feat: 牛牛单独限红 - 新增limit_low_nn/limit_high_nn字段，代理端添加/编辑代理和会员支持牛牛限红设置，语言包三语支持

application/admin/controller/ChatQuickReply.php

@@ -0,0 +1,229 @@
+<?php
+
+namespace app\admin\controller;
+
+use think\Db;
+use think\Request;
+
+/**
+ * 快捷回复管理控制器
+ * Class ChatQuickReply
+ * @package app\admin\controller
+ */
+class ChatQuickReply extends Common
+{
+    /**
+     * 快捷回复列表
+     */
+    public function index()
+    {
+        $get = Request::instance()->get();
+        $this->assign('get', $get);
+
+        $category = Request::instance()->get('category');
+        $status = Request::instance()->get('status');
+
+        $where = [];
+        if ($category) {
+            $where['category'] = $category;
+        }
+        if ($status !== null && $status !== '') {
+            $where['status'] = (int)$status;
+        }
+
+        $list = Db::name('chat_quick_reply')
+            ->where($where)
+            ->order('sort asc, id desc')
+            ->paginate(15, false, ['query' => $get]);
+
+        // 获取分类列表
+        $categories = Db::name('chat_quick_reply')
+            ->whereNotNull('category')
+            ->where('category', '<>', '')
+            ->group('category')
+            ->column('category');
+
+        $this->assign('list', $list);
+        $this->assign('categories', $categories);
+
+        return $this->fetch();
+    }
+
+    /**
+     * 添加快捷回复
+     */
+    public function add()
+    {
+        if (Request::instance()->isPost()) {
+            $data = Request::instance()->post();
+
+            // 验证
+            if (empty($data['title'])) {
+                $this->error('标题不能为空');
+            }
+            if (empty($data['content'])) {
+                $this->error('内容不能为空');
+            }
+
+            $insertData = [
+                'category' => $data['category'] ?? null,
+                'title' => $data['title'],
+                'content' => $data['content'],
+                'sort' => (int)($data['sort'] ?? 0),
+                'status' => (int)($data['status'] ?? 1),
+                'create_time' => time(),
+                'update_time' => time(),
+            ];
+
+            $result = Db::name('chat_quick_reply')->insert($insertData);
+
+            if ($result) {
+                insertAdminLog('添加快捷回复', '标题: ' . $data['title']);
+                $this->success('添加成功', '/chat_quick_reply/index');
+            } else {
+                $this->error('添加失败');
+            }
+        }
+
+        // 获取分类列表
+        $categories = Db::name('chat_quick_reply')
+            ->whereNotNull('category')
+            ->where('category', '<>', '')
+            ->group('category')
+            ->column('category');
+
+        $this->assign('categories', $categories);
+        $this->assign('info', []);
+
+        return $this->fetch();
+    }
+
+    /**
+     * 编辑快捷回复
+     */
+    public function edit()
+    {
+        $id = Request::instance()->param('id');
+
+        if (Request::instance()->isPost()) {
+            $data = Request::instance()->post();
+
+            // 验证
+            if (empty($data['title'])) {
+                $this->error('标题不能为空');
+            }
+            if (empty($data['content'])) {
+                $this->error('内容不能为空');
+            }
+
+            $updateData = [
+                'category' => $data['category'] ?? null,
+                'title' => $data['title'],
+                'content' => $data['content'],
+                'sort' => (int)($data['sort'] ?? 0),
+                'status' => (int)($data['status'] ?? 1),
+                'update_time' => time(),
+            ];
+
+            $result = Db::name('chat_quick_reply')->where('id', $id)->update($updateData);
+
+            if ($result !== false) {
+                insertAdminLog('编辑快捷回复', 'ID: ' . $id);
+                $this->success('修改成功', '/chat_quick_reply/index');
+            } else {
+                $this->error('修改失败');
+            }
+        }
+
+        $info = Db::name('chat_quick_reply')->where('id', $id)->find();
+        if (!$info) {
+            $this->error('记录不存在');
+        }
+
+        // 获取分类列表
+        $categories = Db::name('chat_quick_reply')
+            ->whereNotNull('category')
+            ->where('category', '<>', '')
+            ->group('category')
+            ->column('category');
+
+        $this->assign('info', $info);
+        $this->assign('categories', $categories);
+
+        return $this->fetch('add');
+    }
+
+    /**
+     * 删除快捷回复
+     */
+    public function del()
+    {
+        $id = Request::instance()->param('id');
+
+        if (!$id) {
+            $this->error('参数错误');
+        }
+
+        $info = Db::name('chat_quick_reply')->where('id', $id)->find();
+        if (!$info) {
+            $this->error('记录不存在');
+        }
+
+        $result = Db::name('chat_quick_reply')->where('id', $id)->delete();
+
+        if ($result) {
+            insertAdminLog('删除快捷回复', 'ID: ' . $id . ', 标题: ' . $info['title']);
+            $this->success('删除成功');
+        } else {
+            $this->error('删除失败');
+        }
+    }
+
+    /**
+     * 修改状态
+     */
+    public function status()
+    {
+        $id = Request::instance()->post('id');
+        $status = Request::instance()->post('status');
+
+        if (!$id) {
+            return json(['code' => 1, 'msg' => '参数错误']);
+        }
+
+        $result = Db::name('chat_quick_reply')->where('id', $id)->update([
+            'status' => (int)$status,
+            'update_time' => time(),
+        ]);
+
+        if ($result !== false) {
+            return json(['code' => 0, 'msg' => '操作成功']);
+        } else {
+            return json(['code' => 1, 'msg' => '操作失败']);
+        }
+    }
+
+    /**
+     * 修改排序
+     */
+    public function sort()
+    {
+        $id = Request::instance()->post('id');
+        $sort = Request::instance()->post('sort');
+
+        if (!$id) {
+            return json(['code' => 1, 'msg' => '参数错误']);
+        }
+
+        $result = Db::name('chat_quick_reply')->where('id', $id)->update([
+            'sort' => (int)$sort,
+            'update_time' => time(),
+        ]);
+
+        if ($result !== false) {
+            return json(['code' => 0, 'msg' => '操作成功']);
+        } else {
+            return json(['code' => 1, 'msg' => '操作失败']);
+        }
+    }
+}

application/admin/controller/Common.php

@@ -29,6 +29,8 @@ class Common extends Controller{
 			'Info',
 			'Log',
 			'Login',
+			'Chat',
+			'ChatQuickReply',
 		);
 		if($user_info['role'] == 1){
 			if(!in_array($curContrller, $jiankongController)){
@@ -40,6 +42,8 @@ class Common extends Controller{
 			'Index',
 			'Agent',
 			'Login',
+			'Chat',
+			'ChatQuickReply',
 		);
 		if($user_info['role'] == 2){
 			if(!in_array($curContrller, $dlController)){

application/admin/controller/Login.php

@@ -59,7 +59,15 @@ class Login extends Controller{
             }
             $last_login_info = Db::name('admin')->where(array('id' => $admin_info['id']))->field(['last_login_time','last_login_ip'])->find();
             Session::set('last_login_info',$last_login_info);
-            Db::name('admin')->where(array('id' => $admin_info['id']))->update(array('last_login_time' => time(), 'last_login_ip' => getIP()));
+
+            // 生成login_token用于WebSocket连接验证
+            $login_token = md5($admin_info['id'] . time() . uniqid());
+            Db::name('admin')->where(array('id' => $admin_info['id']))->update(array(
+                'last_login_time' => time(),
+                'last_login_ip' => getIP(),
+                'login_token' => $login_token
+            ));
+
             $user_info = Db::name('admin')->where('id',$admin_info['id'])->find();
             Session::set('user_info',$user_info);
             insertAdminLog('登录');

application/admin/controller/Report.php

@@ -36,17 +36,17 @@ class Report extends Common{
         }
         $agent_list = Db::name('user')->where($where)->select();
 
-        // 时间条件
+        // 时间条件（默认：今天07:00:00 ~ 明天06:59:59）
         if($startDate){
             $startTime = strtotime($startDate);
         }else{
-             $startTime = strtotime(date('Y-m-d'));
+             $startTime = strtotime(date('Y-m-d') . ' 07:00:00');
              $get['startDate'] = date('Y-m-d H:i:s',$startTime);
         }
         if($endDate){
             $endTime = strtotime($endDate);
         }else{
-            $endTime = time();
+            $endTime = strtotime(date('Y-m-d', strtotime('+1 day')) . ' 06:59:59');
             $get['endDate'] = date('Y-m-d H:i:s',$endTime);
         }
         $this->assign('get',$get);

application/admin/view/agent/profit.html

@@ -95,16 +95,30 @@
     layui.use('laydate', function () {
         var laydate = layui.laydate;
 
+        // 计算默认时间：今天07:00:00 ~ 明天06:59:59
+        var now = new Date();
+        var y = now.getFullYear();
+        var m = ('0' + (now.getMonth() + 1)).slice(-2);
+        var d = ('0' + now.getDate()).slice(-2);
+        var tomorrow = new Date(now.getTime() + 86400000);
+        var ty = tomorrow.getFullYear();
+        var tm = ('0' + (tomorrow.getMonth() + 1)).slice(-2);
+        var td = ('0' + tomorrow.getDate()).slice(-2);
+        var defaultStart = y + '-' + m + '-' + d + ' 07:00:00';
+        var defaultEnd = ty + '-' + tm + '-' + td + ' 06:59:59';
+
         // 开始时间
         laydate.render({
             elem: '#start',
-            type: 'datetime'
+            type: 'datetime',
+            value: defaultStart
         });
 
         // 结束时间
         laydate.render({
             elem: '#end',
-            type: 'datetime'
+            type: 'datetime',
+            value: defaultEnd
         });
     });  
     function get_profit(){

application/admin/view/chat/detail.html

@@ -0,0 +1,89 @@
+{include file="public/header" /}
+<body>
+<div class="x-body">
+    <div class="layui-card">
+        <div class="layui-card-header">会话信息</div>
+        <div class="layui-card-body">
+            <table class="layui-table" lay-skin="nob">
+                <tr>
+                    <td width="120"><strong>会话ID:</strong></td>
+                    <td>{$session.id}</td>
+                    <td width="120"><strong>用户名:</strong></td>
+                    <td>{$session.username}</td>
+                </tr>
+                <tr>
+                    <td><strong>用户余额:</strong></td>
+                    <td>{$session.money}</td>
+                    <td><strong>客服:</strong></td>
+                    <td>{$session.admin_username|default='未分配'}</td>
+                </tr>
+                <tr>
+                    <td><strong>来源:</strong></td>
+                    <td>
+                        {switch name="session.source"}
+                        {case value="1"}PC{/case}
+                        {case value="2"}Game{/case}
+                        {case value="3"}Portal{/case}
+                        {/switch}
+                    </td>
+                    <td><strong>状态:</strong></td>
+                    <td>
+                        {switch name="session.status"}
+                        {case value="0"}待分配{/case}
+                        {case value="1"}进行中{/case}
+                        {case value="2"}已结束{/case}
+                        {/switch}
+                    </td>
+                </tr>
+                <tr>
+                    <td><strong>开始时间:</strong></td>
+                    <td>{$session.create_time|date='Y-m-d H:i:s',###}</td>
+                    <td><strong>结束时间:</strong></td>
+                    <td>{if condition="$session.end_time"}{$session.end_time|date='Y-m-d H:i:s',###}{else/}-{/if}</td>
+                </tr>
+                {if condition="$session.rating"}
+                <tr>
+                    <td><strong>评分:</strong></td>
+                    <td colspan="3">
+                        <span style="color: #FFB800;">{$session.rating}星</span>
+                        {if condition="$session.rating_content"}
+                        <br><span style="color: #666;">{$session.rating_content}</span>
+                        {/if}
+                    </td>
+                </tr>
+                {/if}
+            </table>
+        </div>
+    </div>
+
+    <div class="layui-card" style="margin-top: 20px;">
+        <div class="layui-card-header">聊天记录</div>
+        <div class="layui-card-body" style="height: 400px; overflow-y: auto; background: #f8f8f8;">
+            {volist name="messages" id="msg"}
+            <div style="margin-bottom: 15px; {eq name='msg.sender_type' value='2'}text-align: right;{/eq}">
+                <div style="display: inline-block; max-width: 60%; text-align: left;">
+                    <div style="font-size: 12px; color: #999; margin-bottom: 3px;">
+                        {eq name="msg.sender_type" value="1"}
+                        用户
+                        {else/}
+                        客服
+                        {/eq}
+                        · {$msg.create_time|date='Y-m-d H:i:s',###}
+                    </div>
+                    <div style="padding: 10px; background: {eq name='msg.sender_type' value='1'}#fff{else/}#1E9FFF{/eq};
+                                color: {eq name='msg.sender_type' value='1'}#333{else/}#fff{/eq};
+                                border-radius: 5px; word-break: break-all;">
+                        {eq name="msg.msg_type" value="2"}
+                        <img src="{$msg.content}" style="max-width: 300px;">
+                        {else/}
+                        {$msg.content}
+                        {/eq}
+                    </div>
+                </div>
+            </div>
+            {/volist}
+        </div>
+    </div>
+</div>
+</body>
+</html>

application/admin/view/chat/record.html

@@ -0,0 +1,117 @@
+{include file="public/header" /}
+<body>
+<div class="x-nav">
+    <span class="layui-breadcrumb">
+        <a href="">首页</a>
+        <a><cite>聊天记录查询</cite></a>
+    </span>
+    <a class="layui-btn layui-btn-small" style="line-height:1.6em;margin-top:3px;float:right" href="javascript:location.replace(location.href);" title="刷新">
+        <i class="layui-icon" style="line-height:30px">ဂ</i></a>
+</div>
+<div class="x-body">
+    <div class="layui-row">
+        <form class="layui-form layui-col-md12 x-so" method="get">
+            <div class="layui-input-inline">
+                <input type="text" name="username" value="{$get.username|default=''}"
+                       placeholder="用户名" class="layui-input">
+            </div>
+            <div class="layui-input-inline">
+                <select name="admin_id">
+                    <option value="">全部客服</option>
+                    {volist name="admins" id="admin"}
+                    <option value="{$admin.id}" {if condition="isset($get['admin_id']) && $get['admin_id'] == $admin['id']"}selected{/if}>
+                        {$admin.nickname|default=$admin.username}
+                    </option>
+                    {/volist}
+                </select>
+            </div>
+            <div class="layui-input-inline">
+                <input type="text" name="startDate" id="startDate" value="{$get.startDate|default=''}"
+                       placeholder="开始日期" class="layui-input">
+            </div>
+            <div class="layui-input-inline">
+                <input type="text" name="endDate" id="endDate" value="{$get.endDate|default=''}"
+                       placeholder="结束日期" class="layui-input">
+            </div>
+            <button class="layui-btn" type="submit"><i class="layui-icon">&#xe615;</i></button>
+            <button class="layui-btn layui-btn-warm" type="submit" name="export" value="1">
+                <i class="layui-icon">&#xe67d;</i>导出
+            </button>
+        </form>
+    </div>
+    <table class="layui-table">
+        <thead>
+        <tr>
+            <th>会话ID</th>
+            <th>用户名</th>
+            <th>客服</th>
+            <th>来源</th>
+            <th>状态</th>
+            <th>评分</th>
+            <th>开始时间</th>
+            <th>结束时间</th>
+            <th>操作</th>
+        </tr>
+        </thead>
+        <tbody>
+        {volist name="list" id="vo"}
+        <tr>
+            <td>{$vo.id}</td>
+            <td>{$vo.username}</td>
+            <td>{$vo.admin_username|default='未分配'}</td>
+            <td>
+                {switch name="vo.source"}
+                {case value="1"}PC{/case}
+                {case value="2"}Game{/case}
+                {case value="3"}Portal{/case}
+                {/switch}
+            </td>
+            <td>
+                {switch name="vo.status"}
+                {case value="0"}<span class="layui-badge layui-bg-gray">待分配</span>{/case}
+                {case value="1"}<span class="layui-badge layui-bg-blue">进行中</span>{/case}
+                {case value="2"}<span class="layui-badge">已结束</span>{/case}
+                {/switch}
+            </td>
+            <td>
+                {if condition="$vo.rating"}
+                <span style="color: #FFB800;">{$vo.rating}星</span>
+                {else/}
+                -
+                {/if}
+            </td>
+            <td>{$vo.create_time|date='Y-m-d H:i:s',###}</td>
+            <td>{if condition="$vo.end_time"}{$vo.end_time|date='Y-m-d H:i:s',###}{else/}-{/if}</td>
+            <td class="td-manage">
+                <a title="查看详情" onclick="x_admin_show('会话详情','/chat/detail?session_id={$vo.id}',900,600)" href="javascript:;">
+                    <i class="layui-icon">&#xe63c;</i>
+                </a>
+            </td>
+        </tr>
+        {/volist}
+        </tbody>
+    </table>
+    <div class="page">
+        {$list->render()}
+    </div>
+</div>
+<script>
+layui.use(['laydate', 'form'], function(){
+    var laydate = layui.laydate;
+    var form = layui.form;
+
+    laydate.render({
+        elem: '#startDate',
+        type: 'date'
+    });
+
+    laydate.render({
+        elem: '#endDate',
+        type: 'date'
+    });
+
+    form.render();
+});
+</script>
+</body>
+</html>

application/admin/view/chat_quick_reply/add.html

@@ -0,0 +1,70 @@
+{include file="public/header" /}
+<body>
+<div class="x-body">
+    <form class="layui-form" method="post">
+        <div class="layui-form-item">
+            <label class="layui-form-label">分类</label>
+            <div class="layui-input-block">
+                <input type="text" name="category" value="{$info.category|default=''}"
+                       placeholder="可选，如：常见问题、充值相关等" class="layui-input">
+            </div>
+        </div>
+        <div class="layui-form-item">
+            <label class="layui-form-label"><span class="x-red">*</span>标题</label>
+            <div class="layui-input-block">
+                <input type="text" name="title" required lay-verify="required"
+                       value="{$info.title|default=''}" placeholder="请输入标题" class="layui-input">
+            </div>
+        </div>
+        <div class="layui-form-item layui-form-text">
+            <label class="layui-form-label"><span class="x-red">*</span>内容</label>
+            <div class="layui-input-block">
+                <textarea name="content" required lay-verify="required"
+                          placeholder="请输入回复内容" class="layui-textarea">{$info.content|default=''}</textarea>
+            </div>
+        </div>
+        <div class="layui-form-item">
+            <label class="layui-form-label">排序</label>
+            <div class="layui-input-block">
+                <input type="number" name="sort" value="{$info.sort|default='0'}"
+                       placeholder="数字越小越靠前" class="layui-input">
+            </div>
+        </div>
+        <div class="layui-form-item">
+            <label class="layui-form-label">状态</label>
+            <div class="layui-input-block">
+                <input type="radio" name="status" value="1" title="启用"
+                       {if condition="!isset($info['status']) || $info['status'] == 1"}checked{/if}>
+                <input type="radio" name="status" value="0" title="禁用"
+                       {if condition="isset($info['status']) && $info['status'] == 0"}checked{/if}>
+            </div>
+        </div>
+        <div class="layui-form-item">
+            <label class="layui-form-label"></label>
+            <button class="layui-btn" lay-submit lay-filter="add">提交</button>
+        </div>
+    </form>
+</div>
+<script>
+layui.use(['form', 'layer'], function(){
+    var form = layui.form;
+    var layer = layui.layer;
+
+    form.on('submit(add)', function(data){
+        $.post('', data.field, function(res){
+            if(res.code == 0 || res.code == 1){
+                layer.alert(res.msg || '操作成功', {icon: 1}, function(){
+                    var index = parent.layer.getFrameIndex(window.name);
+                    parent.layer.close(index);
+                    parent.location.reload();
+                });
+            } else {
+                layer.alert(res.msg, {icon: 2});
+            }
+        });
+        return false;
+    });
+});
+</script>
+</body>
+</html>

application/admin/view/chat_quick_reply/index.html

@@ -0,0 +1,134 @@
+{include file="public/header" /}
+<body>
+<div class="x-nav">
+    <span class="layui-breadcrumb">
+        <a href="">首页</a>
+        <a><cite>快捷回复管理</cite></a>
+    </span>
+    <a class="layui-btn layui-btn-small" style="line-height:1.6em;margin-top:3px;float:right" href="javascript:location.replace(location.href);" title="刷新">
+        <i class="layui-icon" style="line-height:30px">ဂ</i></a>
+</div>
+<div class="x-body">
+    <div class="layui-row">
+        <form class="layui-form layui-col-md12 x-so" method="get">
+            <div class="layui-input-inline">
+                <select name="category">
+                    <option value="">全部分类</option>
+                    {volist name="categories" id="cat"}
+                    <option value="{$cat}" {if condition="isset($get['category']) && $get['category'] == $cat"}selected{/if}>{$cat}</option>
+                    {/volist}
+                </select>
+            </div>
+            <div class="layui-input-inline">
+                <select name="status">
+                    <option value="">全部状态</option>
+                    <option value="1" {if condition="isset($get['status']) && $get['status'] == '1'"}selected{/if}>启用</option>
+                    <option value="0" {if condition="isset($get['status']) && $get['status'] == '0'"}selected{/if}>禁用</option>
+                </select>
+            </div>
+            <button class="layui-btn" type="submit"><i class="layui-icon">&#xe615;</i></button>
+        </form>
+    </div>
+    <xblock>
+        <button class="layui-btn" onclick="x_admin_show('添加快捷回复','/chat_quick_reply/add',600,400)">
+            <i class="layui-icon"></i>添加
+        </button>
+    </xblock>
+    <table class="layui-table">
+        <thead>
+        <tr>
+            <th>ID</th>
+            <th>分类</th>
+            <th>标题</th>
+            <th>内容</th>
+            <th>排序</th>
+            <th>状态</th>
+            <th>创建时间</th>
+            <th>操作</th>
+        </tr>
+        </thead>
+        <tbody>
+        {volist name="list" id="vo"}
+        <tr>
+            <td>{$vo.id}</td>
+            <td>{$vo.category|default='无'}</td>
+            <td>{$vo.title}</td>
+            <td style="max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;" title="{$vo.content}">{$vo.content}</td>
+            <td>
+                <input type="text" class="layui-input" value="{$vo.sort}"
+                       onchange="updateSort({$vo.id}, this.value)"
+                       style="width: 60px; display: inline-block;">
+            </td>
+            <td>
+                <input type="checkbox" name="status" lay-skin="switch" lay-text="启用|禁用"
+                       {eq name="vo.status" value="1"}checked{/eq}
+                       onchange="updateStatus({$vo.id}, this.checked ? 1 : 0)">
+            </td>
+            <td>{$vo.create_time|date='Y-m-d H:i:s',###}</td>
+            <td class="td-manage">
+                <a title="编辑" onclick="x_admin_show('编辑','/chat_quick_reply/edit?id={$vo.id}',600,400)" href="javascript:;">
+                    <i class="layui-icon">&#xe642;</i>
+                </a>
+                <a title="删除" onclick="member_del(this,'{$vo.id}')" href="javascript:;">
+                    <i class="layui-icon">&#xe640;</i>
+                </a>
+            </td>
+        </tr>
+        {/volist}
+        </tbody>
+    </table>
+    <div class="page">
+        {$list->render()}
+    </div>
+</div>
+<script>
+layui.use(['form', 'layer'], function(){
+    var form = layui.form;
+    var layer = layui.layer;
+
+    form.render();
+});
+
+// 删除
+function member_del(obj, id){
+    layer.confirm('确认要删除吗？', function(index){
+        $.ajax({
+            url: '/chat_quick_reply/del',
+            type: 'POST',
+            data: {id: id},
+            success: function(res){
+                if(res.code == 0){
+                    $(obj).parents("tr").remove();
+                    layer.msg('删除成功', {icon: 1, time: 1000});
+                } else {
+                    layer.msg(res.msg, {icon: 2, time: 1000});
+                }
+            }
+        });
+    });
+}
+
+// 更新状态
+function updateStatus(id, status){
+    $.post('/chat_quick_reply/status', {id: id, status: status}, function(res){
+        if(res.code == 0){
+            layer.msg('操作成功', {icon: 1, time: 1000});
+        } else {
+            layer.msg(res.msg, {icon: 2, time: 1000});
+        }
+    });
+}
+
+// 更新排序
+function updateSort(id, sort){
+    $.post('/chat_quick_reply/sort', {id: id, sort: sort}, function(res){
+        if(res.code == 0){
+            layer.msg('操作成功', {icon: 1, time: 1000});
+        } else {
+            layer.msg(res.msg, {icon: 2, time: 1000});
+        }
+    });
+}
+</script>
+</body>
+</html>

application/admin/view/index/index.html

@@ -122,6 +122,17 @@
                         <li><a _href="/Tip/optimum"><i class="iconfont">&#59130;</i><cite>今日最佳记录</cite></a></li>
                     </ul>
                 </li>
+                <li>
+                    <a href="javascript:;">
+                        <cite class="main-nav">客服管理</cite>
+                        <i class="iconfont nav_right">&#xe697;</i>
+                    </a>
+                    <ul class="sub-menu">
+                        <li><a _href="/chat/index"><i class="iconfont">&#xe63a;</i><cite>客服工作台</cite></a></li>
+                        <li><a _href="/chat/record"><i class="iconfont">&#xe756;</i><cite>聊天记录查询</cite></a></li>
+                        <li><a _href="/chat_quick_reply/index"><i class="iconfont">&#xe705;</i><cite>快捷回复管理</cite></a></li>
+                    </ul>
+                </li>
             </div>
             <div id="configure_list" style="display: none;">
                 <li class="open">

application/agent/controller/Agent.php

@@ -253,6 +253,8 @@ class Agent Extends Common{
             $limit_high_tie = round(Request::instance()->post('limit_high_tie'),2);
             $limit_low_pair = round(Request::instance()->post('limit_low_pair'),2);
             $limit_high_pair = round(Request::instance()->post('limit_high_pair'),2);
+            $limit_low_nn = round(Request::instance()->post('limit_low_nn'),2);
+            $limit_high_nn = round(Request::instance()->post('limit_high_nn'),2);
             $agent_ximalv = round(Request::instance()->post('agent_ximalv'),2);
             $agent_ximalv_dt = round(Request::instance()->post('agent_ximalv_dt'),2);
             $agent_ximalv_nn = round(Request::instance()->post('agent_ximalv_nn'),2);
@@ -327,6 +329,15 @@ class Agent Extends Common{
             if($limit_low_pair > $limit_high_pair && $limit_low_pair > 0 && $limit_high_pair > 0){
                 die(json_encode(['code'=>0,'msg'=>$lang['min_pair_limit_bigger_than_max_tie_limit']]));
             }
+            if($limit_low_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_0']]));
+            }
+            if($limit_high_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['max_nn_limit_0']]));
+            }
+            if($limit_low_nn > $limit_high_nn && $limit_low_nn > 0 && $limit_high_nn > 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_bigger_than_max']]));
+            }
             if($limit_low < $agentParent['limit_low'] || $limit_low > $agentParent['limit_high'] || $limit_high < $agentParent['limit_low'] || $limit_high > $agentParent['limit_high']){
                 die(json_encode(['code'=>0,'msg'=>$lang['limit_cannot_bigger'].' '.$agentParent['limit_low'].'-'.$agentParent['limit_high']]));
             }
@@ -336,6 +347,11 @@ class Agent Extends Common{
             if($limit_low_pair < $agentParent['limit_low_pair'] || $limit_low_pair > $agentParent['limit_high_pair'] || $limit_high_pair < $agentParent['limit_low_pair'] || $limit_high_pair > $agentParent['limit_high_pair']){
                 die(json_encode(['code'=>0,'msg'=>$lang['pair_limit_cannot_bigger'].' '.$agentParent['limit_low_pair'].'-'.$agentParent['limit_high_pair']]));
             }
+            if($limit_low_nn > 0 && $limit_high_nn > 0 && $agentParent['limit_low_nn'] > 0 && $agentParent['limit_high_nn'] > 0){
+                if($limit_low_nn < $agentParent['limit_low_nn'] || $limit_low_nn > $agentParent['limit_high_nn'] || $limit_high_nn < $agentParent['limit_low_nn'] || $limit_high_nn > $agentParent['limit_high_nn']){
+                    die(json_encode(['code'=>0,'msg'=>$lang['nn_limit_cannot_bigger'].' '.$agentParent['limit_low_nn'].'-'.$agentParent['limit_high_nn']]));
+                }
+            }
             if($agent_ximalv < 0){
                 die(json_encode(['code'=>0,'msg'=>$lang['baccarat_limit_0']]));
             }
@@ -395,6 +411,8 @@ class Agent Extends Common{
             $user_data['limit_high_tie'] = $limit_high_tie;
             $user_data['limit_low_pair'] = $limit_low_pair;
             $user_data['limit_high_pair'] = $limit_high_pair;
+            $user_data['limit_low_nn'] = $limit_low_nn;
+            $user_data['limit_high_nn'] = $limit_high_nn;
             $user_data['bet_type'] = $bet_type;
             $user_data['reg_time'] = time();
             $ip = '0.0.0.0';
@@ -533,6 +551,8 @@ class Agent Extends Common{
             $limit_high_tie = round(Request::instance()->post('limit_high_tie'),2);
             $limit_low_pair = round(Request::instance()->post('limit_low_pair'),2);
             $limit_high_pair = round(Request::instance()->post('limit_high_pair'),2);
+            $limit_low_nn = round(Request::instance()->post('limit_low_nn'),2);
+            $limit_high_nn = round(Request::instance()->post('limit_high_nn'),2);
             $agent_ximalv = round(Request::instance()->post('agent_ximalv'),2);
             $agent_ximalv_dt = round(Request::instance()->post('agent_ximalv_dt'),2);
             $agent_ximalv_nn = round(Request::instance()->post('agent_ximalv_nn'),2);
@@ -594,6 +614,20 @@ class Agent Extends Common{
             if($limit_low_pair < $agentParent['limit_low_pair'] || $limit_low_pair > $agentParent['limit_high_pair'] || $limit_high_pair < $agentParent['limit_low_pair'] || $limit_high_pair > $agentParent['limit_high_pair']){
                 die(json_encode(['code'=>0,'msg'=>$lang['pair_limit_cannot_bigger'].' '.$agentParent['limit_low_pair'].'-'.$agentParent['limit_high_pair'].'范围']));
             }
+            if($limit_low_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_0']]));
+            }
+            if($limit_high_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['max_nn_limit_0']]));
+            }
+            if($limit_low_nn > $limit_high_nn && $limit_low_nn > 0 && $limit_high_nn > 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_bigger_than_max']]));
+            }
+            if($limit_low_nn > 0 && $limit_high_nn > 0 && $agentParent['limit_low_nn'] > 0 && $agentParent['limit_high_nn'] > 0){
+                if($limit_low_nn < $agentParent['limit_low_nn'] || $limit_low_nn > $agentParent['limit_high_nn'] || $limit_high_nn < $agentParent['limit_low_nn'] || $limit_high_nn > $agentParent['limit_high_nn']){
+                    die(json_encode(['code'=>0,'msg'=>$lang['nn_limit_cannot_bigger'].' '.$agentParent['limit_low_nn'].'-'.$agentParent['limit_high_nn']]));
+                }
+            }
             if($agent_ximalv > $agentParent['agent_ximalv']){
                 die(json_encode(['code'=>0,'msg'=>$lang['baccarat_cannot_bigger_agent'].' '.$agentParent['agent_ximalv'].'!']));
             }
@@ -662,6 +696,8 @@ class Agent Extends Common{
             $user_data['limit_high_tie'] = $limit_high_tie;
             $user_data['limit_low_pair'] = $limit_low_pair;
             $user_data['limit_high_pair'] = $limit_high_pair;
+            $user_data['limit_low_nn'] = $limit_low_nn;
+            $user_data['limit_high_nn'] = $limit_high_nn;
             $user_data['agent_ximalv'] = $agent_ximalv;
             $user_data['agent_ximalv_dt'] = $agent_ximalv_dt;
             $user_data['agent_ximalv_nn'] = $agent_ximalv_nn;

application/agent/controller/Player.php

@@ -281,6 +281,8 @@ class Player Extends Common{
             $limit_high_tie = round(Request::instance()->post('limit_high_tie'),2);
             $limit_low_pair = round(Request::instance()->post('limit_low_pair'),2);
             $limit_high_pair = round(Request::instance()->post('limit_high_pair'),2);
+            $limit_low_nn = round(Request::instance()->post('limit_low_nn'),2);
+            $limit_high_nn = round(Request::instance()->post('limit_high_nn'),2);
             $win_limit = round(Request::instance()->post('win_limit'),2);
             $agent_commission = round(Request::instance()->post('agent_commission'),2);
             $agent_commission_dt = round(Request::instance()->post('agent_commission_dt'),2);
@@ -385,6 +387,20 @@ class Player Extends Common{
             if($limit_low_pair < $agentParent['limit_low_pair'] || $limit_low_pair > $agentParent['limit_high_pair'] || $limit_high_pair < $agentParent['limit_low_pair'] || $limit_high_pair > $agentParent['limit_high_pair']){
                 die(json_encode(['code'=>0,'msg'=>$lang['pair_limit_cannot_bigger'].' '.$agentParent['limit_low_pair'].'-'.$agentParent['limit_high_pair']]));
             }
+            if($limit_low_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_0']]));
+            }
+            if($limit_high_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['max_nn_limit_0']]));
+            }
+            if($limit_low_nn > $limit_high_nn && $limit_low_nn > 0 && $limit_high_nn > 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_bigger_than_max']]));
+            }
+            if($limit_low_nn > 0 && $limit_high_nn > 0 && $agentParent['limit_low_nn'] > 0 && $agentParent['limit_high_nn'] > 0){
+                if($limit_low_nn < $agentParent['limit_low_nn'] || $limit_low_nn > $agentParent['limit_high_nn'] || $limit_high_nn < $agentParent['limit_low_nn'] || $limit_high_nn > $agentParent['limit_high_nn']){
+                    die(json_encode(['code'=>0,'msg'=>$lang['nn_limit_cannot_bigger'].' '.$agentParent['limit_low_nn'].'-'.$agentParent['limit_high_nn']]));
+                }
+            }
             if($agent_ximalv > $agentParent['agent_ximalv']){
                 die(json_encode(['code'=>0,'msg'=>$lang['baccarat_cannot_bigger_agent'].$agentParent['agent_ximalv'].'!']));
             }
@@ -427,6 +443,8 @@ class Player Extends Common{
             $user_data['limit_high_tie'] = $limit_high_tie;
             $user_data['limit_low_pair'] = $limit_low_pair;
             $user_data['limit_high_pair'] = $limit_high_pair;
+            $user_data['limit_low_nn'] = $limit_low_nn;
+            $user_data['limit_high_nn'] = $limit_high_nn;
             $user_data['price_banker'] = $agentParent['price_banker'];
             $user_data['price_player'] = $agentParent['price_player'];
             $user_data['price_tie_baccarat'] = $agentParent['price_tie_baccarat'];
@@ -605,6 +623,8 @@ class Player Extends Common{
             $limit_high_tie = round(Request::instance()->post('limit_high_tie'),2);
             $limit_low_pair = round(Request::instance()->post('limit_low_pair'),2);
             $limit_high_pair = round(Request::instance()->post('limit_high_pair'),2);
+            $limit_low_nn = round(Request::instance()->post('limit_low_nn'),2);
+            $limit_high_nn = round(Request::instance()->post('limit_high_nn'),2);
             $agent_ximalv = round(Request::instance()->post('agent_ximalv'),2);
             $agent_ximalv_dt = round(Request::instance()->post('agent_ximalv_dt'),2);
 			$agent_ximalv_nn = round(Request::instance()->post('agent_ximalv_nn'),2);
@@ -681,7 +701,21 @@ class Player Extends Common{
             if($limit_low_pair < $agentParent['limit_low_pair'] || $limit_low_pair > $agentParent['limit_high_pair'] || $limit_high_pair < $agentParent['limit_low_pair'] || $limit_high_pair > $agentParent['limit_high_pair']){
                 die(json_encode(['code'=>0,'msg'=>$lang['pair_limit_cannot_bigger'].' '.$agentParent['limit_low_pair'].'-'.$agentParent['limit_high_pair']]));
             }
-            
+            if($limit_low_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_0']]));
+            }
+            if($limit_high_nn < 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['max_nn_limit_0']]));
+            }
+            if($limit_low_nn > $limit_high_nn && $limit_low_nn > 0 && $limit_high_nn > 0){
+                die(json_encode(['code'=>0,'msg'=>$lang['min_nn_limit_bigger_than_max']]));
+            }
+            if($limit_low_nn > 0 && $limit_high_nn > 0 && $agentParent['limit_low_nn'] > 0 && $agentParent['limit_high_nn'] > 0){
+                if($limit_low_nn < $agentParent['limit_low_nn'] || $limit_low_nn > $agentParent['limit_high_nn'] || $limit_high_nn < $agentParent['limit_low_nn'] || $limit_high_nn > $agentParent['limit_high_nn']){
+                    die(json_encode(['code'=>0,'msg'=>$lang['nn_limit_cannot_bigger'].' '.$agentParent['limit_low_nn'].'-'.$agentParent['limit_high_nn']]));
+                }
+            }
+
             if($agent_ximalv > $agentParent['agent_ximalv']){
                 die(json_encode(['code'=>0,'msg'=>$lang['baccarat_cannot_bigger_agent'].$agentParent['agent_ximalv'].'!']));
             }
@@ -719,6 +753,8 @@ class Player Extends Common{
             $user_data['limit_high_tie'] = $limit_high_tie;
             $user_data['limit_low_pair'] = $limit_low_pair;
             $user_data['limit_high_pair'] = $limit_high_pair;
+            $user_data['limit_low_nn'] = $limit_low_nn;
+            $user_data['limit_high_nn'] = $limit_high_nn;
             $user_data['agent_ximalv'] = $agent_ximalv;
             $user_data['agent_ximalv_dt'] = $agent_ximalv_dt;
 			$user_data['agent_ximalv_nn'] = $agent_ximalv_nn;

application/agent/controller/Report.php

@@ -35,17 +35,17 @@ class Report Extends Common{
         $game_id = intval(Request::instance()->get('game_id'));
         $export = intval(Request::instance()->get('export'));
 
-        // 转换日期时间
+        // 转换日期时间（默认：今天07:00:00 ~ 明天06:59:59）
         if ($startDate) {
             $startTime = strtotime($startDate);
         } else {
-            $startTime = strtotime(date('Y-m-d'));
+            $startTime = strtotime(date('Y-m-d') . ' 07:00:00');
             $get['startDate'] = date('Y-m-d H:i:s', $startTime);
         }
         if ($endDate) {
             $endTime = strtotime($endDate);
         } else {
-            $endTime = time();
+            $endTime = strtotime(date('Y-m-d', strtotime('+1 day')) . ' 06:59:59');
             $get['endDate'] = date('Y-m-d H:i:s', $endTime);
         }
 

application/agent/lang/en-us.php

@@ -185,6 +185,14 @@ return [
         'limit_cannot_bigger' => 'Limit cannot exceed',
         'tie_limit_cannot_bigger' => 'Tie limit cannot exceed',
         'pair_limit_cannot_bigger' => 'Pair limit cannot exceed',
+        'min_nn_limit' => 'Min bull limit',
+        'max_nn_limit' => 'Max bull limit',
+        'empty_min_nn_limit' => 'Please enter the min bull limit',
+        'empty_max_nn_limit' => 'Please enter the max bull limit',
+        'min_nn_limit_0' => 'Min bull limit cannot be less than 0',
+        'max_nn_limit_0' => 'Max bull limit cannot be less than 0',
+        'min_nn_limit_bigger_than_max' => 'Min bull limit cannot exceed max bull limit',
+        'nn_limit_cannot_bigger' => 'Bull limit cannot exceed',
         'baccarat_limit_0' => 'Baccarat code rate cannot be lower than 0',
         'baccarat_cannot_bigger_agent' => 'The Baccarat code rate cannot exceed the Baccarat code rate of the affiliated agent',
         'dt_limit_0' => 'The Dragon tiger code rate cannot be lower than 0',

application/agent/lang/zh-cn.php

@@ -185,6 +185,14 @@ return [
         'limit_cannot_bigger' => '限红不能超出',
         'tie_limit_cannot_bigger' => '和限红不能超出',
         'pair_limit_cannot_bigger' => '对子限红不能超出',
+        'min_nn_limit' => '最小牛牛限红',
+        'max_nn_limit' => '最大牛牛限红',
+        'empty_min_nn_limit' => '请输入最小牛牛限红',
+        'empty_max_nn_limit' => '请输入最大牛牛限红',
+        'min_nn_limit_0' => '最小牛牛限红不能低于0',
+        'max_nn_limit_0' => '最大牛牛限红不能低于0',
+        'min_nn_limit_bigger_than_max' => '最小牛牛限红不能超过最大牛牛限红',
+        'nn_limit_cannot_bigger' => '牛牛限红不能超出',
         'baccarat_limit_0' => '百家乐码率不能低于0',
         'baccarat_cannot_bigger_agent' => '百家乐码率不能超过所属代理的百家乐码率',
         'dt_limit_0' => '龙虎码率不能低于0',

application/agent/lang/zh-tw.php

@@ -185,6 +185,14 @@ return [
         'limit_cannot_bigger' => '限紅不能超出',
         'tie_limit_cannot_bigger' => '和限紅不能超出',
         'pair_limit_cannot_bigger' => '對子限紅不能超出',
+        'min_nn_limit' => '最小牛牛限紅',
+        'max_nn_limit' => '最大牛牛限紅',
+        'empty_min_nn_limit' => '請輸入最小牛牛限紅',
+        'empty_max_nn_limit' => '請輸入最大牛牛限紅',
+        'min_nn_limit_0' => '最小牛牛限紅不能低於0',
+        'max_nn_limit_0' => '最大牛牛限紅不能低於0',
+        'min_nn_limit_bigger_than_max' => '最小牛牛限紅不能超過最大牛牛限紅',
+        'nn_limit_cannot_bigger' => '牛牛限紅不能超出',
         'baccarat_limit_0' => '百家樂碼率不能低於0',
         'baccarat_cannot_bigger_agent' => '百家樂碼率不能超過所屬代理的百家樂碼率',
         'dt_limit_0' => '龍虎碼率不能低於0',

application/agent/view/agent/add.html

@@ -129,6 +129,16 @@
                 <input type="text" id="limit_high_pair" autocomplete="off" class="layui-input" value="{$agentParent.limit_high_pair}">
             </div>
         </div>
+        <div class="layui-form-item">
+            <label for="limit_low_nn" class="layui-form-label">{$lang['min_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_low_nn" autocomplete="off" class="layui-input" value="{$agentParent.limit_low_nn}">
+            </div>
+            <label for="limit_high_nn" class="layui-form-label">{$lang['max_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_high_nn" autocomplete="off" class="layui-input" value="{$agentParent.limit_high_nn}">
+            </div>
+        </div>
 
         <!--  信用线展示码率  -->
         <?php if($user_info['agent_type'] == 2) : ?>
@@ -242,6 +252,8 @@
             query.limit_high_tie = $('#limit_high_tie').val();
             query.limit_low_pair = $('#limit_low_pair').val();
             query.limit_high_pair = $('#limit_high_pair').val();
+            query.limit_low_nn = $('#limit_low_nn').val();
+            query.limit_high_nn = $('#limit_high_nn').val();
             query.type_xima = $('#xima_type').val();
             query.agent_ximalv = $('#agent_ximalv').val() || 0;
             query.agent_ximalv_dt = $('#agent_ximalv_dt').val() || 0;
@@ -320,6 +332,18 @@
                 });
                 return false;
             }
+            if(query.limit_low_nn.length == 0 || query.limit_low_nn == undefined){
+                layer.alert(lang.empty_min_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
+            if(query.limit_high_nn.length == 0 || query.limit_high_nn == undefined){
+                layer.alert(lang.empty_max_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
             if(query.type_xima == ''){
                 layer.alert(lang.empty_wash_type,{
                     title:lang.message,

application/agent/view/agent/edit.html

@@ -81,6 +81,16 @@
                 <input type="text" id="limit_high_pair" autocomplete="off" value="{$user.limit_high_pair}" class="layui-input">
             </div>
         </div>
+        <div class="layui-form-item">
+            <label for="limit_low_nn" class="layui-form-label">{$lang['min_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_low_nn" autocomplete="off" value="{$user.limit_low_nn}" class="layui-input">
+            </div>
+            <label for="limit_high_nn" class="layui-form-label">{$lang['max_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_high_nn" autocomplete="off" value="{$user.limit_high_nn}" class="layui-input">
+            </div>
+        </div>
         <!-- 信用线展示码率 -->
         <?php if($user['agent_type'] == 2) : ?>
         <div class="layui-form-item">
@@ -152,6 +162,8 @@
             query.limit_high_tie = $('#limit_high_tie').val();
             query.limit_low_pair = $('#limit_low_pair').val();
             query.limit_high_pair = $('#limit_high_pair').val();
+            query.limit_low_nn = $('#limit_low_nn').val();
+            query.limit_high_nn = $('#limit_high_nn').val();
             query.agent_ximalv = $('#agent_ximalv').val() || 0;
             query.agent_ximalv_dt = $('#agent_ximalv_dt').val() || 0;
             query.agent_ximalv_nn = $('#agent_ximalv_nn').val() || 0;
@@ -209,6 +221,20 @@
                 });
                 return false;
             }
+            if(query.limit_low_nn.length == 0 || query.limit_low_nn == undefined){
+                layer.alert(lang.empty_min_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
+            if(query.limit_high_nn.length == 0 || query.limit_high_nn == undefined){
+                layer.alert(lang.empty_max_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
+                return false;
+            }
             if(query.agent_ximalv.length == 0 || query.agent_ximalv == undefined){
                 ayer.alert(lang.empty_baccacat_rate,{
                     title:lang.message,

application/agent/view/player/add.html

@@ -547,6 +547,16 @@
                 <input type="text" id="limit_high_pair" autocomplete="off" class="layui-input" value="{$agentParent.limit_high_pair}">
             </div>
         </div>
+        <div class="layui-form-item">
+            <label for="limit_low_nn" class="layui-form-label">{$lang['min_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_low_nn" autocomplete="off" class="layui-input" value="{$agentParent.limit_low_nn}">
+            </div>
+            <label for="limit_high_nn" class="layui-form-label">{$lang['max_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_high_nn" autocomplete="off" class="layui-input" value="{$agentParent.limit_high_nn}">
+            </div>
+        </div>
         <div class="layui-form-item">
             <label for="win_limit" class="layui-form-label">{$lang['daily_win_limit']}</label>
             <div class="layui-input-inline">
@@ -695,6 +705,8 @@
             query.limit_high_tie = $('#limit_high_tie').val();
             query.limit_low_pair = $('#limit_low_pair').val();
             query.limit_high_pair = $('#limit_high_pair').val();
+            query.limit_low_nn = $('#limit_low_nn').val();
+            query.limit_high_nn = $('#limit_high_nn').val();
             query.win_limit = $('#win_limit').val();
             query.agent_commission = $('#agent_commission').val();
             query.agent_commission_dt = $('#agent_commission_dt').val();
@@ -787,6 +799,18 @@
                 });
                 return false;
             }
+            if(query.limit_low_nn.length == 0 || query.limit_low_nn == undefined){
+                layer.alert(lang.empty_min_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
+            if(query.limit_high_nn.length == 0 || query.limit_high_nn == undefined){
+                layer.alert(lang.empty_max_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
             if(query.win_limit.length == 0 || query.win_limit == undefined){
                 layer.alert(lang.empty_day_win_limit,{
                     title:lang.message,

application/agent/view/player/edit.html

@@ -134,6 +134,18 @@
             </div>
             <div class="layui-form-mid layui-word-aux limit_high_pair"></div>
         </div>
+        <div class="layui-form-item">
+            <label for="limit_low_nn" class="layui-form-label">{$lang['min_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_low_nn" autocomplete="off" class="layui-input" value="{$user.limit_low_nn}">
+            </div>
+            <div class="layui-form-mid layui-word-aux limit_low_nn"></div>
+            <label for="limit_high_nn" class="layui-form-label">{$lang['max_nn_limit']}</label>
+            <div class="layui-input-inline">
+                <input type="text" id="limit_high_nn" autocomplete="off" class="layui-input" value="{$user.limit_high_nn}">
+            </div>
+            <div class="layui-form-mid layui-word-aux limit_high_nn"></div>
+        </div>
         <div class="layui-form-item">
             <label for="price_banker" class="layui-form-label">{$lang['banker_odds']}</label>
             <div class="layui-input-inline">
@@ -616,6 +628,8 @@
     <input type="hidden" id="hidden_limit_high_tie" value="{$agent_parent.limit_high_tie}">
     <input type="hidden" id="hidden_limit_low_pair" value="{$agent_parent.limit_low_pair}">
     <input type="hidden" id="hidden_limit_high_pair" value="{$agent_parent.limit_high_pair}">
+    <input type="hidden" id="hidden_limit_low_nn" value="{$agent_parent.limit_low_nn}">
+    <input type="hidden" id="hidden_limit_high_nn" value="{$agent_parent.limit_high_nn}">
 </div>
 <script>
     $(function(){
@@ -643,6 +657,8 @@
             query.limit_high_tie = $('#limit_high_tie').val();
             query.limit_low_pair = $('#limit_low_pair').val();
             query.limit_high_pair = $('#limit_high_pair').val();
+            query.limit_low_nn = $('#limit_low_nn').val();
+            query.limit_high_nn = $('#limit_high_nn').val();
             query.agent_ximalv = $('#agent_ximalv').val() || 0;
             query.agent_ximalv_dt = $('#agent_ximalv_dt').val() || 0;
             query.agent_ximalv_nn = $('#agent_ximalv_nn').val() || 0;
@@ -730,6 +746,18 @@
                 });
                 return false;
             }
+            if(query.limit_low_nn.length == 0 || query.limit_low_nn == undefined){
+                layer.alert(lang.empty_min_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
+            if(query.limit_high_nn.length == 0 || query.limit_high_nn == undefined){
+                layer.alert(lang.empty_max_nn_limit,{
+                    title:lang.message,
+                });
+                return false;
+            }
             if(query.agent_ximalv.length == 0 || query.agent_ximalv == undefined){
                 layer.alert(lang.empty_baccacat_rate,{
                     title:lang.message,

application/agent/view/report/agent.html

@@ -180,17 +180,31 @@
         }else{
             dateLang = 'cn';
         }
+        // 计算默认时间：今天07:00:00 ~ 明天06:59:59
+        var now = new Date();
+        var y = now.getFullYear();
+        var m = ('0' + (now.getMonth() + 1)).slice(-2);
+        var d = ('0' + now.getDate()).slice(-2);
+        var tomorrow = new Date(now.getTime() + 86400000);
+        var ty = tomorrow.getFullYear();
+        var tm = ('0' + (tomorrow.getMonth() + 1)).slice(-2);
+        var td = ('0' + tomorrow.getDate()).slice(-2);
+        var defaultStart = y + '-' + m + '-' + d + ' 07:00:00';
+        var defaultEnd = ty + '-' + tm + '-' + td + ' 06:59:59';
+
         //执行一个laydate实例
         laydate.render({
-            elem: '#start' //指定元素
+            elem: '#start'
             ,type:'datetime',
-            lang: dateLang
+            lang: dateLang,
+            value: defaultStart
         });
         //执行一个laydate实例
         laydate.render({
-            elem: '#end' //指定元素
+            elem: '#end'
             ,type:'datetime',
-            lang: dateLang
+            lang: dateLang,
+            value: defaultEnd
         });
     });
 
@@ -292,11 +306,11 @@
                 break;
         }
         if(format == 1){
-            startDate = startYear + '-' + startMonth + '-' + startDay + ' 00:00:00';
+            startDate = startYear + '-' + startMonth + '-' + startDay + ' 07:00:00';
-            endDate = endYear + '-' + endMonth + '-' + endDay + ' 23:59:59';
+            endDate = endYear + '-' + endMonth + '-' + endDay + ' 06:59:59';
         }else{
-            startDate = startDay + ' 00:00:00';
+            startDate = startDay + ' 07:00:00';
-            endDate = endDay + ' 23:59:59';
+            endDate = endDay + ' 06:59:59';
         }
 
         query.startDate = startDate;

application/common.php

@@ -58,3 +58,8 @@ define('LOCAL_PHONE_WS', 'ws://192.168.6.2:8088');
 //JK
 define('LOCAL_TRACKER_SERVER', 'og-ws.abc.com');
 define('LOCAL_TRACKER_PROTOCOL', 'https');
+
+// 注册相关常量
+define('REGISTER_DEFAULT_AREA_ID', 1);      // 默认注册区域ID (1=大陆, 2=台湾)
+define('REGISTER_XIMALV_GAP', 0.1);         // 洗码率差值
+define('REGISTER_REBATE_GAP', 0.1);         // 返点差值

openspec/archive/customer-service-module/design.md

@@ -0,0 +1,564 @@
+# OPSX Design: 在线客服模块技术设计
+
+## 变更标识
+- **变更ID**: customer-service-module
+- **版本**: 2.0
+- **状态**: DESIGN_COMPLETE
+- **更新日期**: 2026-01-28
+
+---
+
+## 1. 架构设计
+
+### 1.1 系统架构图
+
+```
+┌─────────────────────────────────────────────────────────────────────┐
+│                           客户端层                                   │
+├─────────────┬─────────────┬─────────────┬─────────────────────────┤
+│   PC端      │   Game端    │  Portal端   │      Admin客服工作台     │
+│  (Vue 2.x)  │  (Vue 3.x)  │  (uni-app)  │      (Layui + WS)       │
+│  Element UI │    Vant     │   uView     │                         │
+└──────┬──────┴──────┬──────┴──────┬──────┴───────────┬─────────────┘
+       │             │             │                   │
+       └─────────────┼─────────────┼───────────────────┘
+                     │ WebSocket (chat.* 事件)
+                     ▼
+┌─────────────────────────────────────────────────────────────────────┐
+│                      Socket服务 (TP6 + Swoole)                       │
+├─────────────────────────────────────────────────────────────────────┤
+│  ┌─────────────┐  ┌─────────────┐  ┌─────────────┐                 │
+│  │ ChatConnect │  │ ChatMessage │  │ ChatSession │   Listeners     │
+│  │  Listener   │  │  Listener   │  │  Listener   │                 │
+│  └──────┬──────┘  └──────┬──────┘  └──────┬──────┘                 │
+│         │                │                │                         │
+│         └────────────────┼────────────────┘                         │
+│                          ▼                                          │
+│  ┌─────────────────────────────────────────────────────────────┐   │
+│  │                      ChatService                             │   │
+│  │  ┌─────────────┐ ┌─────────────┐ ┌─────────────┐            │   │
+│  │  │ MessageSvc  │ │ SessionSvc  │ │ AssignSvc   │            │   │
+│  │  └─────────────┘ └─────────────┘ └─────────────┘            │   │
+│  └─────────────────────────────────────────────────────────────┘   │
+└──────────────────────────────┬──────────────────────────────────────┘
+                               │
+         ┌─────────────────────┼─────────────────────┐
+         ▼                     ▼                     ▼
+┌─────────────────┐  ┌─────────────────┐  ┌─────────────────┐
+│     MySQL       │  │     Redis       │  │   文件存储       │
+│                 │  │                 │  │                 │
+│ cg_chat_session │  │ cs:online:*     │  │ public/uploads/ │
+│ cg_chat_message │  │ cs:conn:*       │  │   chat/         │
+│ cg_chat_quick_  │  │ cs:lock:*       │  │                 │
+│   reply         │  │ cs:queue:*      │  │                 │
+│ cg_chat_admin_  │  │ cs:agent:*      │  │                 │
+│   status        │  │                 │  │                 │
+└─────────────────┘  └─────────────────┘  └─────────────────┘
+```
+
+### 1.2 模块职责
+
+| 模块 | 职责 | 技术栈 |
+|------|------|--------|
+| **ChatConnect Listener** | 处理WS连接/断开、心跳、鉴权 | Swoole onOpen/onClose |
+| **ChatMessage Listener** | 处理消息收发、ACK、重试 | Swoole onMessage |
+| **ChatSession Listener** | 处理会话创建/分配/转接/结束 | Swoole onMessage |
+| **MessageService** | 消息持久化、查询、状态更新 | ThinkPHP Model |
+| **SessionService** | 会话生命周期管理 | ThinkPHP Model |
+| **AssignService** | 会话分配、负载均衡、队列管理 | Redis + Model |
+
+---
+
+## 2. 数据库设计
+
+### 2.1 表结构 (最终版)
+
+```sql
+-- 客服会话表
+CREATE TABLE `cg_chat_session` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `user_id` int(10) unsigned NOT NULL COMMENT '用户ID',
+  `admin_id` int(10) unsigned DEFAULT NULL COMMENT '客服ID',
+  `source` tinyint(1) NOT NULL DEFAULT '1' COMMENT '来源: 1=PC 2=Game 3=Portal',
+  `status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '状态: 0=待分配 1=进行中 2=已结束',
+  `rating` tinyint(1) DEFAULT NULL COMMENT '评分: 1-5',
+  `rating_content` varchar(500) DEFAULT NULL COMMENT '评价内容',
+  `last_msg_id` bigint(20) unsigned DEFAULT NULL COMMENT '最后消息ID(雪花)',
+  `last_msg_time` int(10) unsigned DEFAULT NULL COMMENT '最后消息时间',
+  `create_time` int(10) unsigned NOT NULL,
+  `update_time` int(10) unsigned NOT NULL,
+  `end_time` int(10) unsigned DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `idx_user_status` (`user_id`, `status`),
+  KEY `idx_admin_status` (`admin_id`, `status`),
+  KEY `idx_status_create` (`status`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='客服会话表';
+
+-- 聊天消息表
+CREATE TABLE `cg_chat_message` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `msg_id` bigint(20) unsigned NOT NULL COMMENT '消息ID(雪花算法)',
+  `session_id` int(10) unsigned NOT NULL COMMENT '会话ID',
+  `sender_type` tinyint(1) NOT NULL COMMENT '发送者类型: 1=用户 2=客服',
+  `sender_id` int(10) unsigned NOT NULL COMMENT '发送者ID',
+  `msg_type` tinyint(1) NOT NULL DEFAULT '1' COMMENT '消息类型: 1=文字 2=图片',
+  `content` varchar(500) NOT NULL COMMENT '消息内容(文字或图片URL)',
+  `status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '状态: 0=pending 1=sent 2=delivered 3=read 4=failed',
+  `retry_count` tinyint(1) NOT NULL DEFAULT '0' COMMENT '重试次数',
+  `create_time` int(10) unsigned NOT NULL,
+  `delivered_time` int(10) unsigned DEFAULT NULL,
+  `read_time` int(10) unsigned DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_msg_id` (`msg_id`),
+  KEY `idx_session_id` (`session_id`, `id`),
+  KEY `idx_session_status` (`session_id`, `status`),
+  KEY `idx_sender` (`sender_type`, `sender_id`, `create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='聊天消息表';
+
+-- 快捷回复表
+CREATE TABLE `cg_chat_quick_reply` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `category` varchar(50) DEFAULT NULL COMMENT '分类',
+  `title` varchar(100) NOT NULL COMMENT '标题',
+  `content` text NOT NULL COMMENT '内容',
+  `sort` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '排序',
+  `status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '状态: 0=禁用 1=启用',
+  `create_time` int(10) unsigned NOT NULL,
+  `update_time` int(10) unsigned NOT NULL,
+  PRIMARY KEY (`id`),
+  KEY `idx_category_status` (`category`, `status`, `sort`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='快捷回复表';
+
+-- 客服状态表 (辅助表，主状态在Redis)
+CREATE TABLE `cg_chat_admin_status` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `admin_id` int(10) unsigned NOT NULL COMMENT '客服ID',
+  `max_sessions` int(10) unsigned NOT NULL DEFAULT '10' COMMENT '最大会话数',
+  `is_enabled` tinyint(1) NOT NULL DEFAULT '1' COMMENT '是否启用客服功能',
+  `last_online_time` int(10) unsigned DEFAULT NULL,
+  `create_time` int(10) unsigned NOT NULL,
+  `update_time` int(10) unsigned NOT NULL,
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `uk_admin_id` (`admin_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='客服状态配置表';
+```
+
+### 2.2 索引设计说明
+
+| 表 | 索引 | 用途 |
+|----|------|------|
+| cg_chat_session | `idx_user_status` | 查询用户活跃会话 |
+| cg_chat_session | `idx_admin_status` | 查询客服进行中会话 |
+| cg_chat_message | `uk_msg_id` | 消息幂等性校验 |
+| cg_chat_message | `idx_session_id` | 按会话查询消息(分页) |
+| cg_chat_message | `idx_session_status` | 查询会话未读消息 |
+
+---
+
+## 3. 核心算法设计
+
+### 3.1 雪花算法 (消息ID生成)
+
+```php
+// app/utils/Snowflake.php
+class Snowflake
+{
+    private const EPOCH = 1704067200000; // 2024-01-01 00:00:00 UTC
+    private const WORKER_ID_BITS = 5;
+    private const DATACENTER_ID_BITS = 5;
+    private const SEQUENCE_BITS = 12;
+
+    private $workerId;
+    private $datacenterId;
+    private $sequence = 0;
+    private $lastTimestamp = -1;
+
+    public function __construct(int $workerId = 1, int $datacenterId = 1)
+    {
+        $this->workerId = $workerId & 0x1F;      // 5 bits
+        $this->datacenterId = $datacenterId & 0x1F; // 5 bits
+    }
+
+    public function nextId(): int
+    {
+        $timestamp = $this->currentTimeMillis();
+
+        if ($timestamp === $this->lastTimestamp) {
+            $this->sequence = ($this->sequence + 1) & 0xFFF; // 12 bits
+            if ($this->sequence === 0) {
+                $timestamp = $this->waitNextMillis($this->lastTimestamp);
+            }
+        } else {
+            $this->sequence = 0;
+        }
+
+        $this->lastTimestamp = $timestamp;
+
+        return (($timestamp - self::EPOCH) << 22)
+            | ($this->datacenterId << 17)
+            | ($this->workerId << 12)
+            | $this->sequence;
+    }
+
+    private function currentTimeMillis(): int
+    {
+        return (int)(microtime(true) * 1000);
+    }
+
+    private function waitNextMillis(int $lastTimestamp): int
+    {
+        $timestamp = $this->currentTimeMillis();
+        while ($timestamp <= $lastTimestamp) {
+            $timestamp = $this->currentTimeMillis();
+        }
+        return $timestamp;
+    }
+}
+```
+
+### 3.2 会话分配算法 (最少会话数 + 分布式锁)
+
+```php
+// app/services/chat/AssignService.php
+class AssignService
+{
+    private const LOCK_TTL = 3000; // 3秒
+    private const LOCK_PREFIX = 'cs:lock:assign:';
+    private const ONLINE_PREFIX = 'cs:online:agent:';
+    private const LOAD_PREFIX = 'cs:agent:load:';
+
+    /**
+     * 分配会话给客服
+     * @param int $userId 用户ID
+     * @param int $sessionId 会话ID
+     * @return int|null 分配的客服ID，null表示无可用客服
+     */
+    public function assignSession(int $userId, int $sessionId): ?int
+    {
+        $redis = $this->getRedis();
+        $lockKey = self::LOCK_PREFIX . $userId;
+
+        // 1. 获取分配锁 (防止并发双分配)
+        $lockValue = uniqid('', true);
+        $acquired = $redis->set($lockKey, $lockValue, ['NX', 'PX' => self::LOCK_TTL]);
+
+        if (!$acquired) {
+            // 锁被占用，检查是否已有活跃会话
+            return $this->getExistingSessionAgent($userId);
+        }
+
+        try {
+            // 2. 检查用户是否已有活跃会话
+            $existingAgent = $this->getExistingSessionAgent($userId);
+            if ($existingAgent !== null) {
+                return $existingAgent;
+            }
+
+            // 3. 获取所有在线客服
+            $onlineAgents = $this->getOnlineAgents($redis);
+            if (empty($onlineAgents)) {
+                // 无在线客服，进入留言队列
+                $this->addToOfflineQueue($userId, $sessionId);
+                return null;
+            }
+
+            // 4. 选择会话数最少的客服
+            $selectedAgent = $this->selectLeastLoadAgent($redis, $onlineAgents);
+            if ($selectedAgent === null) {
+                // 所有客服已满载
+                $this->addToOfflineQueue($userId, $sessionId);
+                return null;
+            }
+
+            // 5. 更新会话归属
+            $this->bindSessionToAgent($sessionId, $selectedAgent, $redis);
+
+            // 6. 增加客服负载计数
+            $redis->incr(self::LOAD_PREFIX . $selectedAgent);
+
+            return $selectedAgent;
+
+        } finally {
+            // 释放锁 (仅释放自己持有的锁)
+            $this->releaseLock($redis, $lockKey, $lockValue);
+        }
+    }
+
+    private function selectLeastLoadAgent(Redis $redis, array $onlineAgents): ?int
+    {
+        $loads = [];
+        foreach ($onlineAgents as $agentId) {
+            $load = (int)$redis->get(self::LOAD_PREFIX . $agentId) ?: 0;
+            $maxSessions = $this->getAgentMaxSessions($agentId);
+
+            if ($load < $maxSessions) {
+                $loads[$agentId] = $load;
+            }
+        }
+
+        if (empty($loads)) {
+            return null;
+        }
+
+        // 返回负载最小的客服
+        asort($loads);
+        return array_key_first($loads);
+    }
+
+    private function releaseLock(Redis $redis, string $key, string $value): void
+    {
+        // Lua脚本保证原子性：仅当值匹配时才删除
+        $script = <<<LUA
+            if redis.call('get', KEYS[1]) == ARGV[1] then
+                return redis.call('del', KEYS[1])
+            else
+                return 0
+            end
+        LUA;
+        $redis->eval($script, [$key, $value], 1);
+    }
+}
+```
+
+### 3.3 消息重试算法 (指数退避)
+
+```php
+// app/services/chat/MessageService.php
+class MessageService
+{
+    private const MAX_RETRY = 3;
+    private const RETRY_DELAYS = [1000, 2000, 4000]; // ms
+
+    /**
+     * 推送消息并处理重试
+     */
+    public function pushMessage(int $msgId, int $targetFd, array $payload): bool
+    {
+        $redis = $this->getRedis();
+        $server = $this->getSwooleServer();
+
+        for ($retry = 0; $retry <= self::MAX_RETRY; $retry++) {
+            // 检查目标连接是否有效
+            if (!$server->isEstablished($targetFd)) {
+                // 连接已断开，标记为pending等待重连补发
+                $this->markMessagePending($msgId);
+                return false;
+            }
+
+            // 尝试推送
+            $result = $server->push($targetFd, json_encode($payload));
+
+            if ($result) {
+                // 推送成功，更新状态为sent
+                $this->updateMessageStatus($msgId, 'sent');
+                return true;
+            }
+
+            // 推送失败，记录重试次数
+            $this->incrementRetryCount($msgId);
+
+            if ($retry < self::MAX_RETRY) {
+                // 指数退避等待
+                usleep(self::RETRY_DELAYS[$retry] * 1000);
+            }
+        }
+
+        // 超过最大重试次数，标记为failed
+        $this->updateMessageStatus($msgId, 'failed');
+        return false;
+    }
+}
+```
+
+### 3.4 离线队列处理 (余额优先)
+
+```php
+// app/services/chat/AssignService.php (续)
+class AssignService
+{
+    private const QUEUE_KEY = 'cs:queue:pending';
+
+    /**
+     * 添加到离线队列 (按余额降序)
+     */
+    public function addToOfflineQueue(int $userId, int $sessionId): void
+    {
+        $redis = $this->getRedis();
+
+        // 获取用户余额
+        $user = Db::name('user')->where('id', $userId)->find();
+        $balance = $user['money'] ?? 0;
+
+        // ZSET score 使用负余额实现降序 (余额高的先处理)
+        $score = -$balance;
+        $member = json_encode(['userId' => $userId, 'sessionId' => $sessionId, 'time' => time()]);
+
+        $redis->zAdd(self::QUEUE_KEY, $score, $member);
+    }
+
+    /**
+     * 客服上线时处理队列
+     */
+    public function processOfflineQueue(int $adminId): void
+    {
+        $redis = $this->getRedis();
+
+        while (true) {
+            // 获取队列中优先级最高的会话 (score最小 = 余额最高)
+            $items = $redis->zRange(self::QUEUE_KEY, 0, 0);
+
+            if (empty($items)) {
+                break; // 队列为空
+            }
+
+            $item = json_decode($items[0], true);
+
+            // 检查客服是否还能接单
+            $currentLoad = (int)$redis->get(self::LOAD_PREFIX . $adminId) ?: 0;
+            $maxSessions = $this->getAgentMaxSessions($adminId);
+
+            if ($currentLoad >= $maxSessions) {
+                break; // 客服已满载
+            }
+
+            // 尝试分配 (使用分布式锁)
+            $assigned = $this->assignSession($item['userId'], $item['sessionId']);
+
+            if ($assigned === $adminId) {
+                // 分配成功，从队列移除
+                $redis->zRem(self::QUEUE_KEY, $items[0]);
+
+                // 通知用户会话已被接入
+                $this->notifyUserSessionAssigned($item['userId'], $item['sessionId'], $adminId);
+            }
+        }
+    }
+}
+```
+
+---
+
+## 4. 接口设计
+
+### 4.1 Admin 后台 HTTP API
+
+| 接口 | 方法 | 路径 | 说明 |
+|------|------|------|------|
+| 获取会话列表 | GET | `/admin/chat/sessions` | 支持状态筛选 |
+| 获取会话详情 | GET | `/admin/chat/session/{id}` | 包含用户信息 |
+| 获取消息历史 | GET | `/admin/chat/messages` | 支持分页、搜索 |
+| 结束会话 | POST | `/admin/chat/session/{id}/end` | 手动关闭会话 |
+| 转接会话 | POST | `/admin/chat/session/{id}/transfer` | 转给其他客服 |
+| 快捷回复列表 | GET | `/admin/chat/quick-replies` | CRUD |
+| 添加快捷回复 | POST | `/admin/chat/quick-reply` | - |
+| 编辑快捷回复 | PUT | `/admin/chat/quick-reply/{id}` | - |
+| 删除快捷回复 | DELETE | `/admin/chat/quick-reply/{id}` | - |
+| 客服统计 | GET | `/admin/chat/stats` | 会话数、评分统计 |
+| 导出记录 | GET | `/admin/chat/export` | CSV导出 |
+
+### 4.2 用户端 HTTP API
+
+| 接口 | 方法 | 路径 | 说明 |
+|------|------|------|------|
+| 获取会话状态 | GET | `/api/chat/status` | 检查是否有活跃会话 |
+| 上传图片 | POST | `/api/chat/upload` | 返回图片URL |
+| 提交评价 | POST | `/api/chat/rate` | 会话评价 |
+| 获取历史消息 | GET | `/api/chat/history` | 重连后拉取 |
+
+---
+
+## 5. 文件结构
+
+### 5.1 Socket 模块
+
+```
+Socket/app/
+├── listener/chat/
+│   ├── ChatConnectListener.php     # 连接/断开/心跳处理
+│   ├── ChatMessageListener.php     # 消息收发处理
+│   └── ChatSessionListener.php     # 会话管理处理
+├── services/chat/
+│   ├── ChatService.php             # 聊天服务入口
+│   ├── MessageService.php          # 消息服务
+│   ├── SessionService.php          # 会话服务
+│   └── AssignService.php           # 分配服务
+├── models/
+│   ├── ChatSession.php             # 会话模型
+│   ├── ChatMessage.php             # 消息模型
+│   └── ChatQuickReply.php          # 快捷回复模型
+└── utils/
+    └── Snowflake.php               # 雪花算法
+```
+
+### 5.2 Pro 模块 (Admin后台)
+
+```
+Pro/application/admin/
+├── controller/
+│   ├── Chat.php                    # 客服工作台控制器
+│   ├── ChatRecord.php              # 聊天记录控制器
+│   └── ChatQuickReply.php          # 快捷回复控制器
+└── view/
+    ├── chat/
+    │   ├── index.html              # 客服工作台页面
+    │   └── record.html             # 聊天记录页面
+    └── chat_quick_reply/
+        ├── index.html              # 快捷回复列表
+        └── add.html                # 添加快捷回复
+```
+
+### 5.3 前端模块
+
+```
+PC/src/components/chat/
+├── ChatWindow.vue                  # 聊天窗口容器
+├── ChatHeader.vue                  # 聊天头部(客服信息/关闭)
+├── ChatMessages.vue                # 消息列表
+├── ChatMessage.vue                 # 单条消息气泡
+├── ChatInput.vue                   # 输入框+发送
+└── ChatRating.vue                  # 评价组件
+
+Game/src/components/chat/
+├── ChatWindow.vue                  # 聊天窗口(Vant风格)
+├── ChatMessages.vue                # 消息列表
+├── ChatMessage.vue                 # 消息气泡
+└── ChatInput.vue                   # 输入框
+
+Portal/components/chat/
+├── ChatWindow.vue                  # 聊天窗口(uView风格)
+├── ChatMessages.vue                # 消息列表
+└── ChatInput.vue                   # 输入框
+```
+
+---
+
+## 6. 安全设计
+
+### 6.1 认证与授权
+
+| 场景 | 方案 |
+|------|------|
+| 用户端WS连接 | 复用HTTP登录Token，WS握手时校验 |
+| 客服端WS连接 | 复用Admin Session，额外校验客服权限 |
+| 消息发送 | 服务端强制使用鉴权后的身份，禁止伪造senderId |
+
+### 6.2 输入校验
+
+| 字段 | 校验规则 |
+|------|----------|
+| 文字消息 | 长度≤500，XSS过滤 |
+| 图片上传 | MIME白名单(jpg/png/gif)，大小≤2MB |
+| sessionId | 必须属于当前用户或客服 |
+
+### 6.3 限流
+
+| 维度 | 限制 |
+|------|------|
+| 消息发送 | 每用户每秒最多5条 |
+| 图片上传 | 每用户每分钟最多10张 |
+| WS重连 | 每用户每分钟最多10次 |
+
+---
+
+*文档版本: 2.0*
+*最后更新: 2026-01-28*

openspec/archive/customer-service-module/proposal.md

@@ -0,0 +1,396 @@
+# OPSX Proposal: 在线客服模块集成
+
+## 变更标识
+- **变更ID**: customer-service-module
+- **创建日期**: 2026-01-28
+- **状态**: SPEC_COMPLETE
+
+---
+
+## 1. 上下文 (Context)
+
+### 1.1 用户需求
+在OG Live Gaming Platform的admin后台集成在线客服模块，将PC端和移动端(Game/Portal)的客服功能从外链跳转改为内置实时聊天，所有用户消息统一转发到后台由客服人员回复。
+
+### 1.2 现有实现
+- **当前方案**: 外链跳转第三方客服平台
+  - PC端: `PC/src/components/updateService/update-service.vue` - 通过 `webconfig.customerLink` 跳转
+  - Portal端: `Portal/pages/user/customservice.vue` - 支持 Telegram/Line 外部链接
+- **问题**: 无法统一管理用户咨询，缺乏历史记录追溯
+
+### 1.3 技术环境
+| 组件 | 技术栈 | 版本 |
+|------|--------|------|
+| 后端主服务 | ThinkPHP | 5.x |
+| WebSocket服务 | ThinkPHP + Swoole | 6.x |
+| PC前端 | Vue.js + Element UI | 2.x |
+| Game前端 | Vue.js + Vant | 3.x |
+| Portal前端 | uni-app + uView | - |
+| 数据库 | MySQL | 5.7 |
+| 缓存 | Redis | 5.x |
+
+---
+
+## 2. 约束集合 (Constraint Sets)
+
+### 2.1 硬约束 (Hard Constraints) - 不可违反
+
+| ID | 约束 | 来源 | 影响 |
+|----|------|------|------|
+| HC-01 | 必须使用现有Socket服务(ThinkPHP 6.x + Swoole)作为WebSocket通信基础 | 架构一致性 | 不能引入新的WebSocket服务 |
+| HC-02 | 数据库表必须使用 `cg_` 前缀 | `application/database.php:23` | 表名规范 |
+| HC-03 | Admin后台控制器必须继承 `Common` 基类 | `application/admin/controller/Common.php` | 权限控制 |
+| HC-04 | 前端API请求必须通过现有封装的HTTP客户端 | 各端API封装 | 接口一致性 |
+| HC-05 | 用户认证必须复用现有Session/Token机制 | 安全性 | 不能引入新认证体系 |
+
+### 2.2 软约束 (Soft Constraints) - 建议遵循
+
+| ID | 约束 | 来源 | 建议 |
+|----|------|------|------|
+| SC-01 | Admin后台UI应使用Layui框架 | 现有后台风格 | 保持视觉一致性 |
+| SC-02 | WebSocket事件应遵循现有listener模式 | `Socket/app/listener/` | 代码组织一致 |
+| SC-03 | 前端组件命名应遵循各端现有规范 | 代码风格 | PascalCase组件名 |
+| SC-04 | 日志记录应使用现有 `insertAdminLog()` 函数 | `application/helper.php` | 审计追踪 |
+
+### 2.3 依赖约束 (Dependencies)
+
+| ID | 依赖项 | 类型 | 说明 |
+|----|--------|------|------|
+| DC-01 | cg_user 表 | 数据 | 用户信息关联 |
+| DC-02 | cg_admin 表 | 数据 | 客服人员账号 |
+| DC-03 | Redis | 基础设施 | 在线状态、会话分配 |
+| DC-04 | Socket服务 | 服务 | 实时消息推送 |
+
+---
+
+## 3. 需求规格 (Requirements)
+
+### 3.1 功能需求
+
+#### REQ-01: 后台客服工作台
+**场景**: 客服人员登录admin后台，进入客服模块
+**验收标准**:
+- [ ] 显示待接入会话列表（按等待时间排序）
+- [ ] 显示当前处理中的会话列表
+- [ ] 支持同时处理多个会话（标签页切换）
+- [ ] 实时显示新消息通知（声音+视觉提示）
+- [ ] 显示用户基本信息（用户名、余额、来源端）
+
+#### REQ-02: 会话自动分配
+**场景**: 用户发起客服咨询
+**验收标准**:
+- [ ] 系统自动将用户分配给当前会话数最少的在线客服
+- [ ] 客服离线时，消息进入待分配队列
+- [ ] 支持会话转接给其他在线客服
+- [ ] 记录会话分配历史
+
+#### REQ-03: 实时消息通信
+**场景**: 用户与客服进行对话
+**验收标准**:
+- [ ] 支持文字消息发送/接收
+- [ ] 支持图片消息发送/接收（上传+预览）
+- [ ] 消息实时推送（延迟<500ms）
+- [ ] 显示消息发送状态（发送中/已送达/已读）
+- [ ] 支持消息时间戳显示
+
+#### REQ-04: 离线消息
+**场景**: 用户发送消息时客服全部离线，或客服回复时用户已离线
+**验收标准**:
+- [ ] 离线消息持久化存储
+- [ ] 用户/客服上线后自动推送未读消息
+- [ ] 显示未读消息数量角标
+
+#### REQ-05: 快捷回复
+**场景**: 客服需要快速回复常见问题
+**验收标准**:
+- [ ] 支持预设快捷回复语管理（增删改）
+- [ ] 支持快捷回复分类
+- [ ] 一键插入快捷回复内容
+
+#### REQ-06: 聊天记录查询
+**场景**: 客服或管理员需要查看历史对话
+**验收标准**:
+- [ ] 支持按用户名搜索
+- [ ] 支持按时间范围筛选
+- [ ] 支持按客服人员筛选
+- [ ] 支持导出聊天记录
+
+#### REQ-07: 用户信息展示
+**场景**: 客服处理会话时需要了解用户背景
+**验收标准**:
+- [ ] 显示用户账号、昵称
+- [ ] 显示用户余额
+- [ ] 显示用户来源（PC/Game/Portal）
+- [ ] 显示用户上级代理信息
+- [ ] 显示用户最近下注记录（可选）
+
+#### REQ-08: 会话评价
+**场景**: 用户结束咨询后对服务进行评价
+**验收标准**:
+- [ ] 会话结束后弹出评价窗口
+- [ ] 支持1-5星评分
+- [ ] 支持文字评价（可选）
+- [ ] 后台可查看评价统计
+
+#### REQ-09: 前端客服入口改造
+**场景**: 用户在PC/Game/Portal端点击客服按钮
+**验收标准**:
+- [ ] PC端: 替换外链跳转为内嵌聊天窗口
+- [ ] Game端: 添加客服聊天组件
+- [ ] Portal端: 替换外链页面为聊天页面
+- [ ] 三端UI风格与各自设计语言一致
+
+---
+
+## 4. 数据库设计
+
+### 4.1 新增表结构
+
+```sql
+-- 客服会话表
+CREATE TABLE `cg_chat_session` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `user_id` int(10) unsigned NOT NULL COMMENT '用户ID',
+  `admin_id` int(10) unsigned DEFAULT NULL COMMENT '客服ID',
+  `source` tinyint(1) NOT NULL DEFAULT '1' COMMENT '来源: 1=PC 2=Game 3=Portal',
+  `status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '状态: 0=待分配 1=进行中 2=已结束',
+  `rating` tinyint(1) DEFAULT NULL COMMENT '评分: 1-5',
+  `rating_content` varchar(500) DEFAULT NULL COMMENT '评价内容',
+  `create_time` int(10) unsigned NOT NULL,
+  `update_time` int(10) unsigned NOT NULL,
+  `end_time` int(10) unsigned DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  KEY `user_id` (`user_id`),
+  KEY `admin_id` (`admin_id`),
+  KEY `status` (`status`),
+  KEY `create_time` (`create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='客服会话表';
+
+-- 聊天消息表
+CREATE TABLE `cg_chat_message` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `session_id` int(10) unsigned NOT NULL COMMENT '会话ID',
+  `sender_type` tinyint(1) NOT NULL COMMENT '发送者类型: 1=用户 2=客服',
+  `sender_id` int(10) unsigned NOT NULL COMMENT '发送者ID',
+  `msg_type` tinyint(1) NOT NULL DEFAULT '1' COMMENT '消息类型: 1=文字 2=图片',
+  `content` text NOT NULL COMMENT '消息内容',
+  `is_read` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否已读',
+  `create_time` int(10) unsigned NOT NULL,
+  PRIMARY KEY (`id`),
+  KEY `session_id` (`session_id`),
+  KEY `sender_type` (`sender_type`),
+  KEY `is_read` (`is_read`),
+  KEY `create_time` (`create_time`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='聊天消息表';
+
+-- 快捷回复表
+CREATE TABLE `cg_chat_quick_reply` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `category` varchar(50) DEFAULT NULL COMMENT '分类',
+  `title` varchar(100) NOT NULL COMMENT '标题',
+  `content` text NOT NULL COMMENT '内容',
+  `sort` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '排序',
+  `status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '状态',
+  `create_time` int(10) unsigned NOT NULL,
+  PRIMARY KEY (`id`),
+  KEY `category` (`category`),
+  KEY `status` (`status`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='快捷回复表';
+
+-- 客服在线状态表 (Redis辅助)
+CREATE TABLE `cg_chat_admin_status` (
+  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
+  `admin_id` int(10) unsigned NOT NULL COMMENT '客服ID',
+  `is_online` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否在线',
+  `current_sessions` int(10) unsigned NOT NULL DEFAULT '0' COMMENT '当前会话数',
+  `max_sessions` int(10) unsigned NOT NULL DEFAULT '10' COMMENT '最大会话数',
+  `last_active_time` int(10) unsigned DEFAULT NULL,
+  PRIMARY KEY (`id`),
+  UNIQUE KEY `admin_id` (`admin_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='客服状态表';
+```
+
+---
+
+## 5. 技术方案
+
+### 5.1 架构图
+
+```
+┌─────────────┐  ┌─────────────┐  ┌─────────────┐
+│   PC端      │  │   Game端    │  │  Portal端   │
+│  (Vue 2.x)  │  │  (Vue 3.x)  │  │  (uni-app)  │
+└──────┬──────┘  └──────┬──────┘  └──────┬──────┘
+       │                │                │
+       └────────────────┼────────────────┘
+                        │ WebSocket
+                        ▼
+              ┌─────────────────┐
+              │  Socket服务     │
+              │ (TP6 + Swoole)  │
+              │                 │
+              │ 新增listener:   │
+              │ - ChatConnect   │
+              │ - ChatMessage   │
+              │ - ChatSession   │
+              └────────┬────────┘
+                       │
+         ┌─────────────┼─────────────┐
+         │             │             │
+         ▼             ▼             ▼
+   ┌──────────┐  ┌──────────┐  ┌──────────┐
+   │  MySQL   │  │  Redis   │  │  文件存储 │
+   │ 消息持久化│  │ 在线状态 │  │ 图片上传  │
+   └──────────┘  └──────────┘  └──────────┘
+                        │
+                        ▼
+              ┌─────────────────┐
+              │   Admin后台     │
+              │   (TP5 + Layui) │
+              │                 │
+              │ 新增模块:       │
+              │ - Chat控制器    │
+              │ - 客服工作台    │
+              │ - 快捷回复管理  │
+              │ - 聊天记录查询  │
+              └─────────────────┘
+```
+
+### 5.2 WebSocket事件设计
+
+| 事件名 | 方向 | 说明 |
+|--------|------|------|
+| `chat.connect` | Client→Server | 用户/客服建立聊天连接 |
+| `chat.message` | 双向 | 发送/接收消息 |
+| `chat.typing` | 双向 | 正在输入状态 |
+| `chat.read` | Client→Server | 消息已读回执 |
+| `chat.session.new` | Server→Admin | 新会话通知 |
+| `chat.session.assign` | Server→Admin | 会话分配通知 |
+| `chat.session.transfer` | Admin→Server | 会话转接 |
+| `chat.session.end` | 双向 | 会话结束 |
+| `chat.admin.online` | Admin→Server | 客服上线 |
+| `chat.admin.offline` | Admin→Server | 客服下线 |
+
+### 5.3 文件变更清单
+
+#### Pro模块 (Admin后台)
+```
+application/admin/controller/
+├── Chat.php              # 新增 - 客服工作台控制器
+├── ChatRecord.php        # 新增 - 聊天记录控制器
+└── ChatQuickReply.php    # 新增 - 快捷回复管理控制器
+
+application/admin/view/
+├── chat/
+│   ├── index.html        # 新增 - 客服工作台页面
+│   └── record.html       # 新增 - 聊天记录页面
+└── chat_quick_reply/
+    ├── index.html        # 新增 - 快捷回复列表
+    └── add.html          # 新增 - 添加快捷回复
+
+application/admin/view/index/index.html  # 修改 - 添加客服菜单入口
+```
+
+#### Socket模块
+```
+app/listener/chat/
+├── ChatConnect.php       # 新增 - 聊天连接处理
+├── ChatMessage.php       # 新增 - 消息处理
+└── ChatSession.php       # 新增 - 会话管理
+
+app/services/chat/
+├── ChatService.php       # 新增 - 聊天核心服务
+├── SessionService.php    # 新增 - 会话分配服务
+└── MessageService.php    # 新增 - 消息存储服务
+
+app/models/chat/
+├── ChatSession.php       # 新增 - 会话模型
+├── ChatMessage.php       # 新增 - 消息模型
+└── ChatQuickReply.php    # 新增 - 快捷回复模型
+```
+
+#### PC端
+```
+src/components/chat/
+├── ChatWindow.vue        # 新增 - 聊天窗口组件
+├── ChatMessage.vue       # 新增 - 消息气泡组件
+└── ChatInput.vue         # 新增 - 输入框组件
+
+src/components/updateService/
+└── update-service.vue    # 修改 - 改为打开聊天窗口
+```
+
+#### Game端
+```
+src/components/chat/
+├── ChatWindow.vue        # 新增 - 聊天窗口组件
+├── ChatMessage.vue       # 新增 - 消息气泡组件
+└── ChatInput.vue         # 新增 - 输入框组件
+
+src/components/
+└── HallNav.vue           # 修改 - 添加客服入口
+```
+
+#### Portal端
+```
+pages/user/
+└── customservice.vue     # 修改 - 改为聊天页面
+
+components/chat/
+├── ChatWindow.vue        # 新增 - 聊天窗口组件
+└── ChatMessage.vue       # 新增 - 消息组件
+```
+
+---
+
+## 6. 风险评估
+
+| 风险 | 等级 | 缓解措施 |
+|------|------|----------|
+| WebSocket连接数过多导致服务压力 | 中 | 实现连接池、心跳检测、自动断开空闲连接 |
+| 消息丢失 | 中 | 消息持久化优先、ACK确认机制 |
+| 图片上传占用存储 | 低 | 图片压缩、定期清理、可配置存储路径 |
+| 客服全部离线时用户体验 | 低 | 显示离线提示、支持留言 |
+
+---
+
+## 7. 成功判据 (Success Criteria)
+
+- [ ] 用户可在PC/Game/Portal三端发起客服咨询
+- [ ] 客服可在Admin后台实时接收和回复消息
+- [ ] 消息延迟 < 500ms
+- [ ] 支持文字和图片消息
+- [ ] 离线消息可正常存储和推送
+- [ ] 会话自动分配正常工作
+- [ ] 聊天记录可查询和导出
+- [ ] 快捷回复功能正常
+- [ ] 会话评价功能正常
+
+---
+
+## 8. 实施阶段建议
+
+### Phase 1: 基础架构
+- 数据库表创建
+- Socket服务聊天事件监听器
+- 基础消息收发功能
+
+### Phase 2: Admin后台
+- 客服工作台UI
+- 会话管理
+- 快捷回复管理
+
+### Phase 3: 前端改造
+- PC端聊天组件
+- Game端聊天组件
+- Portal端聊天页面
+
+### Phase 4: 增强功能
+- 离线消息
+- 会话评价
+- 聊天记录查询导出
+
+---
+
+*文档版本: 1.0*
+*最后更新: 2026-01-28*

openspec/archive/customer-service-module/specs.md

@@ -0,0 +1,248 @@
+# OPSX Specs: 在线客服模块
+
+## 变更标识
+- **变更ID**: customer-service-module
+- **版本**: 2.0
+- **状态**: SPEC_COMPLETE
+- **更新日期**: 2026-01-28
+
+---
+
+## 1. 确认约束 (Confirmed Constraints)
+
+### 1.1 会话分配约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-01 | 分配策略 | least-load | 分配给当前会话数最少的在线客服 |
+| CC-02 | 分配锁超时 | 3000ms | SET NX PX 3000 防止并发双分配 |
+| CC-03 | 单客服最大会话数 | 10 | 超过后不再分配新会话 |
+| CC-04 | 分配锁Key | `cs:lock:assign:{userId}` | Redis分布式锁 |
+
+### 1.2 消息机制约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-05 | 送达确认 | 两段ACK | server-ack(服务端已接收) + peer-ack(对端已送达) |
+| CC-06 | 重试策略 | 3次指数退避 | 间隔: 1s → 2s → 4s，失败后标记failed |
+| CC-07 | 消息ID生成 | 雪花算法 | 分布式唯一、有序、高性能 |
+| CC-08 | 消息长度限制 | 500字符 | 超过截断或拒绝 |
+| CC-09 | 重连拉取上限 | 50条 | 用户重连后最多拉取50条未读消息 |
+
+### 1.3 连接管理约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-10 | 心跳间隔 | 30秒 | 客户端每30秒发送ping |
+| CC-11 | 离线判定 | 60秒 | 60秒无心跳判定为离线 |
+| CC-12 | 事件命名空间 | `chat.*` | 与游戏事件 `game.*` 隔离 |
+| CC-13 | 在线状态TTL | 60秒 | Redis Key TTL，心跳续期 |
+
+### 1.4 离线处理约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-14 | 离线模式 | 留言模式 | 提示"客服不在线"，消息入队待处理 |
+| CC-15 | 队列优先级 | 余额优先 | 按用户余额降序处理 |
+| CC-16 | 队列Key | `cs:queue:pending` | Redis ZSET，score=用户余额(负数实现降序) |
+
+### 1.5 图片存储约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-17 | 存储方式 | 本地文件系统 | `public/uploads/chat/YYYYMMDD/` |
+| CC-18 | 大小限制 | 2MB | 2097152 bytes |
+| CC-19 | 格式支持 | jpg,png,gif | MIME类型白名单校验 |
+
+### 1.6 会话生命周期约束
+
+| 约束ID | 约束 | 值 | 说明 |
+|--------|------|-----|------|
+| CC-20 | 自动结束 | 禁用 | 仅支持手动关闭会话 |
+| CC-21 | 评价触发 | 手动 | 用户主动点击评价按钮，无弹窗 |
+
+---
+
+## 2. PBT 属性 (Property-Based Testing)
+
+### 2.1 幂等性属性
+
+```
+PROPERTY: MessageIdempotency
+INVARIANT: ∀ msg1, msg2 ∈ Messages: msg1.msgId = msg2.msgId → DB.count(msgId) = 1
+BOUNDARY: 并发发送相同msgId消息
+FALSIFICATION:
+  - 生成随机msgId
+  - 并发100个goroutine/协程发送相同msgId
+  - 断言: SELECT COUNT(*) FROM cg_chat_message WHERE msg_id = ? 返回 1
+```
+
+### 2.2 会话唯一性属性
+
+```
+PROPERTY: SessionUniqueness
+INVARIANT: ∀ user ∈ Users: COUNT(sessions WHERE user_id = user AND status = 'active') ≤ 1
+BOUNDARY: 用户快速多次发起咨询
+FALSIFICATION:
+  - 选择随机用户
+  - 并发10个请求创建会话
+  - 断言: SELECT COUNT(*) FROM cg_chat_session WHERE user_id = ? AND status IN (0,1) 返回 ≤ 1
+```
+
+### 2.3 分配原子性属性
+
+```
+PROPERTY: AssignmentAtomicity
+INVARIANT: 会话分配要么完全成功(session.admin_id != NULL)，要么完全失败(session.status = 0)
+BOUNDARY: 分配过程中客服下线
+FALSIFICATION:
+  - 开始分配流程
+  - 在分配锁获取后、写入admin_id前，模拟客服下线
+  - 断言: session.admin_id = NULL AND session.status = 0 (待分配)
+```
+
+### 2.4 消息顺序性属性
+
+```
+PROPERTY: MessageOrdering
+INVARIANT: ∀ session: messages ORDER BY id ASC = messages ORDER BY create_time ASC
+BOUNDARY: 高并发消息发送
+FALSIFICATION:
+  - 发送100条带序号(1-100)的消息
+  - 查询: SELECT content FROM cg_chat_message WHERE session_id = ? ORDER BY id
+  - 断言: 序号严格递增 1,2,3,...,100
+```
+
+### 2.5 ACK一致性属性
+
+```
+PROPERTY: AckConsistency
+INVARIANT: ∀ msg: msg.status = 'delivered' → 不会再次推送给同一接收方
+BOUNDARY: 网络抖动导致ACK延迟
+FALSIFICATION:
+  - 发送消息并模拟ACK丢失
+  - 客户端重连
+  - 断言: 已标记delivered的消息不在补发列表中
+```
+
+### 2.6 负载均衡属性
+
+```
+PROPERTY: LoadBalancing
+INVARIANT: ∀ agents a1, a2 ∈ OnlineAgents: |a1.sessionCount - a2.sessionCount| ≤ 1
+BOUNDARY: 多用户同时发起咨询
+FALSIFICATION:
+  - 10个客服在线，各0个会话
+  - 100个用户并发发起咨询
+  - 断言: 每个客服会话数在 [9, 11] 范围内
+```
+
+### 2.7 离线消息完整性属性
+
+```
+PROPERTY: OfflineMessageIntegrity
+INVARIANT: ∀ msg sent while all agents offline: msg ∈ PendingQueue
+BOUNDARY: 客服全部离线时大量消息
+FALSIFICATION:
+  - 所有客服下线
+  - 发送50条消息
+  - 断言: cg_chat_message.count = 50 AND all status = 'pending'
+```
+
+### 2.8 余额排序正确性属性
+
+```
+PROPERTY: BalancePriorityOrdering
+INVARIANT: 队列处理顺序按用户余额降序
+BOUNDARY: 相同余额用户按时间排序
+FALSIFICATION:
+  - 插入用户: balance=[100,500,200,500,300]
+  - 客服上线处理
+  - 断言: 处理顺序为 balance 500(先到), 500(后到), 300, 200, 100
+```
+
+### 2.9 心跳续期属性
+
+```
+PROPERTY: HeartbeatRenewal
+INVARIANT: 心跳后在线状态TTL重置为60秒
+BOUNDARY: 心跳边界时间
+FALSIFICATION:
+  - 建立连接，记录Redis TTL
+  - 等待29秒，发送心跳
+  - 断言: TTL重置为60秒
+  - 等待31秒不发心跳
+  - 断言: 用户被标记为离线
+```
+
+### 2.10 图片大小校验属性
+
+```
+PROPERTY: ImageSizeValidation
+INVARIANT: 图片大小 > 2MB 时上传被拒绝
+BOUNDARY: 边界值 2MB ± 1 byte
+FALSIFICATION:
+  - 上传 2097151 bytes (2MB-1): 断言成功
+  - 上传 2097152 bytes (2MB): 断言成功
+  - 上传 2097153 bytes (2MB+1): 断言失败，返回错误码
+```
+
+---
+
+## 3. Redis Key 设计
+
+| Key Pattern | 类型 | TTL | 说明 |
+|-------------|------|-----|------|
+| `cs:online:agent:{adminId}` | STRING | 60s | 客服在线状态，心跳续期 |
+| `cs:conn:user:{userId}` | STRING | 60s | 用户连接映射 fd |
+| `cs:conn:agent:{adminId}` | STRING | 60s | 客服连接映射 fd |
+| `cs:session:owner:{sessionId}` | STRING | - | 会话归属客服ID |
+| `cs:user:active_session:{userId}` | STRING | - | 用户当前活跃会话ID |
+| `cs:lock:assign:{userId}` | STRING | 3s | 会话分配锁 |
+| `cs:queue:pending` | ZSET | - | 待处理队列，score=-balance |
+| `cs:agent:load:{adminId}` | STRING | - | 客服当前会话数 |
+
+---
+
+## 4. WebSocket 事件协议
+
+### 4.1 客户端 → 服务端
+
+| 事件 | Payload | 说明 |
+|------|---------|------|
+| `chat.connect` | `{token, source}` | 建立聊天连接 |
+| `chat.message.send` | `{sessionId, msgType, content, clientMsgId}` | 发送消息 |
+| `chat.message.ack` | `{msgId}` | 消息已读回执 |
+| `chat.typing` | `{sessionId, isTyping}` | 正在输入状态 |
+| `chat.session.end` | `{sessionId}` | 用户结束会话 |
+| `chat.session.rate` | `{sessionId, rating, content}` | 会话评价 |
+| `chat.ping` | `{}` | 心跳 |
+
+### 4.2 服务端 → 客户端
+
+| 事件 | Payload | 说明 |
+|------|---------|------|
+| `chat.connected` | `{sessionId, agentInfo}` | 连接成功，返回会话信息 |
+| `chat.message.new` | `{msgId, sessionId, senderType, content, time}` | 新消息 |
+| `chat.message.server_ack` | `{clientMsgId, msgId, status}` | 服务端确认收到 |
+| `chat.message.peer_ack` | `{msgId, status}` | 对端已送达/已读 |
+| `chat.typing` | `{sessionId, isTyping}` | 对方正在输入 |
+| `chat.session.assigned` | `{sessionId, agentInfo}` | 会话已分配客服 |
+| `chat.session.ended` | `{sessionId}` | 会话已结束 |
+| `chat.offline_notice` | `{message}` | 客服离线提示 |
+| `chat.pong` | `{}` | 心跳响应 |
+
+### 4.3 客服端专用事件
+
+| 事件 | 方向 | Payload | 说明 |
+|------|------|---------|------|
+| `chat.agent.online` | C→S | `{maxSessions}` | 客服上线 |
+| `chat.agent.offline` | C→S | `{}` | 客服下线 |
+| `chat.session.new` | S→C | `{sessionId, userInfo, source}` | 新会话通知 |
+| `chat.session.transfer` | C→S | `{sessionId, targetAdminId}` | 转接会话 |
+| `chat.queue.list` | S→C | `{sessions: [...]}` | 待处理队列 |
+
+---
+
+*文档版本: 2.0*
+*最后更新: 2026-01-28*

openspec/archive/customer-service-module/tasks.md

@@ -0,0 +1,443 @@
+# OPSX Tasks: 在线客服模块实施计划
+
+## 变更标识
+- **变更ID**: customer-service-module
+- **版本**: 2.0
+- **状态**: ARCHIVED
+- **更新日期**: 2026-01-29
+- **完成日期**: 2026-01-29
+
+---
+
+## 执行原则
+
+> **零决策实施**: 以下所有任务均为纯机械执行，无需实施者做任何技术决策。
+> 所有参数、算法、约束已在 specs.md 和 design.md 中完全定义。
+
+---
+
+## Phase 1: 基础架构 (数据库 + Socket服务)
+
+### TASK-1.1: 创建数据库表
+
+**输入**: design.md Section 2.1 表结构SQL
+
+**执行步骤**:
+1. 在 `Pro/init.sql` 末尾追加以下4个表的CREATE语句:
+   - `cg_chat_session`
+   - `cg_chat_message`
+   - `cg_chat_quick_reply`
+   - `cg_chat_admin_status`
+2. 执行SQL创建表
+
+**验收标准**:
+- [x] 4个表创建成功
+- [x] 所有索引创建正确
+- [x] 字符集为utf8mb4
+
+---
+
+### TASK-1.2: 实现雪花算法工具类
+
+**输入**: design.md Section 3.1 Snowflake代码
+
+**执行步骤**:
+1. 创建文件 `Socket/app/utils/Snowflake.php`
+2. 复制 design.md 中的 Snowflake 类实现
+3. 配置 workerId=1, datacenterId=1
+
+**验收标准**:
+- [x] 生成ID唯一且有序
+- [x] 10000次调用无重复
+
+---
+
+### TASK-1.3: 创建Socket模型类
+
+**输入**: design.md Section 2.1 表结构
+
+**执行步骤**:
+1. 创建 `Socket/app/models/chat/ChatSession.php`
+2. 创建 `Socket/app/models/chat/ChatMessage.php`
+3. 创建 `Socket/app/models/chat/ChatQuickReply.php`
+4. 创建 `Socket/app/models/chat/ChatAdminStatus.php`
+
+**验收标准**:
+- [x] 4个模型类创建完成
+- [x] 表名前缀正确 `cg_`
+- [x] 自动时间戳配置正确
+
+---
+
+### TASK-1.4: 实现AssignService分配服务
+
+**输入**:
+- design.md Section 3.2 分配算法
+- specs.md Section 1 约束 (CC-01~CC-04)
+
+**执行步骤**:
+1. 创建 `Socket/app/services/chat/AssignService.php`
+2. 实现以下方法:
+   - `assignSession(int $userId, int $sessionId): ?int`
+   - `getOnlineAgents(): array`
+   - `selectLeastLoadAgent(): ?int`
+   - `addToOfflineQueue(int $userId, int $sessionId): void`
+   - `processOfflineQueue(int $adminId): void`
+   - `releaseLock(): void`
+3. Redis Key 前缀严格使用 specs.md Section 3 定义
+
+**约束参数**:
+- 分配锁超时: 3000ms
+- 单客服最大会话数: 10
+- 队列Key: `cs:queue:pending`
+- 队列Score: `-balance` (余额负数实现降序)
+
+**验收标准**:
+- [x] 分配锁防止并发双分配
+- [x] 最少会话数策略正确
+- [x] 离线队列按余额排序
+
+---
+
+### TASK-1.5: 实现MessageService消息服务
+
+**输入**:
+- design.md Section 3.3 重试算法
+- specs.md Section 1 约束 (CC-05~CC-09)
+
+**执行步骤**:
+1. 创建 `Socket/app/services/chat/MessageService.php`
+2. 实现以下方法:
+   - `createMessage(array $data): int` (生成雪花ID，入库)
+   - `pushMessage(int $msgId, int $targetFd, array $payload): bool`
+   - `updateMessageStatus(int $msgId, string $status): void`
+   - `getUnreadMessages(int $sessionId, int $limit = 50): array`
+   - `markMessagesAsRead(array $msgIds): void`
+
+**约束参数**:
+- 最大重试次数: 3
+- 重试间隔: [1000, 2000, 4000] ms
+- 消息长度限制: 500字符
+- 重连拉取上限: 50条
+
+**验收标准**:
+- [x] 消息ID使用雪花算法
+- [x] 重试策略为指数退避
+- [x] 消息状态正确流转
+
+---
+
+### TASK-1.6: 实现SessionService会话服务
+
+**输入**: specs.md 约束
+
+**执行步骤**:
+1. 创建 `Socket/app/services/chat/SessionService.php`
+2. 实现以下方法:
+   - `createSession(int $userId, int $source): int`
+   - `getActiveSession(int $userId): ?array`
+   - `endSession(int $sessionId, int $operatorId): bool`
+   - `transferSession(int $sessionId, int $newAdminId): bool`
+   - `rateSession(int $sessionId, int $rating, ?string $content): bool`
+
+**约束参数**:
+- 会话状态: 0=待分配, 1=进行中, 2=已结束
+- 无自动超时关闭
+
+**验收标准**:
+- [x] 同一用户只能有一个活跃会话
+- [x] 转接会话正确更新admin_id
+- [x] 评价存储正确
+
+---
+
+### TASK-1.7: 实现ChatConnectListener
+
+**输入**:
+- specs.md Section 4 WebSocket事件协议
+- specs.md 约束 (CC-10~CC-13)
+
+**执行步骤**:
+1. 创建 `Socket/app/listener/chat/ChatConnectListener.php`
+2. 处理事件:
+   - `chat.connect`: 验证Token，注册在线状态
+   - `chat.ping`: 续期在线状态TTL
+   - 断开连接: 清理Redis映射
+3. 在线状态Key: `cs:online:agent:{adminId}` / `cs:conn:user:{userId}`
+
+**约束参数**:
+- 心跳间隔: 30秒
+- 离线判定: 60秒 (TTL)
+- 在线状态TTL: 60秒
+
+**验收标准**:
+- [x] 连接时验证Token
+- [x] 心跳正确续期TTL
+- [x] 断开时清理Redis
+
+---
+
+### TASK-1.8: 实现ChatMessageListener
+
+**输入**: specs.md Section 4 事件协议
+
+**执行步骤**:
+1. 创建 `Socket/app/listener/chat/ChatMessageListener.php`
+2. 处理事件:
+   - `chat.message.send`: 创建消息 → 返回server_ack → 推送对端 → 等待peer_ack
+   - `chat.message.ack`: 更新消息状态为delivered/read
+   - `chat.typing`: 转发正在输入状态
+
+**验收标准**:
+- [x] 两段ACK机制实现
+- [x] 消息幂等性(msgId去重)
+- [x] typing状态正确转发
+
+---
+
+### TASK-1.9: 实现ChatSessionListener
+
+**输入**: specs.md Section 4 事件协议
+
+**执行步骤**:
+1. 创建 `Socket/app/listener/chat/ChatSessionListener.php`
+2. 处理事件:
+   - `chat.session.end`: 结束会话
+   - `chat.session.rate`: 提交评价
+   - `chat.agent.online`: 客服上线，触发队列处理
+   - `chat.agent.offline`: 客服下线
+   - `chat.session.transfer`: 转接会话
+
+**验收标准**:
+- [x] 客服上线自动处理离线队列
+- [x] 转接正确更新会话归属
+
+---
+
+### TASK-1.10: 注册Listener到Swoole事件
+
+**输入**: 现有Socket模块event.php配置
+
+**执行步骤**:
+1. 编辑 `Socket/config/event.php`
+2. 在listen数组中添加聊天相关Listener
+
+**验收标准**:
+- [x] Listener正确注册
+- [x] 不影响现有游戏事件处理
+
+---
+
+## Phase 2: Admin后台
+
+### TASK-2.1: 创建Chat控制器
+
+**输入**: design.md Section 4.1 API
+
+**执行步骤**:
+1. 创建 `Pro/application/admin/controller/Chat.php`
+2. 继承 `Common` 基类
+3. 实现方法:
+   - `index()`: 客服工作台页面
+   - `sessions()`: 获取会话列表
+   - `messages()`: 获取消息历史
+   - `endSession()`: 结束会话
+   - `transfer()`: 转接会话
+   - `stats()`: 统计数据
+
+**验收标准**:
+- [x] 继承Common基类
+- [x] 权限校验通过
+
+---
+
+### TASK-2.2: 创建ChatQuickReply控制器
+
+**执行步骤**:
+1. 创建 `Pro/application/admin/controller/ChatQuickReply.php`
+2. 实现CRUD方法:
+   - `index()`: 列表
+   - `add()`: 添加
+   - `edit()`: 编辑
+   - `del()`: 删除
+
+**验收标准**:
+- [x] CRUD功能完整
+- [x] 使用insertAdminLog记录操作
+
+---
+
+### TASK-2.3: 创建客服工作台页面
+
+**输入**: Layui组件规范
+
+**执行步骤**:
+1. 创建 `Pro/application/admin/view/chat/index.html`
+2. 布局:
+   - 左侧: 会话列表(待接入/进行中)
+   - 中间: 聊天窗口
+   - 右侧: 用户信息面板
+3. WebSocket连接Admin后台
+
+**验收标准**:
+- [x] Layui风格一致
+- [x] 实时消息收发
+- [x] 新消息声音提示
+
+---
+
+### TASK-2.4: 创建快捷回复管理页面
+
+**执行步骤**:
+1. 创建 `Pro/application/admin/view/chat_quick_reply/index.html`
+2. 创建 `Pro/application/admin/view/chat_quick_reply/add.html`
+3. 表格展示: 分类、标题、内容、排序、状态
+
+**验收标准**:
+- [x] 列表分页正确
+- [x] 添加/编辑表单验证
+
+---
+
+### TASK-2.5: 创建聊天记录查询页面
+
+**执行步骤**:
+1. 创建 `Pro/application/admin/view/chat/record.html`
+2. 筛选条件: 用户名、客服、时间范围
+3. 支持CSV导出
+
+**验收标准**:
+- [x] 搜索功能正确
+- [x] 导出格式正确
+
+---
+
+### TASK-2.6: 添加后台菜单入口
+
+**执行步骤**:
+1. 在数据库 `cg_auth_rule` 表插入菜单
+2. 分配权限给客服角色
+
+**验收标准**:
+- [x] 菜单显示正确
+- [x] 权限控制正确
+
+---
+
+## Phase 3: 前端改造
+
+### TASK-3.1: PC端聊天组件开发
+
+**输入**: Element UI组件规范
+
+**执行步骤**:
+1. 创建 `PC/src/components/chat/chat.vue`
+
+**验收标准**:
+- [x] WebSocket连接稳定
+- [x] 消息实时收发
+
+---
+
+### TASK-3.2: PC端客服入口改造
+
+**执行步骤**:
+1. 修改客服入口，改为打开ChatWindow组件
+
+**验收标准**:
+- [x] 点击客服按钮打开聊天窗口
+- [x] 不再跳转外链
+
+---
+
+### TASK-3.3: Game端聊天组件开发
+
+**状态**: 跳过 (用户确认不需要集成)
+
+---
+
+### TASK-3.4: Game端客服入口添加
+
+**状态**: 跳过 (用户确认不需要集成)
+
+---
+
+### TASK-3.5: Portal端聊天页面改造
+
+**输入**: uView组件规范
+
+**执行步骤**:
+1. 修改 `Portal/pages/user/customservice.vue`
+2. 移除Telegram/Line外链
+3. 改为内嵌聊天功能
+
+**验收标准**:
+- [x] uView风格
+- [x] uni-app兼容(H5/小程序)
+
+---
+
+### TASK-3.6: 前端图片上传接口对接
+
+**执行步骤**:
+1. 各端创建图片上传方法
+2. 调用 `/api/chat/upload` 接口
+3. 限制: 2MB, jpg/png/gif
+
+**验收标准**:
+- [x] 上传前校验大小
+- [x] 上传后返回URL
+
+---
+
+## Phase 4: 集成测试
+
+### TASK-4.1: PBT属性测试
+
+**状态**: 跳过 (手动测试验证)
+
+---
+
+### TASK-4.2: 端到端测试
+
+**执行步骤**:
+1. 用户发起咨询 → 客服接入 → 消息往返 → 结束会话 → 评价
+2. 离线留言 → 客服上线 → 按余额顺序处理
+3. 断线重连 → 补发未读消息
+
+**验收标准**:
+- [x] 完整流程通过
+- [x] 消息延迟<500ms
+
+---
+
+## 实施统计
+
+### 代码量统计
+
+| 模块 | 文件数 | 代码行数 |
+|------|--------|----------|
+| Pro 控制器 | 2 | 692 |
+| Pro 视图 | 5 | 1,600 |
+| Socket Listener | 14 | 1,381 |
+| Socket Services | 3 | 986 |
+| Socket Models | 4 | 236 |
+| Portal 前端 | 1 | 518 |
+| PC 前端 | 1 | 122 |
+| **总计** | **30** | **5,535** |
+
+### 完成情况
+
+| Phase | 任务数 | 完成 | 跳过 |
+|-------|--------|------|------|
+| Phase 1: 基础架构 | 10 | 10 | 0 |
+| Phase 2: Admin后台 | 6 | 6 | 0 |
+| Phase 3: 前端改造 | 6 | 4 | 2 (Game端) |
+| Phase 4: 集成测试 | 2 | 1 | 1 (PBT测试) |
+| **总计** | **24** | **21** | **3** |
+
+---
+
+*文档版本: 2.0*
+*最后更新: 2026-01-29*
+*归档日期: 2026-01-29*

runtime/log/202601/28_cli.log

@@ -0,0 +1,14 @@
+[ 2026-01-28T17:26:18+00:00 ][ error ] [8192]think\App::run(): Implicitly marking parameter $request as nullable is deprecated, the explicit nullable type must be used instead[/Users/li/Desktop/work/og/Pro/thinkphp/library/think/App.php:77]
+[ info ] [ LOG ] INIT File
+[ 2026-01-28T17:26:18+00:00 ][ error ] [1]Uncaught think\exception\ErrorException: think\console\output\formatter\Stack::__construct(): Implicitly marking parameter $emptyStyle as nullable is deprecated, the explicit nullable type must be used instead in /Users/li/Desktop/work/og/Pro/thinkphp/library/think/console/output/formatter/Stack.php:31
+Stack trace:
+#0 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/Loader.php(646): think\Error::appError(8192, 'think\\console\\o...', '/Users/li/Deskt...', 31)
+#1 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/Loader.php(646): include()
+#2 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/Loader.php(85): think\__include_file('/Users/li/Deskt...')
+#3 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/console/output/Formatter.php(45): think\Loader::autoload('think\\console\\o...')
+#4 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/console/output/driver/Console.php(34): think\console\output\Formatter->__construct()
+#5 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/console/Output.php(71): think\console\output\driver\Console->__construct(Object(think\console\Output))
+#6 /Users/li/Desktop/work/og/Pro/thinkphp/library/think/Error.php(50): think\console\Output->__construct()
+#7 [internal function]: think\Error::appException(Object(think\exception\ErrorException))
+#8 {main}
+  thrown[/Users/li/Desktop/work/og/Pro/thinkphp/library/think/console/output/formatter/Stack.php:31]

runtime/log/202601/31_cli.log

@@ -0,0 +1,14 @@
+[ 2026-01-31T09:56:51+00:00 ][ error ] [8192]think\App::run(): Implicitly marking parameter $request as nullable is deprecated, the explicit nullable type must be used instead[/Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/App.php:77]
+[ info ] [ LOG ] INIT File
+[ 2026-01-31T09:56:51+00:00 ][ error ] [1]Uncaught think\exception\ErrorException: think\console\output\formatter\Stack::__construct(): Implicitly marking parameter $emptyStyle as nullable is deprecated, the explicit nullable type must be used instead in /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/console/output/formatter/Stack.php:31
+Stack trace:
+#0 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/Loader.php(646): think\Error::appError(8192, 'think\\console\\o...', '/Users/li/Deskt...', 31)
+#1 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/Loader.php(646): include()
+#2 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/Loader.php(85): think\__include_file('/Users/li/Deskt...')
+#3 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/console/output/Formatter.php(45): think\Loader::autoload('think\\console\\o...')
+#4 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/console/output/driver/Console.php(34): think\console\output\Formatter->__construct()
+#5 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/console/Output.php(71): think\console\output\driver\Console->__construct(Object(think\console\Output))
+#6 /Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/Error.php(50): think\console\Output->__construct()
+#7 [internal function]: think\Error::appException(Object(think\exception\ErrorException))
+#8 {main}
+  thrown[/Users/li/Desktop/work/qingdao/og/Pro/thinkphp/library/think/console/output/formatter/Stack.php:31]