feat: 第二阶段核心业务模块(CRM/房务/护理/月子餐)

后端: - 4个迁移文件新增23张业务表 - 23个Eloquent Model(含关联/类型转换/门店隔离) - 20个Controller(含CRUD+业务操作: 合同审核/入住退房/护理异常处理等) - 110+条API路由(crm/room/care/meal四大前缀) 前端: - 4个API模块(crm.js/room.js/care.js/meal.js) - 13个业务页面(线索/客户/合同/渠道/投诉/房型/房间/预定/护理档案/护理计划/护理记录/菜品/排餐)
2026-03-13 20:18:29 +08:00
parent 11c177a432
commit 16bcd9bcf0
65 changed files with 4660 additions and 0 deletions
@@ -0,0 +1,74 @@
+<?php
+
+namespace App\Http\Controllers\Admin\Crm;
+
+use App\Http\Controllers\Controller;
+use App\Models\Crm\Complaint;
+use Illuminate\Http\JsonResponse;
+use Illuminate\Http\Request;
+
+class ComplaintController extends Controller
+{
+    public function index(Request $request): JsonResponse
+    {
+        $query = Complaint::query()->with(['customer', 'handler']);
+        $query->when($request->customer_id, fn($q, $v) => $q->where('customer_id', $v));
+        $query->when($request->type, fn($q, $v) => $q->where('type', $v));
+        $query->when($request->has('status'), fn($q) => $q->where('status', $request->status));
+
+        return $this->paginate($query->latest()->paginate($request->input('per_page', 15)));
+    }
+
+    public function store(Request $request): JsonResponse
+    {
+        $validated = $request->validate([
+            'customer_id' => 'required|exists:customers,id',
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'content' => 'required|string',
+            'images' => 'nullable|array',
+        ]);
+        $validated['status'] = 0;
+
+        return $this->success(Complaint::create($validated));
+    }
+
+    public function show(Complaint $complaint): JsonResponse
+    {
+        return $this->success($complaint->load(['customer', 'handler']));
+    }
+
+    public function update(Request $request, Complaint $complaint): JsonResponse
+    {
+        $validated = $request->validate([
+            'type' => 'nullable|integer|in:1,2,3,4',
+            'content' => 'sometimes|string',
+            'images' => 'nullable|array',
+        ]);
+        $complaint->update($validated);
+        return $this->success($complaint);
+    }
+
+    public function destroy(Complaint $complaint): JsonResponse
+    {
+        $complaint->delete();
+        return $this->success(null);
+    }
+
+    public function handle(Request $request, Complaint $complaint): JsonResponse
+    {
+        if ($complaint->status >= 2) {
+            return $this->error('该投诉已处理', 40001);
+        }
+        $validated = $request->validate([
+            'handle_result' => 'required|string',
+            'status' => 'required|integer|in:2,3',
+        ]);
+        $complaint->update([
+            'handle_result' => $validated['handle_result'],
+            'status' => $validated['status'],
+            'handler_id' => auth()->id(),
+            'handle_at' => now(),
+        ]);
+        return $this->success($complaint);
+    }
+}