)

diff --git a/language/cn.js b/language/cn.js
index 6394394..b6b4619 100644
--- a/language/cn.js
+++ b/language/cn.js
@@ -86,6 +86,7 @@ var cn = {
 
   user: "我的",
   userBalance: "余额",
+  customerService: "在线客服",
   logout: "退出登录",
   tip: "提示",
   logoutTip: "确认退出登录？",
@@ -174,6 +175,21 @@ var cn = {
   chooseCoin: "请选择币种",
   flagshipHall: "旗舰厅",
   liveHall: "现场厅",
+
+  // 在线客服
+  csConnected: "已连接",
+  csConnecting: "连接中...",
+  csWelcome: "欢迎使用在线客服",
+  csBusy: "客服繁忙，请稍候...",
+  csInputTip: "请输入您的问题",
+  csInputPlaceholder: "输入消息，点击发送...",
+  csSend: "发送",
+  csMe: "我",
+  csAgent: "客服",
+  csSessionEnded: "会话已结束",
+  csAgentServing: "客服为您服务",
+  csAgentJoined: "已接入",
+  csConnectFailed: "连接失败",
 };
 
 export { cn };
diff --git a/language/en.js b/language/en.js
index badcb4b..21d9f4f 100644
--- a/language/en.js
+++ b/language/en.js
@@ -86,6 +86,7 @@ var en = {
 
   user: "User",
   userBalance: "Balance",
+  customerService: "Customer Service",
   logout: "Logout",
   tip: "Tip",
   logoutTip: "Are you sure to logout?",
@@ -178,6 +179,21 @@ var en = {
   chooseCoin: "Currency",
   flagshipHall: "Flagship Hall",
   liveHall: "Live hall",
+
+  // Customer Service
+  csConnected: "Connected",
+  csConnecting: "Connecting...",
+  csWelcome: "Welcome to Customer Service",
+  csBusy: "Agents are busy, please wait...",
+  csInputTip: "Please enter your question",
+  csInputPlaceholder: "Type a message and send...",
+  csSend: "Send",
+  csMe: "Me",
+  csAgent: "Agent",
+  csSessionEnded: "Session ended",
+  csAgentServing: "is serving you",
+  csAgentJoined: "has joined",
+  csConnectFailed: "Connection failed",
 };
 
 export { en };
diff --git a/language/in.js b/language/in.js
index 0836f19..cc5bd27 100644
--- a/language/in.js
+++ b/language/in.js
@@ -86,6 +86,7 @@ var In = {
 
   user: "Saya",
   userBalance: "Saldo",
+  customerService: "Layanan Pelanggan",
   logout: "Keluar",
   tip: "Tips",
   logoutTip: "Konfirmasi keluar?",
@@ -173,6 +174,21 @@ var In = {
   chooseCoin: "Currency",
   flagshipHall: "Flagship Hall",
   liveHall: "Live hall",
+
+  // Layanan Pelanggan
+  csConnected: "Terhubung",
+  csConnecting: "Menghubungkan...",
+  csWelcome: "Selamat datang di Layanan Pelanggan",
+  csBusy: "Agen sedang sibuk, harap tunggu...",
+  csInputTip: "Silakan masukkan pertanyaan Anda",
+  csInputPlaceholder: "Ketik pesan dan kirim...",
+  csSend: "Kirim",
+  csMe: "Saya",
+  csAgent: "Agen",
+  csSessionEnded: "Sesi berakhir",
+  csAgentServing: "melayani Anda",
+  csAgentJoined: "telah bergabung",
+  csConnectFailed: "Koneksi gagal",
 };
 
 export { In };
diff --git a/language/kr.js b/language/kr.js
index 19c4f0d..67db613 100644
--- a/language/kr.js
+++ b/language/kr.js
@@ -86,6 +86,7 @@ var kr = {
 
   user: "나의 계정",
   userBalance: "잔액",
+  customerService: "고객 서비스",
   logout: "로그아웃",
   tip: "알림",
   logoutTip: "로그아웃하시겠습니까?",
@@ -174,6 +175,21 @@ var kr = {
   chooseCoin: "통화를 선택하세요",
   flagshipHall: "플래그십 홀",
   liveHall: "라이브홀",
+
+  // 고객 서비스
+  csConnected: "연결됨",
+  csConnecting: "연결 중...",
+  csWelcome: "고객 서비스에 오신 것을 환영합니다",
+  csBusy: "상담원이 바빠요. 잠시만 기다려 주세요...",
+  csInputTip: "질문을 입력해 주세요",
+  csInputPlaceholder: "메시지를 입력하고 보내세요...",
+  csSend: "보내기",
+  csMe: "나",
+  csAgent: "상담원",
+  csSessionEnded: "세션 종료",
+  csAgentServing: "님이 도와드립니다",
+  csAgentJoined: "님이 참여했습니다",
+  csConnectFailed: "연결 실패",
 };
 
 export { kr };
diff --git a/language/tl.js b/language/tl.js
index a2d57a0..1d45acf 100644
--- a/language/tl.js
+++ b/language/tl.js
@@ -85,6 +85,7 @@ var tl = {
 
   user: "ผู้ใช้",
   userBalance: "ยอด",
+  customerService: "บริการลูกค้า",
   logout: "ออกจากระบบ",
   tip: "คำแนะนำ",
   logoutTip: "คุณต้องการออกจากระบบหรือไม่",
@@ -173,6 +174,21 @@ var tl = {
   chooseCoin: "โปรดเลือกสกุลเงิน",
   flagshipHall: "แฟล็กชิปฮอลล์",
   liveHall: "ฮอลล์สด",
+
+  // บริการลูกค้า
+  csConnected: "เชื่อมต่อแล้ว",
+  csConnecting: "กำลังเชื่อมต่อ...",
+  csWelcome: "ยินดีต้อนรับสู่บริการลูกค้า",
+  csBusy: "เจ้าหน้าที่กำลังยุ่ง กรุณารอสักครู่...",
+  csInputTip: "กรุณาใส่คำถามของคุณ",
+  csInputPlaceholder: "พิมพ์ข้อความและส่ง...",
+  csSend: "ส่ง",
+  csMe: "ฉัน",
+  csAgent: "เจ้าหน้าที่",
+  csSessionEnded: "เซสชันสิ้นสุด",
+  csAgentServing: "กำลังให้บริการคุณ",
+  csAgentJoined: "ได้เข้าร่วม",
+  csConnectFailed: "เชื่อมต่อไม่สำเร็จ",
 };
 
 export { tl };
diff --git a/language/tw.js b/language/tw.js
index a1870c1..eefd4e1 100644
--- a/language/tw.js
+++ b/language/tw.js
@@ -86,6 +86,7 @@ var tw = {
 
   user: "我的",
   userBalance: "餘額",
+  customerService: "在線客服",
   logout: "退出登錄",
   tip: "提示",
   logoutTip: "確認退出登錄？",
@@ -174,6 +175,21 @@ var tw = {
   chooseCoin: "請選擇幣種",
   flagshipHall: "旗艦廳",
   liveHall: "現場廳",
+
+  // 在線客服
+  csConnected: "已連接",
+  csConnecting: "連接中...",
+  csWelcome: "歡迎使用在線客服",
+  csBusy: "客服繁忙，請稍候...",
+  csInputTip: "請輸入您的問題",
+  csInputPlaceholder: "輸入消息，點擊發送...",
+  csSend: "發送",
+  csMe: "我",
+  csAgent: "客服",
+  csSessionEnded: "會話已結束",
+  csAgentServing: "客服為您服務",
+  csAgentJoined: "已接入",
+  csConnectFailed: "連接失敗",
 };
 
 export { tw };
diff --git a/language/yn.js b/language/yn.js
index f2a75e1..79cac0f 100644
--- a/language/yn.js
+++ b/language/yn.js
@@ -86,6 +86,7 @@ var yn = {
 
   user: "Của tôi",
   userBalance: "Số dư",
+  customerService: "Hỗ trợ trực tuyến",
   logout: "Đăng xuất",
   tip: "Gợi ý",
   logoutTip: "Xác nhận đăng xuất?",
@@ -178,6 +179,21 @@ var yn = {
   chooseCoin: "Vui lòng chọn loại tiền tệ",
   flagshipHall: "Hội trường hàng đầu",
   liveHall: "Hội trường trực tiếp",
+
+  // Hỗ trợ trực tuyến
+  csConnected: "Đã kết nối",
+  csConnecting: "Đang kết nối...",
+  csWelcome: "Chào mừng đến với hỗ trợ trực tuyến",
+  csBusy: "Nhân viên đang bận, vui lòng chờ...",
+  csInputTip: "Hãy nhập câu hỏi của bạn",
+  csInputPlaceholder: "Nhập tin nhắn và gửi...",
+  csSend: "Gửi",
+  csMe: "Tôi",
+  csAgent: "CSKH",
+  csSessionEnded: "Phiên đã kết thúc",
+  csAgentServing: "đang phục vụ bạn",
+  csAgentJoined: "đã tham gia",
+  csConnectFailed: "Kết nối thất bại",
 };
 
 export { yn };
diff --git a/node_modules/.package-lock.json b/node_modules/.package-lock.json
index ee3f9d8..451da49 100644
--- a/node_modules/.package-lock.json
+++ b/node_modules/.package-lock.json
@@ -3,12 +3,210 @@
   "lockfileVersion": 3,
   "requires": true,
   "packages": {
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+      "license": "MIT",
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+      "license": "MIT"
+    },
+    "node_modules/arraybuffer.slice": {
+      "version": "0.0.7",
+      "resolved": "https://registry.npmjs.org/arraybuffer.slice/-/arraybuffer.slice-0.0.7.tgz",
+      "integrity": "sha512-wGUIVQXuehL5TCqQun8OW81jGzAWycqzFF8lFp+GOM5BXLYj3bKNsYC4daB7n6XjCqxQA/qgTJ+8ANR3acjrog==",
+      "license": "MIT"
+    },
+    "node_modules/backo2": {
+      "version": "1.0.2",
+      "resolved": "https://registry.npmjs.org/backo2/-/backo2-1.0.2.tgz",
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+      "license": "MIT"
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     "node_modules/base64-arraybuffer": {
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@@ -18,6 +216,31 @@
         "node": ">= 0.6.0"
       }
     },
+    "node_modules/blob": {
+      "version": "0.0.5",
+      "resolved": "https://registry.npmjs.org/blob/-/blob-0.0.5.tgz",
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@@ -46,18 +363,157 @@
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@@ -67,6 +523,11 @@
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@@ -97,6 +558,29 @@
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@@ -108,6 +592,41 @@
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 }
diff --git a/package-lock.json b/package-lock.json
index 01953be..a35a951 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -5,6 +5,7 @@
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@@ -17,12 +18,210 @@
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+      "dependencies": {
+        "backo2": "1.0.2",
+        "component-bind": "1.0.0",
+        "component-emitter": "~1.3.0",
+        "debug": "~3.1.0",
+        "engine.io-client": "~3.5.0",
+        "has-binary2": "~1.0.2",
+        "indexof": "0.0.1",
+        "parseqs": "0.0.6",
+        "parseuri": "0.0.6",
+        "socket.io-parser": "~3.3.0",
+        "to-array": "0.1.4"
+      }
+    },
+    "node_modules/socket.io-parser": {
+      "version": "3.3.4",
+      "resolved": "https://registry.npmjs.org/socket.io-parser/-/socket.io-parser-3.3.4.tgz",
+      "integrity": "sha512-z/pFQB3x+EZldRRzORYW1vwVO8m/3ILkswtnpoeU6Ve3cbMWkmHEWDAVJn4QJtchiiFTo5j7UG2QvwxvaA9vow==",
+      "license": "MIT",
+      "dependencies": {
+        "component-emitter": "~1.3.0",
+        "debug": "~3.1.0",
+        "isarray": "2.0.1"
+      }
+    },
+    "node_modules/source-map-js": {
+      "version": "1.2.1",
+      "resolved": "https://registry.npmjs.org/source-map-js/-/source-map-js-1.2.1.tgz",
+      "integrity": "sha512-UXWMKhLOwVKb728IUtQPXxfYU+usdybtUrK/8uGE8CQMvrhOpwvzDBwj0QhSL7MQc7vIsISBG8VQ8+IDQxpfQA==",
+      "dev": true,
+      "license": "BSD-3-Clause",
+      "peer": true,
+      "engines": {
+        "node": ">=0.10.0"
+      }
+    },
     "node_modules/text-segmentation": {
       "version": "1.0.3",
       "resolved": "https://registry.npmjs.org/text-segmentation/-/text-segmentation-1.0.3.tgz",
@@ -81,6 +538,11 @@
         "utrie": "^1.0.2"
       }
     },
+    "node_modules/to-array": {
+      "version": "0.1.4",
+      "resolved": "https://registry.npmjs.org/to-array/-/to-array-0.1.4.tgz",
+      "integrity": "sha512-LhVdShQD/4Mk4zXNroIQZJC+Ap3zgLcDuwEdcmLv9CCO73NWockQDwyUnW/m8VX/EElfL6FcYx7EeutN4HJA6A=="
+    },
     "node_modules/uni-read-pages": {
       "version": "1.0.5",
       "resolved": "https://registry.npmjs.org/uni-read-pages/-/uni-read-pages-1.0.5.tgz",
@@ -111,6 +573,29 @@
         "HBuilderX": "^3.1.0"
       }
     },
+    "node_modules/vue": {
+      "version": "3.5.26",
+      "resolved": "https://registry.npmjs.org/vue/-/vue-3.5.26.tgz",
+      "integrity": "sha512-SJ/NTccVyAoNUJmkM9KUqPcYlY+u8OVL1X5EW9RIs3ch5H2uERxyyIUI4MRxVCSOiEcupX9xNGde1tL9ZKpimA==",
+      "dev": true,
+      "license": "MIT",
+      "peer": true,
+      "dependencies": {
+        "@vue/compiler-dom": "3.5.26",
+        "@vue/compiler-sfc": "3.5.26",
+        "@vue/runtime-dom": "3.5.26",
+        "@vue/server-renderer": "3.5.26",
+        "@vue/shared": "3.5.26"
+      },
+      "peerDependencies": {
+        "typescript": "*"
+      },
+      "peerDependenciesMeta": {
+        "typescript": {
+          "optional": true
+        }
+      }
+    },
     "node_modules/vuex": {
       "version": "4.1.0",
       "resolved": "https://registry.npmjs.org/vuex/-/vuex-4.1.0.tgz",
@@ -122,6 +607,41 @@
       "peerDependencies": {
         "vue": "^3.2.0"
       }
+    },
+    "node_modules/ws": {
+      "version": "7.5.10",
+      "resolved": "https://registry.npmjs.org/ws/-/ws-7.5.10.tgz",
+      "integrity": "sha512-+dbF1tHwZpXcbOJdVOkzLDxZP1ailvSxM6ZweXTegylPny803bFhA+vqBYw4s31NSAk4S2Qz+AKXK9a4wkdjcQ==",
+      "license": "MIT",
+      "engines": {
+        "node": ">=8.3.0"
+      },
+      "peerDependencies": {
+        "bufferutil": "^4.0.1",
+        "utf-8-validate": "^5.0.2"
+      },
+      "peerDependenciesMeta": {
+        "bufferutil": {
+          "optional": true
+        },
+        "utf-8-validate": {
+          "optional": true
+        }
+      }
+    },
+    "node_modules/xmlhttprequest-ssl": {
+      "version": "1.6.3",
+      "resolved": "https://registry.npmjs.org/xmlhttprequest-ssl/-/xmlhttprequest-ssl-1.6.3.tgz",
+      "integrity": "sha512-3XfeQE/wNkvrIktn2Kf0869fC0BN6UpydVasGIeSm2B1Llihf7/0UfZM+eCkOw3P7bP4+qPgqhm7ZoxuJtFU0Q==",
+      "engines": {
+        "node": ">=0.4.0"
+      }
+    },
+    "node_modules/yeast": {
+      "version": "0.1.2",
+      "resolved": "https://registry.npmjs.org/yeast/-/yeast-0.1.2.tgz",
+      "integrity": "sha512-8HFIh676uyGYP6wP13R/j6OJ/1HwJ46snpvzE7aHAN3Ryqh2yX6Xox2B4CUmTwwOIzlG3Bs7ocsP5dZH/R1Qbg==",
+      "license": "MIT"
     }
   }
 }
diff --git a/package.json b/package.json
index 5710505..e089da2 100644
--- a/package.json
+++ b/package.json
@@ -1,5 +1,6 @@
 {
   "dependencies": {
+    "socket.io-client": "^2.5.0",
     "uview-ui": "^2.0.36"
   },
   "devDependencies": {
diff --git a/pages/index.vue b/pages/index.vue
index 6001d45..0c9e903 100644
--- a/pages/index.vue
+++ b/pages/index.vue
@@ -179,9 +179,10 @@ export default {
         uni.navigateTo({ url });
     },
     goService() {
-        // Mock service
-        const url = this.$store.state.app.customServiceUrl;
-        if(url) window.open(url, '_blank');
+        // 跳转到客服页面
+        uni.navigateTo({
+          url: '/pages/user/customservice'
+        });
     },
     switchCategory(id) {
         this.currentCategory = id;
diff --git a/pages/user/customservice.vue b/pages/user/customservice.vue
index d49fe17..6b330d7 100644
--- a/pages/user/customservice.vue
+++ b/pages/user/customservice.vue
@@ -1,51 +1,81 @@
 <template>
   <view class="customservice">
     <u-navbar
-      leftIconColor="#eee"
-      bgColor="#0c0c0d"
+      leftIconColor="#d9ac6b"
+      bgColor="#1f120e"
       :placeholder="true"
       :fixed="true"
-      height="60"
+      height="50"
       @leftClick="back"
+      :title="$lang.customerService || '在线客服'"
+      titleStyle="color: #d9ac6b; font-weight: bold;"
     ></u-navbar>
-    <view class="cellBox">
-      <view class="cell">
-        <u--image
-          :showLoading="false"
-          :src="require('static/images/customservice.png')"
-          width="100%"
-          height="auto"
-          mode="widthFix"
-          class="icon"
-        ></u--image>
-        <u-link
-          target="_blank"
-          :href="customServiceUrl"
-          text="Online service"
-          class="lable"
-        ></u-link>
+
+    <!-- 聊天窗口 -->
+    <view class="chat-container">
+      <!-- 聊天头部状态 -->
+      <view class="chat-header">
+        <view class="chat-status" :class="{'online': sessionId}">
+          {{ sessionId ? ($lang.csConnected || '已连接') : ($lang.csConnecting || '连接中...') }}
+        </view>
       </view>
-      <view class="cell">
-        <u--image
-          :showLoading="false"
-          :src="require('static/images/line.png')"
-          width="100%"
-          height="auto"
-          mode="widthFix"
-          class="icon"
-        ></u--image>
-        <u-link target="_blank" :href="telegramUrl" text="Telegram" class="lable"></u-link>
-      </view>
-      <view class="cell">
-        <u--image
-          :showLoading="false"
-          :src="require('static/images/telegram.png')"
-          width="100%"
-          height="auto"
-          mode="widthFix"
-          class="icon"
-        ></u--image>
-        <u-link target="_blank" :href="lineUrl" text="Line" class="lable"></u-link>
+
+      <!-- 消息列表 -->
+      <scroll-view class="chat-messages" scroll-y :scroll-top="scrollTop" scroll-with-animation>
+        <!-- 欢迎信息 -->
+        <view v-if="!sessionId" class="chat-welcome">
+          <text class="welcome-icon">💬</text>
+          <text class="welcome-title">{{ $lang.csWelcome || '欢迎使用在线客服' }}</text>
+          <text v-if="!isConnected" class="welcome-tip">{{ $lang.csConnecting || '正在连接...' }}</text>
+          <text v-else-if="sessionStatus === 0" class="welcome-tip warning">{{ $lang.csBusy || '客服繁忙，请稍候...' }}</text>
+          <text v-else class="welcome-tip">{{ $lang.csInputTip || '请输入您的问题' }}</text>
+        </view>
+
+        <!-- 消息列表 -->
+        <view v-for="(msg, index) in messages" :key="index"
+              class="chat-message"
+              :class="{
+                'chat-message-own': msg.senderType === 1,
+                'chat-message-system': msg.senderType === 0
+              }">
+          <!-- 系统消息 -->
+          <view v-if="msg.senderType === 0" class="system-msg">
+            <text>{{ msg.content }}</text>
+          </view>
+          <!-- 普通消息 -->
+          <view v-else class="message-content">
+            <view class="message-avatar">
+              <text v-if="msg.senderType === 1">{{ $lang.csMe || '我' }}</text>
+              <text v-else>{{ $lang.csAgent || '客服' }}</text>
+            </view>
+            <view class="message-bubble">
+              <text class="message-text">{{ msg.content }}</text>
+              <text class="message-time">{{ formatTime(msg.createTime) }}</text>
+            </view>
+          </view>
+        </view>
+
+        <!-- 底部占位 -->
+        <view style="height: 20px;"></view>
+      </scroll-view>
+
+      <!-- 输入区域 -->
+      <view class="chat-input-area">
+        <textarea
+          v-model="inputMessage"
+          :placeholder="$lang.csInputPlaceholder || '输入消息，点击发送...'"
+          :disabled="!isConnected || !sessionId"
+          class="chat-input"
+          :maxlength="500"
+          @confirm="sendMessage"
+        ></textarea>
+        <view class="chat-actions">
+          <button
+            class="chat-btn-send"
+            @click="sendMessage"
+            :disabled="!isConnected || !sessionId || !inputMessage.trim()"
+          >{{ $lang.csSend || '发送' }}</button>
+        </view>
       </view>
     </view>
   </view>
@@ -53,21 +83,210 @@
 
 <script>
 import { mapState } from "vuex";
+import io from 'socket.io-client';
+
 export default {
   data() {
-    return {};
+    return {
+      socket: null,
+      isConnected: false,
+      sessionId: null,
+      sessionStatus: null,
+      messages: [],
+      inputMessage: '',
+      scrollTop: 0,
+      heartbeatTimer: null
+    };
   },
   computed: {
     ...mapState({
-      customServiceUrl: state => state.app.customServiceUrl,
-      telegramUrl: state => state.app.telegramUrl,
-      lineUrl: state => state.app.lineUrl
+      userInfo: state => state.app.userInfo,
+      sockUrl: state => state.app.sockUrl,
+      $lang: state => state.app.lang[state.app.language]
     })
   },
-  onLoad() {},
+  onLoad() {
+    this.connectWebSocket();
+  },
+  onUnload() {
+    this.disconnect();
+  },
   methods: {
     back() {
+      this.disconnect();
       uni.navigateBack();
+    },
+    disconnect() {
+      if (this.heartbeatTimer) {
+        clearInterval(this.heartbeatTimer);
+        this.heartbeatTimer = null;
+      }
+      if (this.socket) {
+        this.socket.disconnect();
+        this.socket = null;
+      }
+    },
+    connectWebSocket() {
+      // 使用 store 中的 sockUrl
+      const sockUrl = this.sockUrl || 'wss://wss.g7g7.top';
+      const loginToken = this.userInfo.online_token || this.userInfo.login_token || '';
+
+      console.log('[CustomerService] 连接 WebSocket:', sockUrl);
+      console.log('[CustomerService] loginToken:', loginToken);
+      console.log('[CustomerService] userInfo:', JSON.stringify(this.userInfo));
+
+      // 客服连接：不带 connect=user 参数，避免触发游戏连接逻辑
+      // 连接成功后通过 chat.connect 事件进行客服认证
+      this.socket = io(sockUrl, {
+        transports: ['websocket'],
+        reconnection: true,
+        reconnectionDelay: 1000,
+        reconnectionAttempts: 5
+      });
+
+      this.socket.on('connect', () => {
+        console.log('[CustomerService] WebSocket 已连接, socket.id:', this.socket.id);
+        this.isConnected = true;
+
+        // 发送客服连接请求，后端通过 chat.connect 事件验证用户
+        const chatConnectData = {
+          token: loginToken,
+          role: 'user',
+          source: 3 // Portal端
+        };
+        console.log('[CustomerService] 发送 chat.connect:', JSON.stringify(chatConnectData));
+        this.socket.emit('chat.connect', chatConnectData);
+
+        // 启动心跳
+        this.startHeartbeat();
+      });
+
+      this.socket.on('disconnect', (reason) => {
+        console.log('[CustomerService] WebSocket 已断开, 原因:', reason);
+        this.isConnected = false;
+      });
+
+      this.socket.on('connect_error', (error) => {
+        console.log('[CustomerService] 连接错误:', error.message);
+        this.isConnected = false;
+      });
+
+      this.socket.on('error', (error) => {
+        console.log('[CustomerService] Socket错误:', error);
+      });
+
+      // 后端 ChatConnect.php 使用下划线格式的事件名
+      this.socket.on('chat_connected', (data) => {
+        console.log('[CustomerService] chat_connected:', data);
+        if (data.success) {
+          this.sessionId = data.sessionId;
+          this.sessionStatus = data.status;
+          if (data.agentInfo) {
+            this.addSystemMessage((this.$lang.csAgent || '客服') + ' ' + data.agentInfo.nickname + ' ' + (this.$lang.csAgentServing || '为您服务'));
+          }
+        } else {
+          uni.showToast({ title: (this.$lang.csConnectFailed || '连接失败') + ': ' + (data.error || '未知错误'), icon: 'none' });
+        }
+      });
+
+      this.socket.on('chat.session.assigned', (data) => {
+        console.log('[CustomerService] chat.session.assigned:', data);
+        this.sessionStatus = 1;
+        this.addSystemMessage((this.$lang.csAgent || '客服') + ' ' + data.agentInfo.nickname + ' ' + (this.$lang.csAgentJoined || '已接入'));
+      });
+
+      this.socket.on('chat_message_new', (data) => {
+        console.log('[CustomerService] chat_message_new:', data);
+        const msg = data.data || data;
+        this.messages.push({
+          msgId: msg.msgId,
+          senderType: msg.senderType,
+          msgType: msg.msgType,
+          content: msg.content,
+          createTime: msg.createTime || msg.time
+        });
+        this.scrollToBottom();
+
+        // 发送已读回执
+        if (msg.msgId) {
+          this.socket.emit('chat.message.ack', { msgId: msg.msgId });
+        }
+      });
+
+      this.socket.on('chat.session.ended', () => {
+        console.log('[CustomerService] chat.session.ended');
+        this.addSystemMessage(this.$lang.csSessionEnded || '会话已结束');
+        this.sessionStatus = 2;
+      });
+
+      // 后端使用下划线格式
+      this.socket.on('chat_offline_notice', (data) => {
+        console.log('[CustomerService] chat_offline_notice:', data);
+        this.addSystemMessage(data.message);
+      });
+
+      // 后端使用下划线格式
+      this.socket.on('chat_pong', () => {
+        // 心跳响应
+      });
+    },
+    startHeartbeat() {
+      if (this.heartbeatTimer) {
+        clearInterval(this.heartbeatTimer);
+      }
+      this.heartbeatTimer = setInterval(() => {
+        if (this.socket && this.socket.connected) {
+          this.socket.emit('chat.ping', {});
+        }
+      }, 25000);
+    },
+    sendMessage() {
+      const content = this.inputMessage.trim();
+      if (!content || !this.sessionId) return;
+
+      const clientMsgId = Date.now();
+      this.socket.emit('chat.message.send', {
+        sessionId: this.sessionId,
+        msgType: 1,
+        content: content,
+        clientMsgId: clientMsgId
+      });
+
+      // 乐观更新 UI
+      this.messages.push({
+        msgId: clientMsgId,
+        senderType: 1, // 用户发送
+        msgType: 1,
+        content: content,
+        createTime: Date.now()
+      });
+
+      this.inputMessage = '';
+      this.scrollToBottom();
+    },
+    addSystemMessage(text) {
+      this.messages.push({
+        msgId: Date.now(),
+        senderType: 0,
+        msgType: 1,
+        content: text,
+        createTime: Date.now()
+      });
+      this.scrollToBottom();
+    },
+    scrollToBottom() {
+      // 先重置为0，再设置大值，确保Vue检测到变化
+      this.scrollTop = 0;
+      this.$nextTick(() => {
+        this.scrollTop = 999999;
+      });
+    },
+    formatTime(timestamp) {
+      if (!timestamp) return '';
+      // 如果是毫秒时间戳
+      const ts = timestamp > 9999999999 ? timestamp : timestamp * 1000;
+      const date = new Date(ts);
+      return date.toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' });
     }
   }
 };
@@ -78,37 +297,222 @@ export default {
   background: #0b1520;
   width: 100%;
   min-height: 100vh;
+
   ::v-deep .u-navbar__content__title {
-    color: #eee;
+    color: #d9ac6b;
     font-weight: 600;
   }
-  .cellBox {
-    position: absolute;
-    top: 30%;
-    left: 50%;
-    transform: translate(-50%, -50%);
-    width: 300px;
-  }
-  .cell {
+
+  /* 聊天容器 */
+  .chat-container {
+    position: fixed;
+    top: 50px;
+    left: 0;
+    right: 0;
+    bottom: 0;
     display: flex;
-    padding: 15px;
+    flex-direction: column;
+    background: #3d2c22;
+  }
+
+  /* 聊天头部 */
+  .chat-header {
+    flex-shrink: 0;
+    display: flex;
+    justify-content: center;
     align-items: center;
-    // background: #151617;
-    color: #deb366;
-    .icon {
-      width: 35px;
-      margin-right: 15px;
+    padding: 10px 15px;
+    background: #1f120e;
+  }
+
+  .chat-status {
+    padding: 4px 16px;
+    background: rgba(255, 255, 255, 0.1);
+    border-radius: 12px;
+    font-size: 12px;
+    color: #999;
+  }
+
+  .chat-status.online {
+    background: rgba(76, 175, 80, 0.3);
+    color: #4caf50;
+  }
+
+  /* 消息区域 */
+  .chat-messages {
+    flex: 1;
+    padding: 15px;
+    background: #3d2c22;
+    overflow: hidden;
+    height: 0; /* 配合flex:1让scroll-view正常工作 */
+  }
+
+  /* 欢迎信息 */
+  .chat-welcome {
+    text-align: center;
+    padding: 60px 20px;
+    display: flex;
+    flex-direction: column;
+    align-items: center;
+    gap: 10px;
+
+    .welcome-icon {
+      font-size: 48px;
     }
-    .lable {
-      // border-bottom: 1px solid;
-      color: #deb366 !important;
-      font-size: 30px !important;
-      line-height: 30px !important;
-      ::v-deep span {
-        border-bottom: 1px solid;
-        padding-bottom: 4px;
-      }
+
+    .welcome-title {
+      font-size: 18px;
+      font-weight: bold;
+      color: #d9ac6b;
     }
+
+    .welcome-tip {
+      font-size: 14px;
+      color: #999;
+    }
+
+    .welcome-tip.warning {
+      color: #ff9800;
+    }
+  }
+
+  /* 消息项 */
+  .chat-message {
+    margin-bottom: 15px;
+    display: flex;
+  }
+
+  .chat-message-own {
+    justify-content: flex-end;
+  }
+
+  .chat-message-system {
+    justify-content: center;
+  }
+
+  /* 系统消息 */
+  .system-msg {
+    background: rgba(0, 0, 0, 0.3);
+    color: #999;
+    font-size: 12px;
+    padding: 5px 15px;
+    border-radius: 12px;
+  }
+
+  /* 消息内容 */
+  .message-content {
+    display: flex;
+    align-items: flex-start;
+    max-width: 80%;
+  }
+
+  .chat-message-own .message-content {
+    flex-direction: row-reverse;
+  }
+
+  /* 头像 */
+  .message-avatar {
+    width: 36px;
+    height: 36px;
+    border-radius: 50%;
+    background: #1f120e;
+    color: #d9ac6b;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    font-size: 12px;
+    font-weight: bold;
+    flex-shrink: 0;
+    margin: 0 10px;
+  }
+
+  .chat-message-own .message-avatar {
+    background: linear-gradient(135deg, #d9ac6b 0%, #a67c3d 100%);
+    color: #1f120e;
+  }
+
+  /* 消息气泡 */
+  .message-bubble {
+    background: #2a1f18;
+    border-radius: 8px;
+    padding: 10px 12px;
+  }
+
+  .chat-message-own .message-bubble {
+    background: linear-gradient(135deg, #d9ac6b 0%, #a67c3d 100%);
+  }
+
+  .message-text {
+    color: #e0e0e0;
+    font-size: 14px;
+    line-height: 1.5;
+    word-break: break-word;
+  }
+
+  .chat-message-own .message-text {
+    color: #1f120e;
+  }
+
+  .message-time {
+    font-size: 11px;
+    color: #777;
+    margin-top: 5px;
+    display: block;
+    text-align: right;
+  }
+
+  .chat-message-own .message-time {
+    color: rgba(31, 18, 14, 0.6);
+  }
+
+  /* 输入区域 */
+  .chat-input-area {
+    flex-shrink: 0;
+    border-top: 1px solid #2a1f18;
+    padding: 12px;
+    background: #1f120e;
+    padding-bottom: calc(12px + env(safe-area-inset-bottom));
+  }
+
+  .chat-input {
+    width: 100%;
+    min-height: 60px;
+    max-height: 100px;
+    background: #3d2c22;
+    border: 1px solid #553e31;
+    border-radius: 6px;
+    padding: 10px;
+    font-size: 14px;
+    color: #e0e0e0;
+    box-sizing: border-box;
+  }
+
+  .chat-input[disabled] {
+    opacity: 0.5;
+  }
+
+  .chat-actions {
+    display: flex;
+    justify-content: flex-end;
+    margin-top: 10px;
+  }
+
+  .chat-btn-send {
+    padding: 10px 30px;
+    border: none;
+    border-radius: 20px;
+    font-size: 14px;
+    font-weight: bold;
+    background: linear-gradient(180deg, #f7ee99 0%, #78681c 50%, #c0b141 100%);
+    color: #1f120e;
+  }
+
+  .chat-btn-send:active {
+    opacity: 0.8;
+  }
+
+  .chat-btn-send[disabled] {
+    opacity: 0.5;
   }
 }
 </style>