464 lines
15 KiB
PHP
Executable File
464 lines
15 KiB
PHP
Executable File
<?php
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namespace app\admin\controller;
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use think\Db;
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use think\Request;
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use think\Session;
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/**
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* 客服管理控制器
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* Class Chat
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* @package app\admin\controller
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*/
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class Chat extends Common
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{
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/**
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* 客服工作台
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*/
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public function index()
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{
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$user_info = Session::get('user_info');
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$admin_id = $user_info['id'];
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// 从数据库获取最新的login_token（避免session中没有的情况）
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$admin = Db::name('admin')->where('id', $admin_id)->field('login_token')->find();
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$login_token = $admin['login_token'] ?? '';
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// 如果没有login_token，生成一个新的
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if (empty($login_token)) {
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$login_token = md5($admin_id . time() . uniqid());
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Db::name('admin')->where('id', $admin_id)->update(['login_token' => $login_token]);
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}
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// 获取客服配置
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$admin_status = Db::name('chat_admin_status')->where('admin_id', $admin_id)->find();
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if (!$admin_status) {
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// 创建默认配置
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Db::name('chat_admin_status')->insert([
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'admin_id' => $admin_id,
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'max_sessions' => 10,
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'is_enabled' => 1,
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'create_time' => time(),
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'update_time' => time(),
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]);
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$admin_status = ['max_sessions' => 10, 'is_enabled' => 1];
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}
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$this->assign('admin_status', $admin_status);
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$this->assign('admin_id', $admin_id);
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$this->assign('login_token', $login_token);
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return $this->fetch();
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}
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/**
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* 获取会话列表 (AJAX)
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*/
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public function sessions()
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{
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$user_info = Session::get('user_info');
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$admin_id = $user_info['id'];
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$status = Request::instance()->get('status', 1); // 默认进行中
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$where = ['admin_id' => $admin_id];
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if ($status !== 'all') {
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$where['status'] = (int)$status;
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}
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$sessions = Db::name('chat_session')
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->where($where)
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->order('last_msg_time desc, create_time desc')
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->select();
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foreach ($sessions as &$session) {
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// 获取用户信息
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$user = Db::name('user')->where('id', $session['user_id'])->find();
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$session['user_info'] = [
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'username' => $user['username'] ?? '',
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'nickname' => $user['nickname'] ?? $user['username'] ?? '',
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'money' => $user['money'] ?? 0,
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];
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// 未读消息数
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$session['unread_count'] = Db::name('chat_message')
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->where('session_id', $session['id'])
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->where('sender_type', 1) // 用户发送
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->where('status', '<', 3) // 未读
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->count();
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// 格式化时间
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$session['create_time_fmt'] = date('Y-m-d H:i:s', $session['create_time']);
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$session['last_msg_time_fmt'] = $session['last_msg_time'] ? date('H:i', $session['last_msg_time']) : '';
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// 来源
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$sourceMap = [1 => 'PC', 2 => 'Game', 3 => 'Portal'];
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$session['source_name'] = $sourceMap[$session['source']] ?? 'Unknown';
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}
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return json(['code' => 0, 'data' => $sessions]);
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}
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/**
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* 获取待分配会话列表 (AJAX)
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*/
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public function pending()
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{
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$sessions = Db::name('chat_session')
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->where('status', 0) // 待分配
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->order('create_time asc')
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->select();
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foreach ($sessions as &$session) {
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$user = Db::name('user')->where('id', $session['user_id'])->find();
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$session['user_info'] = [
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'username' => $user['username'] ?? '',
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'nickname' => $user['nickname'] ?? $user['username'] ?? '',
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'money' => $user['money'] ?? 0,
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];
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$session['create_time_fmt'] = date('Y-m-d H:i:s', $session['create_time']);
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$sourceMap = [1 => 'PC', 2 => 'Game', 3 => 'Portal'];
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$session['source_name'] = $sourceMap[$session['source']] ?? 'Unknown';
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}
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return json(['code' => 0, 'data' => $sessions]);
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}
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/**
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* 获取消息历史 (AJAX)
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*/
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public function messages()
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{
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$session_id = Request::instance()->get('session_id');
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$last_id = Request::instance()->get('last_id', 0);
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$limit = Request::instance()->get('limit', 50);
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if (!$session_id) {
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return json(['code' => 1, 'msg' => '参数错误']);
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}
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$query = Db::name('chat_message')->where('session_id', $session_id);
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if ($last_id > 0) {
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$query->where('id', '<', $last_id);
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}
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$messages = $query->order('id desc')->limit($limit)->select();
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$messages = array_reverse($messages); // 按时间正序
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foreach ($messages as &$msg) {
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$msg['create_time_fmt'] = date('H:i:s', $msg['create_time']);
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}
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return json(['code' => 0, 'data' => $messages]);
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}
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/**
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* 结束会话 (AJAX)
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*/
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public function endSession()
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{
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$session_id = Request::instance()->post('session_id');
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$user_info = Session::get('user_info');
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if (!$session_id) {
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return json(['code' => 1, 'msg' => '参数错误']);
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}
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$session = Db::name('chat_session')->where('id', $session_id)->find();
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if (!$session || $session['admin_id'] != $user_info['id']) {
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return json(['code' => 1, 'msg' => '无权操作']);
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}
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Db::name('chat_session')->where('id', $session_id)->update([
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'status' => 2,
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'end_time' => time(),
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'update_time' => time(),
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]);
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insertAdminLog('结束客服会话', '会话ID: ' . $session_id);
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return json(['code' => 0, 'msg' => '操作成功']);
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}
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/**
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* 手动接入会话 (AJAX)
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*/
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public function acceptSession()
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{
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$session_id = Request::instance()->post('session_id');
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$user_info = Session::get('user_info');
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$admin_id = $user_info['id'];
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if (!$session_id) {
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return json(['code' => 1, 'msg' => '参数错误']);
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}
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// 检查会话是否存在且状态为待分配
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$session = Db::name('chat_session')->where('id', $session_id)->find();
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if (!$session) {
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return json(['code' => 1, 'msg' => '会话不存在']);
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}
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if ($session['status'] != 0) {
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return json(['code' => 1, 'msg' => '该会话已被接入']);
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}
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// 检查客服当前会话数是否已满
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$admin_status = Db::name('chat_admin_status')->where('admin_id', $admin_id)->find();
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$max_sessions = $admin_status['max_sessions'] ?? 10;
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$current_sessions = Db::name('chat_session')
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->where('admin_id', $admin_id)
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->where('status', 1)
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->count();
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if ($current_sessions >= $max_sessions) {
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return json(['code' => 1, 'msg' => '已达最大会话数限制(' . $max_sessions . ')']);
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}
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// 接入会话
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$result = Db::name('chat_session')->where('id', $session_id)->where('status', 0)->update([
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'admin_id' => $admin_id,
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'status' => 1,
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'update_time' => time(),
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]);
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if ($result) {
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insertAdminLog('接入客服会话', '会话ID: ' . $session_id);
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return json(['code' => 0, 'msg' => '接入成功']);
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} else {
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return json(['code' => 1, 'msg' => '接入失败，可能已被其他客服接入']);
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}
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}
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/**
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* 转接会话 (AJAX)
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*/
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public function transfer()
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{
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$session_id = Request::instance()->post('session_id');
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$target_admin_id = Request::instance()->post('target_admin_id');
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$user_info = Session::get('user_info');
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if (!$session_id || !$target_admin_id) {
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return json(['code' => 1, 'msg' => '参数错误']);
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}
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$session = Db::name('chat_session')->where('id', $session_id)->find();
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if (!$session || $session['admin_id'] != $user_info['id']) {
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return json(['code' => 1, 'msg' => '无权操作']);
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}
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Db::name('chat_session')->where('id', $session_id)->update([
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'admin_id' => $target_admin_id,
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'update_time' => time(),
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]);
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insertAdminLog('转接客服会话', '会话ID: ' . $session_id . ', 转接给: ' . $target_admin_id);
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return json(['code' => 0, 'msg' => '转接成功']);
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}
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/**
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* 获取在线客服列表 (AJAX)
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*/
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public function onlineAgents()
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{
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$user_info = Session::get('user_info');
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// 获取启用客服功能的管理员
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$agents = Db::name('chat_admin_status')
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->alias('s')
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->join('admin a', 'a.id = s.admin_id')
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->where('s.is_enabled', 1)
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->where('a.id', '<>', $user_info['id'])
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->field('a.id, a.admin as username, a.admin as nickname, s.max_sessions')
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->select();
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return json(['code' => 0, 'data' => $agents]);
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}
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/**
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* 聊天记录查询
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*/
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public function record()
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{
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$get = Request::instance()->get();
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$this->assign('get', $get);
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$username = Request::instance()->get('username');
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$admin_id = Request::instance()->get('admin_id');
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$startDate = Request::instance()->get('startDate');
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$endDate = Request::instance()->get('endDate');
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$export = Request::instance()->get('export');
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$where = [];
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$startTime = 0;
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$endTime = time();
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if ($startDate) $startTime = strtotime($startDate);
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if ($endDate) $endTime = strtotime($endDate) + 86400;
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$where['s.create_time'] = ['between', [$startTime, $endTime]];
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if ($admin_id) {
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$where['s.admin_id'] = $admin_id;
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}
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$query = Db::name('chat_session')
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->alias('s')
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->join('user u', 'u.id = s.user_id', 'left')
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->join('admin a', 'a.id = s.admin_id', 'left')
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->where($where);
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if ($username) {
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$query->where('u.username', 'like', "%{$username}%");
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}
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if ($export == 1) {
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$list = $query->field('s.*, u.username, u.nickname as user_nickname, a.admin as admin_username')
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->order('s.create_time desc')
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->select();
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$excelData = [];
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foreach ($list as $k => $v) {
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$excelData[$k][0] = $v['id'];
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$excelData[$k][1] = $v['username'];
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$excelData[$k][2] = $v['admin_username'] ?? '未分配';
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$excelData[$k][3] = ['PC', 'Game', 'Portal'][$v['source'] - 1] ?? '';
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$excelData[$k][4] = ['待分配', '进行中', '已结束'][$v['status']] ?? '';
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$excelData[$k][5] = $v['rating'] ?? '-';
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$excelData[$k][6] = date('Y-m-d H:i:s', $v['create_time']);
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$excelData[$k][7] = $v['end_time'] ? date('Y-m-d H:i:s', $v['end_time']) : '-';
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}
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$title = ['会话ID', '用户名', '客服', '来源', '状态', '评分', '开始时间', '结束时间'];
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$this->exportExcelCore($excelData, '聊天记录-' . date('Ymd'), $title);
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exit;
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}
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$list = $query->field('s.*, u.username, u.nickname as user_nickname, a.admin as admin_username')
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->order('s.create_time desc')
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->paginate(15, false, ['query' => $get]);
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// 获取客服列表
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$admins = Db::name('admin')->where('status', 1)->field('id, admin as username, admin as nickname')->select();
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$this->assign('list', $list);
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$this->assign('admins', $admins);
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return $this->fetch();
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}
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/**
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* 查看会话详情
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*/
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public function detail()
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{
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$session_id = Request::instance()->get('session_id');
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$session = Db::name('chat_session')
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->alias('s')
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->join('user u', 'u.id = s.user_id', 'left')
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->join('admin a', 'a.id = s.admin_id', 'left')
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->where('s.id', $session_id)
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->field('s.*, u.username, u.nickname as user_nickname, u.money, a.admin as admin_username')
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->find();
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if (!$session) {
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$this->error('会话不存在');
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}
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$messages = Db::name('chat_message')
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->where('session_id', $session_id)
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->order('id asc')
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->select();
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$this->assign('session', $session);
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$this->assign('messages', $messages);
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return $this->fetch();
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}
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/**
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* 客服统计
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*/
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public function stats()
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{
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$user_info = Session::get('user_info');
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$admin_id = Request::instance()->get('admin_id', $user_info['id']);
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$startDate = Request::instance()->get('startDate', date('Y-m-d', strtotime('-7 days')));
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$endDate = Request::instance()->get('endDate', date('Y-m-d'));
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$startTime = strtotime($startDate);
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$endTime = strtotime($endDate) + 86400;
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$where = [
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'admin_id' => $admin_id,
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'create_time' => ['between', [$startTime, $endTime]],
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];
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// 统计数据
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$stats = [
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'total_sessions' => Db::name('chat_session')->where($where)->count(),
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'ended_sessions' => Db::name('chat_session')->where($where)->where('status', 2)->count(),
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'avg_rating' => Db::name('chat_session')->where($where)->whereNotNull('rating')->avg('rating') ?: 0,
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'total_messages' => Db::name('chat_message')
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->alias('m')
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->join('chat_session s', 's.id = m.session_id')
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->where('s.admin_id', $admin_id)
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->where('m.create_time', 'between', [$startTime, $endTime])
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->count(),
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];
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$this->assign('stats', $stats);
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$this->assign('startDate', $startDate);
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$this->assign('endDate', $endDate);
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return $this->fetch();
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}
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/**
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* 获取快捷回复列表 (AJAX)
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*/
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public function quickReplies()
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{
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$category = Request::instance()->get('category');
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$query = Db::name('chat_quick_reply')->where('status', 1);
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if ($category) {
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$query->where('category', $category);
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}
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$list = $query->order('sort asc, id asc')->select();
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$categories = Db::name('chat_quick_reply')
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->where('status', 1)
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->whereNotNull('category')
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->where('category', '<>', '')
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->group('category')
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->column('category');
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return json(['code' => 0, 'data' => $list, 'categories' => $categories]);
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}
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/**
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* 图片上传
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*/
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public function upload()
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{
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$file = Request::instance()->file('image');
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if (!$file) {
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return json(['code' => 1, 'msg' => '请选择文件']);
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}
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// 验证文件
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$info = $file->validate([
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'size' => 2097152, // 2MB
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'ext' => 'jpg,png,gif,jpeg'
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])->move(ROOT_PATH . 'public/uploads/chat/' . date('Ymd'));
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if ($info) {
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$url = '/uploads/chat/' . date('Ymd') . '/' . $info->getSaveName();
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return json(['code' => 0, 'url' => $url]);
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} else {
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return json(['code' => 1, 'msg' => $file->getError()]);
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}
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}
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}
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