feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端: - 4个迁移文件新增23张业务表 - 23个Eloquent Model(含关联/类型转换/门店隔离) - 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等) - 110+条API路由(crm/room/care/meal四大前缀) 前端: - 4个API模块(crm.js/room.js/care.js/meal.js) - 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)
2026-03-13 20:18:29 +08:00
parent 11c177a432
commit 16bcd9bcf0
65 changed files with 4660 additions and 0 deletions
@@ -0,0 +1,68 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Care;
+
+use App\Http\Controllers\Controller;
+use App\Models\Care\CareException;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CareExceptionController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CareException::query()->with(['profile.customer', 'reporter', 'handler']);
+        $query->when($request->care_profile_id, fn($q, $v) => $q->where('care_profile_id', $v));
+        $query->when($request->level, fn($q, $v) => $q->where('level', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'care_profile_id' => 'required|exists:care_profiles,id',
+            'level' => 'required|integer|in:1,2,3',
+            'description' => 'required|string',
+            'images' => 'nullable|array',
+        ]);
+        $validated['reporter_id'] = auth()->id();
+        $validated['status'] = 0;
+
+        return $this->success(CareException::create($validated));
+    }
+
+    public function show(CareException $careException): JsonResponse
+    {
+        return $this->success($careException->load(['profile.customer', 'reporter', 'handler']));
+    }
+
+    public function update(Request $request, CareException $careException): JsonResponse
+    {
+        $validated = $request->validate([
+            'level' => 'sometimes|integer|in:1,2,3',
+            'description' => 'sometimes|string',
+            'images' => 'nullable|array',
+        ]);
+        $careException->update($validated);
+        return $this->success($careException);
+    }
+
+    public function handle(Request $request, CareException $careException): JsonResponse
+    {
+        if ($careException->status === 2) {
+            return $this->error('该异常已处理', 40001);
+        }
+        $validated = $request->validate([
+            'handle_result' => 'required|string',
+        ]);
+        $careException->update([
+            'handle_result' => $validated['handle_result'],
+            'handler_id' => auth()->id(),
+            'handle_at' => now(),
+            'status' => 2,
+        ]);
+        return $this->success($careException);
+    }
+}
@@ -0,0 +1,59 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Care;
+
+use App\Http\Controllers\Controller;
+use App\Models\Care\CarePlan;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CarePlanController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CarePlan::query()->with(['profile.customer', 'nurse']);
+        $query->when($request->care_profile_id, fn($q, $v) => $q->where('care_profile_id', $v));
+        $query->when($request->plan_date, fn($q, $v) => $q->whereDate('plan_date', $v));
+        $query->when($request->nurse_id, fn($q, $v) => $q->where('nurse_id', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'care_profile_id' => 'required|exists:care_profiles,id',
+            'plan_date' => 'required|date',
+            'stage' => 'nullable|string|max:50',
+            'items' => 'nullable|array',
+            'nurse_id' => 'nullable|exists:users,id',
+        ]);
+        $validated['status'] = 0;
+        return $this->success(CarePlan::create($validated));
+    }
+
+    public function show(CarePlan $carePlan): JsonResponse
+    {
+        return $this->success($carePlan->load(['profile.customer', 'nurse', 'records']));
+    }
+
+    public function update(Request $request, CarePlan $carePlan): JsonResponse
+    {
+        $validated = $request->validate([
+            'plan_date' => 'sometimes|date',
+            'stage' => 'nullable|string|max:50',
+            'items' => 'nullable|array',
+            'nurse_id' => 'nullable|exists:users,id',
+            'status' => 'sometimes|integer|in:0,1,2',
+        ]);
+        $carePlan->update($validated);
+        return $this->success($carePlan);
+    }
+
+    public function destroy(CarePlan $carePlan): JsonResponse
+    {
+        $carePlan->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,68 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Care;
+
+use App\Http\Controllers\Controller;
+use App\Models\Care\CareProfile;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CareProfileController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CareProfile::query()->with('customer');
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->risk_level, fn($q, $v) => $q->where('risk_level', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'reservation_id' => 'nullable|exists:reservations,id',
+            'type' => 'required|integer|in:1,2',
+            'baby_name' => 'nullable|string|max:50',
+            'baby_gender' => 'nullable|integer|in:1,2',
+            'baby_birthday' => 'nullable|date',
+            'birth_weight' => 'nullable|numeric|min:0',
+            'birth_method' => 'nullable|integer|in:1,2',
+            'allergies' => 'nullable|string',
+            'medical_history' => 'nullable|string',
+            'risk_level' => 'sometimes|integer|in:0,1,2',
+            'assessment' => 'nullable|array',
+        ]);
+        return $this->success(CareProfile::create($validated));
+    }
+
+    public function show(CareProfile $careProfile): JsonResponse
+    {
+        return $this->success($careProfile->load(['customer', 'plans.nurse', 'records', 'exceptions', 'healthMetrics']));
+    }
+
+    public function update(Request $request, CareProfile $careProfile): JsonResponse
+    {
+        $validated = $request->validate([
+            'baby_name' => 'nullable|string|max:50',
+            'baby_gender' => 'nullable|integer|in:1,2',
+            'baby_birthday' => 'nullable|date',
+            'birth_weight' => 'nullable|numeric|min:0',
+            'birth_method' => 'nullable|integer|in:1,2',
+            'allergies' => 'nullable|string',
+            'medical_history' => 'nullable|string',
+            'risk_level' => 'sometimes|integer|in:0,1,2',
+            'assessment' => 'nullable|array',
+        ]);
+        $careProfile->update($validated);
+        return $this->success($careProfile);
+    }
+
+    public function destroy(CareProfile $careProfile): JsonResponse
+    {
+        $careProfile->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,62 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Care;
+
+use App\Http\Controllers\Controller;
+use App\Models\Care\CareRecord;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CareRecordController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CareRecord::query()->with(['profile.customer', 'nurse']);
+        $query->when($request->care_profile_id, fn($q, $v) => $q->where('care_profile_id', $v));
+        $query->when($request->care_plan_id, fn($q, $v) => $q->where('care_plan_id', $v));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->nurse_id, fn($q, $v) => $q->where('nurse_id', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'care_profile_id' => 'required|exists:care_profiles,id',
+            'care_plan_id' => 'nullable|exists:care_plans,id',
+            'type' => 'nullable|integer|in:1,2',
+            'items' => 'nullable|array',
+            'remark' => 'nullable|string',
+            'images' => 'nullable|array',
+            'recorded_at' => 'sometimes|date',
+        ]);
+        $validated['nurse_id'] = auth()->id();
+        $validated['recorded_at'] = $validated['recorded_at'] ?? now();
+
+        return $this->success(CareRecord::create($validated));
+    }
+
+    public function show(CareRecord $careRecord): JsonResponse
+    {
+        return $this->success($careRecord->load(['profile.customer', 'plan', 'nurse']));
+    }
+
+    public function update(Request $request, CareRecord $careRecord): JsonResponse
+    {
+        $validated = $request->validate([
+            'type' => 'nullable|integer|in:1,2',
+            'items' => 'nullable|array',
+            'remark' => 'nullable|string',
+            'images' => 'nullable|array',
+        ]);
+        $careRecord->update($validated);
+        return $this->success($careRecord);
+    }
+
+    public function destroy(CareRecord $careRecord): JsonResponse
+    {
+        $careRecord->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,38 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Care;
+
+use App\Http\Controllers\Controller;
+use App\Models\Care\HealthMetric;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class HealthMetricController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = HealthMetric::query()->with('recorder');
+        $query->when($request->care_profile_id, fn($q, $v) => $q->where('care_profile_id', $v));
+        $query->when($request->metric_type, fn($q, $v) => $q->where('metric_type', $v));
+        $query->when($request->start_date, fn($q, $v) => $q->where('recorded_at', '>=', $v));
+        $query->when($request->end_date, fn($q, $v) => $q->where('recorded_at', '<=', $v));
+
+        return $this->paginate($query->latest('recorded_at')->paginate($request->input('per_page', 50)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'care_profile_id' => 'required|exists:care_profiles,id',
+            'metric_type' => 'required|string|max:30',
+            'value' => 'required|numeric',
+            'unit' => 'nullable|string|max:10',
+            'recorded_at' => 'sometimes|date',
+            'remark' => 'nullable|string|max:255',
+        ]);
+        $validated['recorder_id'] = auth()->id();
+        $validated['recorded_at'] = $validated['recorded_at'] ?? now();
+
+        return $this->success(HealthMetric::create($validated));
+    }
+}
@@ -0,0 +1,59 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Channel;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ChannelController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Channel::query();
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'required|string|max:50',
+            'type' => 'required|integer|in:1,2,3',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+
+        $channel = Channel::create($validated);
+
+        return $this->success($channel);
+    }
+
+    public function show(Channel $channel): JsonResponse
+    {
+        return $this->success($channel->load('leads'));
+    }
+
+    public function update(Request $request, Channel $channel): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'sometimes|string|max:50',
+            'type' => 'sometimes|integer|in:1,2,3',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+
+        $channel->update($validated);
+
+        return $this->success($channel);
+    }
+
+    public function destroy(Channel $channel): JsonResponse
+    {
+        $channel->delete();
+
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,74 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Complaint;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ComplaintController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Complaint::query()->with(['customer', 'handler']);
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'content' => 'required|string',
+            'images' => 'nullable|array',
+        ]);
+        $validated['status'] = 0;
+
+        return $this->success(Complaint::create($validated));
+    }
+
+    public function show(Complaint $complaint): JsonResponse
+    {
+        return $this->success($complaint->load(['customer', 'handler']));
+    }
+
+    public function update(Request $request, Complaint $complaint): JsonResponse
+    {
+        $validated = $request->validate([
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'content' => 'sometimes|string',
+            'images' => 'nullable|array',
+        ]);
+        $complaint->update($validated);
+        return $this->success($complaint);
+    }
+
+    public function destroy(Complaint $complaint): JsonResponse
+    {
+        $complaint->delete();
+        return $this->success(null);
+    }
+
+    public function handle(Request $request, Complaint $complaint): JsonResponse
+    {
+        if ($complaint->status >= 2) {
+            return $this->error('该投诉已处理', 40001);
+        }
+        $validated = $request->validate([
+            'handle_result' => 'required|string',
+            'status' => 'required|integer|in:2,3',
+        ]);
+        $complaint->update([
+            'handle_result' => $validated['handle_result'],
+            'status' => $validated['status'],
+            'handler_id' => auth()->id(),
+            'handle_at' => now(),
+        ]);
+        return $this->success($complaint);
+    }
+}
@@ -0,0 +1,97 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Contract;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ContractController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Contract::query()->with(['customer', 'auditor']);
+        $query->when($request->contract_no, fn($q, $v) => $q->where('contract_no', 'like', "%{$v}%"));
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'contract_no' => 'required|string|max:50|unique:contracts',
+            'package_name' => 'nullable|string|max:100',
+            'total_amount' => 'required|numeric|min:0',
+            'discount_amount' => 'sometimes|numeric|min:0',
+            'actual_amount' => 'required|numeric|min:0',
+            'days' => 'nullable|integer|min:1',
+            'check_in_date' => 'nullable|date',
+            'check_out_date' => 'nullable|date|after_or_equal:check_in_date',
+            'remark' => 'nullable|string',
+        ]);
+        $validated['created_by'] = auth()->id();
+        $validated['status'] = 0;
+
+        return $this->success(Contract::create($validated));
+    }
+
+    public function show(Contract $contract): JsonResponse
+    {
+        return $this->success($contract->load(['customer', 'auditor', 'creator']));
+    }
+
+    public function update(Request $request, Contract $contract): JsonResponse
+    {
+        if ($contract->status !== 0) {
+            return $this->error('只能修改待审核的合同', 40001);
+        }
+        $validated = $request->validate([
+            'package_name' => 'nullable|string|max:100',
+            'total_amount' => 'sometimes|numeric|min:0',
+            'discount_amount' => 'sometimes|numeric|min:0',
+            'actual_amount' => 'sometimes|numeric|min:0',
+            'days' => 'nullable|integer|min:1',
+            'check_in_date' => 'nullable|date',
+            'check_out_date' => 'nullable|date|after_or_equal:check_in_date',
+            'remark' => 'nullable|string',
+        ]);
+        $contract->update($validated);
+        return $this->success($contract);
+    }
+
+    public function destroy(Contract $contract): JsonResponse
+    {
+        if ($contract->status !== 0) {
+            return $this->error('只能删除待审核的合同', 40001);
+        }
+        $contract->delete();
+        return $this->success(null);
+    }
+
+    public function audit(Request $request, Contract $contract): JsonResponse
+    {
+        if ($contract->status !== 0) {
+            return $this->error('该合同已审核', 40001);
+        }
+        $validated = $request->validate([
+            'status' => 'required|integer|in:1,2',
+            'audit_remark' => 'nullable|string|max:255',
+        ]);
+        $contract->update([
+            'status' => $validated['status'],
+            'audit_user_id' => auth()->id(),
+            'audit_at' => now(),
+            'audit_remark' => $validated['audit_remark'] ?? null,
+        ]);
+
+        if ($validated['status'] === 1) {
+            $contract->customer->update(['status' => 2]);
+        }
+
+        return $this->success($contract);
+    }
+}
@@ -0,0 +1,86 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Customer;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CustomerController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Customer::query()->with(['owner']);
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->phone, fn($q, $v) => $q->where('phone', 'like', "%{$v}%"));
+        $query->when($request->status, fn($q, $v) => $q->where('status', $v));
+        $query->when($request->owner_id, fn($q, $v) => $q->where('owner_id', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'lead_id' => 'nullable|exists:leads,id',
+            'name' => 'required|string|max:50',
+            'phone' => 'required|string|max:20',
+            'id_card' => 'nullable|string|max:20',
+            'wechat' => 'nullable|string|max:50',
+            'birthday' => 'nullable|date',
+            'expected_date' => 'nullable|date',
+            'actual_date' => 'nullable|date',
+            'baby_count' => 'sometimes|integer|min:1',
+            'tags' => 'nullable|array',
+            'remark' => 'nullable|string',
+            'families' => 'nullable|array',
+            'families.*.name' => 'nullable|string|max:50',
+            'families.*.phone' => 'nullable|string|max:20',
+            'families.*.relation' => 'nullable|string|max:20',
+            'families.*.is_emergency' => 'nullable|boolean',
+        ]);
+
+        $families = $validated['families'] ?? [];
+        unset($validated['families']);
+        $validated['status'] = 1;
+
+        $customer = Customer::create($validated);
+        if ($families) {
+            $customer->families()->createMany($families);
+        }
+
+        return $this->success($customer->load('families'));
+    }
+
+    public function show(Customer $customer): JsonResponse
+    {
+        return $this->success($customer->load(['owner', 'families', 'contracts', 'complaints']));
+    }
+
+    public function update(Request $request, Customer $customer): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'sometimes|string|max:50',
+            'phone' => 'sometimes|string|max:20',
+            'id_card' => 'nullable|string|max:20',
+            'wechat' => 'nullable|string|max:50',
+            'birthday' => 'nullable|date',
+            'expected_date' => 'nullable|date',
+            'actual_date' => 'nullable|date',
+            'baby_count' => 'sometimes|integer|min:1',
+            'tags' => 'nullable|array',
+            'status' => 'sometimes|integer|in:1,2,3,4,5',
+            'owner_id' => 'nullable|exists:users,id',
+            'remark' => 'nullable|string',
+        ]);
+        $customer->update($validated);
+        return $this->success($customer);
+    }
+
+    public function destroy(Customer $customer): JsonResponse
+    {
+        $customer->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,93 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Lead;
+use App\Models\Crm\LeadFollow;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class LeadController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Lead::query()->with(['channel', 'owner']);
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->phone, fn($q, $v) => $q->where('phone', 'like', "%{$v}%"));
+        $query->when($request->status, fn($q, $v) => $q->where('status', $v));
+        $query->when($request->channel_id, fn($q, $v) => $q->where('channel_id', $v));
+        $query->when($request->owner_id, fn($q, $v) => $q->where('owner_id', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'channel_id' => 'nullable|exists:channels,id',
+            'name' => 'required|string|max:50',
+            'phone' => 'required|string|max:20',
+            'wechat' => 'nullable|string|max:50',
+            'expected_date' => 'nullable|date',
+            'source' => 'nullable|string|max:50',
+            'remark' => 'nullable|string',
+        ]);
+        $validated['created_by'] = auth()->id();
+        $validated['status'] = 1;
+
+        return $this->success(Lead::create($validated));
+    }
+
+    public function show(Lead $lead): JsonResponse
+    {
+        return $this->success($lead->load(['channel', 'owner', 'follows.user']));
+    }
+
+    public function update(Request $request, Lead $lead): JsonResponse
+    {
+        $validated = $request->validate([
+            'channel_id' => 'nullable|exists:channels,id',
+            'name' => 'sometimes|string|max:50',
+            'phone' => 'sometimes|string|max:20',
+            'wechat' => 'nullable|string|max:50',
+            'expected_date' => 'nullable|date',
+            'source' => 'nullable|string|max:50',
+            'status' => 'sometimes|integer|in:1,2,3,4',
+            'remark' => 'nullable|string',
+        ]);
+        $lead->update($validated);
+        return $this->success($lead);
+    }
+
+    public function destroy(Lead $lead): JsonResponse
+    {
+        $lead->delete();
+        return $this->success(null);
+    }
+
+    public function follow(Request $request, Lead $lead): JsonResponse
+    {
+        $validated = $request->validate([
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'content' => 'nullable|string',
+            'next_follow_at' => 'nullable|date',
+        ]);
+        $validated['lead_id'] = $lead->id;
+        $validated['user_id'] = auth()->id();
+
+        $follow = LeadFollow::create($validated);
+        $lead->update(['status' => 2]);
+
+        return $this->success($follow);
+    }
+
+    public function assign(Request $request, Lead $lead): JsonResponse
+    {
+        $validated = $request->validate([
+            'owner_id' => 'required|exists:users,id',
+        ]);
+        $lead->update($validated);
+        return $this->success($lead);
+    }
+}
@@ -0,0 +1,80 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\QuestionnaireAnswer;
+use App\Models\Crm\QuestionnaireTemplate;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class QuestionnaireController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = QuestionnaireTemplate::query();
+        $query->when($request->title, fn($q, $v) => $q->where('title', 'like', "%{$v}%"));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'title' => 'required|string|max:100',
+            'description' => 'nullable|string',
+            'questions' => 'nullable|array',
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        return $this->success(QuestionnaireTemplate::create($validated));
+    }
+
+    public function show(QuestionnaireTemplate $questionnaire): JsonResponse
+    {
+        return $this->success($questionnaire->load('answers.customer'));
+    }
+
+    public function update(Request $request, QuestionnaireTemplate $questionnaire): JsonResponse
+    {
+        $validated = $request->validate([
+            'title' => 'sometimes|string|max:100',
+            'description' => 'nullable|string',
+            'questions' => 'nullable|array',
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        $questionnaire->update($validated);
+        return $this->success($questionnaire);
+    }
+
+    public function destroy(QuestionnaireTemplate $questionnaire): JsonResponse
+    {
+        $questionnaire->delete();
+        return $this->success(null);
+    }
+
+    public function submitAnswer(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'questionnaire_template_id' => 'required|exists:questionnaire_templates,id',
+            'customer_id' => 'required|exists:customers,id',
+            'answers' => 'nullable|array',
+            'score' => 'nullable|numeric|min:0|max:100',
+        ]);
+        $validated['status'] = 1;
+
+        return $this->success(QuestionnaireAnswer::create($validated));
+    }
+
+    public function answers(Request $request): JsonResponse
+    {
+        $query = QuestionnaireAnswer::query()->with(['template', 'customer']);
+        $query->when($request->questionnaire_template_id, fn($q, $v) => $q->where('questionnaire_template_id', $v));
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+}
@@ -0,0 +1,85 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Meal;
+
+use App\Http\Controllers\Controller;
+use App\Models\Meal\DailyMealPlan;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class DailyMealPlanController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = DailyMealPlan::query()->with(['customer', 'review']);
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->plan_date, fn($q, $v) => $q->whereDate('plan_date', $v));
+        $query->when($request->meal_type, fn($q, $v) => $q->where('meal_type', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 30)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'plan_date' => 'required|date',
+            'meal_type' => 'required|integer|in:1,2,3,4,5',
+            'dishes' => 'nullable|array',
+            'special_note' => 'nullable|string',
+        ]);
+        $validated['status'] = 0;
+
+        return $this->success(DailyMealPlan::create($validated));
+    }
+
+    public function show(DailyMealPlan $dailyMealPlan): JsonResponse
+    {
+        return $this->success($dailyMealPlan->load(['customer', 'review']));
+    }
+
+    public function update(Request $request, DailyMealPlan $dailyMealPlan): JsonResponse
+    {
+        if ($dailyMealPlan->status >= 2) {
+            return $this->error('已送达的排餐不可修改', 40001);
+        }
+        $validated = $request->validate([
+            'meal_type' => 'sometimes|integer|in:1,2,3,4,5',
+            'dishes' => 'nullable|array',
+            'special_note' => 'nullable|string',
+        ]);
+        $dailyMealPlan->update($validated);
+        return $this->success($dailyMealPlan);
+    }
+
+    public function destroy(DailyMealPlan $dailyMealPlan): JsonResponse
+    {
+        if ($dailyMealPlan->status >= 1) {
+            return $this->error('已备餐的排餐不可删除', 40001);
+        }
+        $dailyMealPlan->delete();
+        return $this->success(null);
+    }
+
+    public function deliver(DailyMealPlan $dailyMealPlan): JsonResponse
+    {
+        if ($dailyMealPlan->status >= 2) {
+            return $this->error('已送达', 40001);
+        }
+        $dailyMealPlan->update([
+            'status' => 2,
+            'deliver_at' => now(),
+        ]);
+        return $this->success($dailyMealPlan);
+    }
+
+    public function updateStatus(Request $request, DailyMealPlan $dailyMealPlan): JsonResponse
+    {
+        $validated = $request->validate([
+            'status' => 'required|integer|in:0,1,2,3',
+        ]);
+        $dailyMealPlan->update($validated);
+        return $this->success($dailyMealPlan);
+    }
+}
@@ -0,0 +1,63 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Meal;
+
+use App\Http\Controllers\Controller;
+use App\Models\Meal\Dish;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class DishController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Dish::query();
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->category, fn($q, $v) => $q->where('category', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'required|string|max:50',
+            'category' => 'nullable|string|max:30',
+            'description' => 'nullable|string',
+            'image' => 'nullable|string|max:255',
+            'ingredients' => 'nullable|array',
+            'contraindications' => 'nullable|array',
+            'price' => 'sometimes|numeric|min:0',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        return $this->success(Dish::create($validated));
+    }
+
+    public function show(Dish $dish): JsonResponse
+    {
+        return $this->success($dish);
+    }
+
+    public function update(Request $request, Dish $dish): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'sometimes|string|max:50',
+            'category' => 'nullable|string|max:30',
+            'description' => 'nullable|string',
+            'image' => 'nullable|string|max:255',
+            'ingredients' => 'nullable|array',
+            'contraindications' => 'nullable|array',
+            'price' => 'sometimes|numeric|min:0',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        $dish->update($validated);
+        return $this->success($dish);
+    }
+
+    public function destroy(Dish $dish): JsonResponse
+    {
+        $dish->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,55 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Meal;
+
+use App\Http\Controllers\Controller;
+use App\Models\Meal\MealPlanTemplate;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class MealPlanTemplateController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = MealPlanTemplate::query();
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->stage, fn($q, $v) => $q->where('stage', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'required|string|max:50',
+            'stage' => 'nullable|string|max:30',
+            'meals' => 'nullable|array',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        return $this->success(MealPlanTemplate::create($validated));
+    }
+
+    public function show(MealPlanTemplate $mealPlanTemplate): JsonResponse
+    {
+        return $this->success($mealPlanTemplate);
+    }
+
+    public function update(Request $request, MealPlanTemplate $mealPlanTemplate): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'sometimes|string|max:50',
+            'stage' => 'nullable|string|max:30',
+            'meals' => 'nullable|array',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        $mealPlanTemplate->update($validated);
+        return $this->success($mealPlanTemplate);
+    }
+
+    public function destroy(MealPlanTemplate $mealPlanTemplate): JsonResponse
+    {
+        $mealPlanTemplate->delete();
+        return $this->success(null);
+    }
+}
@@ -0,0 +1,32 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Meal;
+
+use App\Http\Controllers\Controller;
+use App\Models\Meal\MealReview;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class MealReviewController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = MealReview::query()->with(['mealPlan', 'customer']);
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->daily_meal_plan_id, fn($q, $v) => $q->where('daily_meal_plan_id', $v));
+        $query->when($request->score, fn($q, $v) => $q->where('score', $v));
+
+        return $this->paginate($query->latest('created_at')->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'daily_meal_plan_id' => 'required|exists:daily_meal_plans,id',
+            'customer_id' => 'required|exists:customers,id',
+            'score' => 'nullable|integer|min:1|max:5',
+            'content' => 'nullable|string',
+        ]);
+        return $this->success(MealReview::create($validated));
+    }
+}
@@ -0,0 +1,48 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Room;
+
+use App\Http\Controllers\Controller;
+use App\Models\Room\CallRecord;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CallRecordController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CallRecord::query()->with(['room', 'customer', 'handler']);
+        $query->when($request->room_id, fn($q, $v) => $q->where('room_id', $v));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->status, fn($q, $v) => $q->where('status', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'room_id' => 'required|exists:rooms,id',
+            'customer_id' => 'nullable|exists:customers,id',
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'remark' => 'nullable|string|max:255',
+        ]);
+        $validated['status'] = 0;
+
+        return $this->success(CallRecord::create($validated));
+    }
+
+    public function handle(Request $request, CallRecord $callRecord): JsonResponse
+    {
+        if ($callRecord->status === 2) {
+            return $this->error('该呼叫已完成', 40001);
+        }
+        $callRecord->update([
+            'status' => 2,
+            'handler_id' => auth()->id(),
+            'handle_at' => now(),
+            'remark' => $request->input('remark', $callRecord->remark),
+        ]);
+        return $this->success($callRecord);
+    }
+}
@@ -0,0 +1,49 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Room;
+
+use App\Http\Controllers\Controller;
+use App\Models\Room\CustomerOuting;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class CustomerOutingController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = CustomerOuting::query()->with(['reservation.room', 'customer']);
+        $query->when($request->reservation_id, fn($q, $v) => $q->where('reservation_id', $v));
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'reservation_id' => 'required|exists:reservations,id',
+            'customer_id' => 'required|exists:customers,id',
+            'out_at' => 'required|date',
+            'expected_back_at' => 'nullable|date|after:out_at',
+            'reason' => 'nullable|string',
+            'risk_note' => 'nullable|string',
+        ]);
+        $validated['created_by'] = auth()->id();
+
+        return $this->success(CustomerOuting::create($validated));
+    }
+
+    public function show(CustomerOuting $customerOuting): JsonResponse
+    {
+        return $this->success($customerOuting->load(['reservation.room', 'customer']));
+    }
+
+    public function recordBack(Request $request, CustomerOuting $customerOuting): JsonResponse
+    {
+        if ($customerOuting->actual_back_at) {
+            return $this->error('已记录返回时间', 40001);
+        }
+        $customerOuting->update(['actual_back_at' => $request->input('actual_back_at', now())]);
+        return $this->success($customerOuting);
+    }
+}
@@ -0,0 +1,113 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Room;
+
+use App\Http\Controllers\Controller;
+use App\Models\Room\Reservation;
+use App\Models\Room\Room;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ReservationController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Reservation::query()->with(['customer', 'room.roomType']);
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->room_id, fn($q, $v) => $q->where('room_id', $v));
+        $query->when($request->status, fn($q, $v) => $q->where('status', $v));
+        $query->when($request->check_in_date, fn($q, $v) => $q->whereDate('check_in_date', $v));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'contract_id' => 'nullable|exists:contracts,id',
+            'room_id' => 'required|exists:rooms,id',
+            'check_in_date' => 'required|date',
+            'check_out_date' => 'required|date|after_or_equal:check_in_date',
+            'remark' => 'nullable|string',
+        ]);
+        $validated['created_by'] = auth()->id();
+        $validated['status'] = 0;
+
+        $reservation = Reservation::create($validated);
+        Room::find($validated['room_id'])->update(['status' => 2]);
+
+        return $this->success($reservation);
+    }
+
+    public function show(Reservation $reservation): JsonResponse
+    {
+        return $this->success($reservation->load(['customer', 'room.roomType', 'contract', 'outings']));
+    }
+
+    public function update(Request $request, Reservation $reservation): JsonResponse
+    {
+        if ($reservation->status >= 2) {
+            return $this->error('已退房或已取消的预定不可修改', 40001);
+        }
+        $validated = $request->validate([
+            'room_id' => 'sometimes|exists:rooms,id',
+            'check_in_date' => 'sometimes|date',
+            'check_out_date' => 'sometimes|date|after_or_equal:check_in_date',
+            'remark' => 'nullable|string',
+        ]);
+        $reservation->update($validated);
+        return $this->success($reservation);
+    }
+
+    public function destroy(Reservation $reservation): JsonResponse
+    {
+        if ($reservation->status === 1) {
+            return $this->error('已入住的预定不可删除', 40001);
+        }
+        $reservation->room->update(['status' => 1]);
+        $reservation->delete();
+        return $this->success(null);
+    }
+
+    public function checkIn(Reservation $reservation): JsonResponse
+    {
+        if ($reservation->status !== 0) {
+            return $this->error('只有预定状态可以办理入住', 40001);
+        }
+        $reservation->update([
+            'status' => 1,
+            'actual_check_in' => now(),
+        ]);
+        $reservation->room->update(['status' => 3]);
+        $reservation->customer->update(['status' => 3]);
+
+        return $this->success($reservation);
+    }
+
+    public function checkOut(Reservation $reservation): JsonResponse
+    {
+        if ($reservation->status !== 1) {
+            return $this->error('只有入住状态可以办理退房', 40001);
+        }
+        $reservation->update([
+            'status' => 2,
+            'actual_check_out' => now(),
+        ]);
+        $reservation->room->update(['status' => 5]);
+        $reservation->customer->update(['status' => 4]);
+
+        return $this->success($reservation);
+    }
+
+    public function cancel(Request $request, Reservation $reservation): JsonResponse
+    {
+        if ($reservation->status >= 2) {
+            return $this->error('已退房或已取消的预定不可取消', 40001);
+        }
+        $reservation->update(['status' => 3, 'remark' => $request->input('remark', $reservation->remark)]);
+        $reservation->room->update(['status' => 1]);
+
+        return $this->success($reservation);
+    }
+}
@@ -0,0 +1,69 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Room;
+
+use App\Http\Controllers\Controller;
+use App\Models\Room\Room;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class RoomController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Room::query()->with('roomType');
+        $query->when($request->room_type_id, fn($q, $v) => $q->where('room_type_id', $v));
+        $query->when($request->floor, fn($q, $v) => $q->where('floor', $v));
+        $query->when($request->status, fn($q, $v) => $q->where('status', $v));
+        $query->when($request->number, fn($q, $v) => $q->where('number', 'like', "%{$v}%"));
+
+        return $this->paginate($query->orderBy('sort')->paginate($request->input('per_page', 50)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'room_type_id' => 'required|exists:room_types,id',
+            'floor' => 'nullable|string|max:10',
+            'number' => 'required|string|max:20',
+            'status' => 'sometimes|integer|in:1,2,3,4,5',
+            'sort' => 'sometimes|integer',
+        ]);
+        return $this->success(Room::create($validated));
+    }
+
+    public function show(Room $room): JsonResponse
+    {
+        return $this->success($room->load(['roomType', 'reservations.customer']));
+    }
+
+    public function update(Request $request, Room $room): JsonResponse
+    {
+        $validated = $request->validate([
+            'room_type_id' => 'sometimes|exists:room_types,id',
+            'floor' => 'nullable|string|max:10',
+            'number' => 'sometimes|string|max:20',
+            'sort' => 'sometimes|integer',
+        ]);
+        $room->update($validated);
+        return $this->success($room);
+    }
+
+    public function destroy(Room $room): JsonResponse
+    {
+        if ($room->status === 3) {
+            return $this->error('入住中的房间无法删除', 40001);
+        }
+        $room->delete();
+        return $this->success(null);
+    }
+
+    public function updateStatus(Request $request, Room $room): JsonResponse
+    {
+        $validated = $request->validate([
+            'status' => 'required|integer|in:1,2,3,4,5',
+        ]);
+        $room->update($validated);
+        return $this->success($room);
+    }
+}
@@ -0,0 +1,63 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Room;
+
+use App\Http\Controllers\Controller;
+use App\Models\Room\RoomType;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class RoomTypeController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = RoomType::query()->withCount('rooms');
+        $query->when($request->name, fn($q, $v) => $q->where('name', 'like', "%{$v}%"));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->orderBy('sort')->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'required|string|max:50',
+            'price' => 'nullable|numeric|min:0',
+            'description' => 'nullable|string',
+            'images' => 'nullable|array',
+            'facilities' => 'nullable|array',
+            'sort' => 'sometimes|integer',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        return $this->success(RoomType::create($validated));
+    }
+
+    public function show(RoomType $roomType): JsonResponse
+    {
+        return $this->success($roomType->load('rooms'));
+    }
+
+    public function update(Request $request, RoomType $roomType): JsonResponse
+    {
+        $validated = $request->validate([
+            'name' => 'sometimes|string|max:50',
+            'price' => 'nullable|numeric|min:0',
+            'description' => 'nullable|string',
+            'images' => 'nullable|array',
+            'facilities' => 'nullable|array',
+            'sort' => 'sometimes|integer',
+            'status' => 'sometimes|integer|in:0,1',
+        ]);
+        $roomType->update($validated);
+        return $this->success($roomType);
+    }
+
+    public function destroy(RoomType $roomType): JsonResponse
+    {
+        if ($roomType->rooms()->exists()) {
+            return $this->error('该房型下有房间，无法删除', 40001);
+        }
+        $roomType->delete();
+        return $this->success(null);
+    }
+}